Customer Service General Manager
Resume:
Farrah Sheldon
General Manager
Wesley Chapel, FL 33545
************@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager
Diverse Concepts(Paula Deen's Family Kitchen) - Myrtle Beach, SC January 2017 to Present
Started as a senior floor manager. In 2018 became Assistant General Manager and 2020 promoted to General manager to present.
Started with being responsible for service team members and their schedules. Manage over 100 servers in the department. Ensure guest satisfaction while overseeing daily operations and adhering to health codes. Monitor store email and respond to guests concerns. Count money and bank deposits. Currently over see all daily operations of the restaurant. Including, but not limited to, maintain low food cost, labor projections, P&L, staffing, coaching and developing managers and hourly employees. House/Bar Manager
Tbonz Restaurant
February 2013 to January 2017
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, or service Schedule and receive beverage deliveries, checking delivery contents to verify product quality and quantity. Maintain
equipment inventories, and keep inventory records. Schedule staff hours and assign duties. Plan
menus and liquor/beer utilization based on anticipated number of guests and costs. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance. Assess
staffing needs, and recruit staff using methods such as newspaper advertisements or internet Monitor employee and patron activities to ensure liquor regulations are obeyed. Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned. Decreased pour
cost by 2% Lowered FOH
labor by 1.5% Establish
standards for personnel performance and customer service. Education
Certificate in Medical Executive Assistance Program Dean Katharine Gibbs School - Providence, RI
High school diploma or GED
Skills
• Labor Cost Analysis
• Payroll
• Purchasing
• Employee Evaluation
• Profit & Loss
• Restaurant Management
• Menu Planning
• Management
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