Michelle Jones

Greater Atlanta Area 470-***-**** adrgaf@r.postjobfree.com www.linkedin.com/in/necajones Profile

Sharp, dedicated executive administrative professional with long-standing and diverse experience, organizing large scale meetings, and managing third-party vendors. Highly self-motivated with a solid work ethic. Skilled at multi-tasking and maintaining a strong attention to detail. Professional Experience

DELIVERY DRIVER AMAZON – ATLANTA, GA NOV 2021 – PRESENT

· Successfully delivered 200+ orders in one day through the Amazon Flex application.

· Monitored package damage control via the fragile deliveries management system to decrease damage by 10%.

· Knowledgeable about preparing and collecting parcels for incoming orders, and loading and unloading items safely.

CUSTOMER ACCOUNT MANAGER AARON’S – FAYETTEVILLE, GA AUG 2019 – NOV 2021

· Built authentic customer relationships to support customers in their ownership goals while driving sales by 15%.

· Managed collections process by counseling 500+ customers to gain timely lease/merchandise renewals.

· Orchestrated entire accounts staff to achieve daily, weekly, and monthly accounts department goals. ASSISTANT MANAGER CHECK “N” GO – KALAMAZOO, MI APR 2018 – JUL 2019

· Surpassed business targets on a regular basis through strategic employee engagement and forward-thinking planning.

· Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

· Drove requirements for building B2B partnerships with vendors. UNIT CLERK BORGESS MEDICAL CENTER – KALAMAZOO, MI JAN 2016 – APR 2018

· Successfully processed over 600 medical records per month and maintained 100% of accountability for each record processed.

· Monitored usage of medical supplies and contacted vendors to place new orders for replenishment.

· Promptly received and forwarded incoming communications to appropriate staff. PATIENT CLERK BRONSON METHODIST HOSPITAL – KALAMAZOO, MI OCT 2015 – JAN 2016

· Utilized Epic to schedule patient appointments in Cardiovascular dept.

· Managed quality assurance, including on site evaluations and customer surveys.

· Negotiated agreements between employees to clarify misunderstood directions and resolved conflicts affecting performance.

SECRETARY PARK PLACE ASSISTED LIVING – PORTAGE, MI SEPT 2012 - OCT 2015

· Effectively drafted professional business memos and letters to support business objectives and growth.

· Administered bi-weekly staff payroll and all special calculations including commissions and benefit deductions.

· Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.

Education

HS DIPLOMA COMSTOCK HS – KALAMAZOO, MI MAY 2008 Skills & Abilities

· Clinical Admin

· Epic EMR

· HIPPA Laws

· Medical Records

· Multi-Line Switchboard

· Payroll Processing

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