Customer Service Sales Associate
Resume:
Laci Nicole Peek
**********.****@*****.***
Cosmetologist of 10 years, skilled in studying facial features and hair conditions, My desire to determine prime hair styles and treatments for clients. With sight sales goals, merchandising retail salon inventory and customer service skills provide me focus and motivation.
Highlights
Outstanding customer service
Quick learner
Cosmetology principle knowledge
Business skills
Team player
4 years in professional retail experience
Spreading knowledge for future stylist
Assistant management and lead server experience
Accomplishments
Developed high-end whole retail management skills
Trained in policies and procedures
Established booth renting position as a licensed Cosmetologist for 10 years
Responsible for creative design in retail and Cosmetology career
Experience
08/2017 to 01/2019 Salon Centric- Assistant Management
Developed and executed sales promotions.
Computed sales prices, total purchases and processed payments.
Answered incoming phone calls in a professional manner.
Recommended merchandise based on customer needs.
Replenished floor stock and processed shipments to ensure product
availability.
Organized items in a visually appealing manner.
Greeted incoming customers and provided immediate assistance.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
08/2016 to 08/2017 Sally Beauty- Sales Associate
Met incoming customers and provided immediate assistance.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Administered all point of sale opening and closing procedures.
Provided expert customer service skills.
Answered incoming phone calls in a professional manner.
Replenished floor stock and processed shipments to ensure product availability.
07/2013 to Current Licensed Cosmetologist
Executed all daily opening and closing procedures.
Maintained a professional and fully functional facility at all times.
Suggested and sold salon services and retail products to customers.
Coordinated and booked all appointments for individual and group clients.
Kept work area in a clean and neat fashion to stay productive.
Offered refreshments to all incoming guests.
Preformed all Cosmetology skills on clients.
Education
2011-2012 Demmon’s School of Beauty- License of Cosmetology
Laci Nicole Peek
**********.****@*****.***
Cosmetologist, of 10 years, skilled at studying facial features and hair conditions to determine best hair styles and treatments. Exceeds sales goals by up selling salon products and promoting the business by word of mouth and social media; Expert in retail and customer service. Preparing for future education as an Instructor.
Work Experience
Sales Associate
Salon Centric - Lake Charles, LA
August 2017 to January 2019
• Developed and executed sales promotions.
• Computed sales prices, total purchases and processed payments.
• Answered incoming phone calls in a professional manner.
• Recommended merchandise based on customer needs.
• Replenished floor stock and processed shipments to ensure product availability.
• Organized items in a visually appealing manner.
• Greeted incoming customers and provided immediate assistance.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Licensed Cosmetologist
Curl Up & Dye Salon/License Cosmetologist - Sulphur, LA
July 2013 to Present
• Executed all daily opening and closing procedures.
• Maintained a professional and fully functional facility at all times.
• Suggested and sold salon services and retail products to customers.
• Coordinated and booked all appointments for individual and group clients.
• Kept work area in a clean and neat fashion to stay productive.
• Offered refreshments to all incoming guests.
• Preformed all Cosmetology skills on clients.
Sales Associate
Sally Beauty - Sulphur, LA
August 2016 to August 2017
• Met incoming customers and provided immediate assistance.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Administered all point of sale opening and closing procedures.
• Provided expert customer service skills.
• Answered incoming phone calls in a professional manner.
• Replenished floor stock and processed shipments to ensure product availability.
Education
License in Cosmetology 2011-2012
Demmon’s School of Beauty - Lake Charles, LA
Skills
• Assistant Manager Experience (10+ years)
• Hair Styling & Make-up Application (10+ years)
• POS (10+ years)
• Serving Experience (10+ years)
• Up-selling (10+ years)
• 4 years in professional retail experience (10+ years)
• Cash Handling
• Merchandising
• Sales
• Computer Skills
• Communication Skills
Certifications and Licenses
Cosmetology License
Louisiana Bar Certification
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient
Choosing the most effective strategy to inspire and influence others to meet business objectives-- Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient
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