Customer Service Sales Manager
Resume:
Hiram J Machicote
**************@*****.***
Fresno, CA. 93722
Executive Summary
Senior Management Professional
Multi-Unit Sales Specialist
More than 20 years’ experience building top-producing sales teams with a strong focus on assertive sales techniques and top-quality customer service. Achieved strong and sustainable revenue, market, and profit contributions through expertise in business development, organizational development, and performance management. Keen negotiation, communication, and cross-functional skills.
Key Competencies
Multi-Unit Management
Financial Statements
Consulting
Restructuring
Start Ups & Turnarounds
Strategic Planning
Inventory Management
Risk Management
Diverse Team Building
Audits
Budgeting
Development of Teams and People
Industry Experience
Perfect H2o Solutions Fresno, ca 2012 to Present
The Central Valleys whole home water filtration brokerage
Area Sales Manager
Achieved monthly goals by way of in-home demonstrations and the testing of potential customers tap or private well water.
Trained sales reps on how to successfully close deals while gaining additional sale by way referrals
Exceeded sales goals for 10 out of 12 months every year while never falling below 94% to plan
Responsible for company sales from Sacramento to Bakersfield.
Maintain and expand customer base by building and preserving rapport with key customers to identify new customer opportunities.
Oversaw the processing of financing deals
Achieved the #1 ranked brokerage for 2013, 2014, 2105, 2017 and 2019
Wireless Advocates, San Diego Co. / South Orange Co, CA 2011 to 2012
The largest independent retailer of mobile wireless phones in the nation
District Sales Manager
Achieved Company objectives and executing initiatives, programs and procedures to ensure complete compliance and achievement in the areas of store financial results, customer service, operations, merchandising, marketing and staff training and development.
Ensured complete and timely communication of Company objectives, policies and initiatives throughout the Area.
Lead and assists Store Managers in maximizing positive results in the area of company change and growth through ongoing, proactive and effective downward communication.
Hiram J Machicote … 951-***-**** … **************@*****.*** Page 2
Attained area financial goals by directing Store Managers in their efforts and execution of individual store financial goals and attainment of all company sales initiatives.
The Good Guys Inc./CompUSA, 2005 to 2011
Consumer electronics company (e.g., video, audio, computer, mobile, and wireless systems), as well as accessories, personal and portables, and telecommunications systems.
District Manager
Recruited to run Southern California locations comprised of ten direct reports respectfully bringing in $180M in annual revenue. Ensured compliance through regular audits and focused training.
Boosted key revenue source from “Extended Service Protection” product by laying out strict sales expectations, increasing key metrics from 10% to 22% in first 30 days, exceeding company goal of 15% within the district.
Implemented successful sales techniques and weekly meetings to increase sales from 89% to 110% to plan in 60-days with increases reaching 120% through the following 60-days.
Conducted daily store visits to ensure compliance of standard operating procedures.
VerizonWireless, Irvine, CA 2003 to 2005
Wireless phone provider, owner, and operator of the second largest mobile telecommunications network in the U.S.
District Manager
Led 14 direct reports and 300+ employees in attainment of quota, service, and revenue goals. Evaluated financial, budgetary, and sales reporting while providing oversight, human resource management, and operational direction for multiple retail locations.
Attained title as #1 District for Western Division and #2 District within company.
Revitalized struggling openings through innovative marketing by bringing in NBA legend Magic Johnson to sign autographs and increase location awareness. Strategy has been rolled out in similar situations nationwide.
Implemented bundle program to cut costs on phone accessories, resulting in increase of accessory to phone ratio from 1:1 to 2.55:1 for every phone purchased within first 45 days of program release.
PBC Technologies, San Diego, CA 1998 to 2003
Provider of Home Automations for new homebuyers including custom theater systems, security systems, and networking systems.
Director of Home Automations
Commanded operations for customer division including liaising with buyers, maintaining regional files, and collaborating with sales consultants and attaining regional goals.
Ensured that all show rooms were complying to company standards by way of weekly visits.
Championed new techniques to easily display pricing and products, increasing sales by 400% in 90-days.
Negotiated with homebuilder executives to implement automated products into completed homes prior to sale confirmation, increasing company revenue.
Contact this candidate