Administrative Assistant Customer Service

Melody Lee

***** ***** **** *****, ******, TX ***04 Email - *******@*****.*** Phone - 281-***-**** Objective I am seeking an opportunity in a team-oriented company who is in search of a dedicated customer service professional with over 30 years of customer service experience in a fast- paced environment. I would like to utilize my experience with a company by providing first class service with every interaction and continuing to build a strong customer relationship. Experience ExxonMobil – Houston Campus

Contractor - Administrative Assistant III (Temporary Assignment) January 28, 2019 – Present

Lead Administrative Assistant to Global Project Executive Team

Strong computer skills in Windows-based environment and proven to learn unique software, i.e. SAP and Microsoft Office360

Solid experience in defining and analyzing customer requests to resolve issues

Confident and effective communicator with excellent customer feedback

Able to resolve a wide range of product and service issues speedily and satisfactorily PrimeSource Building Products

Administrative Assistant (Temporary Assignment)

September 5, 2017 – August 31, 2018

Liaison to management, Territory Managers, and Inside Sales Staff

Answer all incoming lines and route as needed

Ability to resolve a wide range of product and service issues speedily and satisfactorily

Exceeding customers post sales needs with energetic follow up

Able to maintain composure while handling challenging customer demands

Ability to learn new processes from beginning to end

Scan all backup documents for sales group

Strong computer skills in Windows-based environment and proven ability to learn new software, i.e. SAP and Microsoft Office360

SAP for order entry, order invoicing, order acknowledgements, and Inventory by keying in sku numbers and quantities

Assist the Administrative Assistant with making outbound calls to customers

Assisted sales staff with outbound calls to vendors for ETA on deliveries

Research and fax/email invoices and order acknowledgements as requested by customers

Chicago Bridge & Iron

Engineering Administrative Assistant/Document Control February 19, 2007 – May 19, 2017

Liaison to management, Team Leads and Staff Members

Answer all incoming lines and route as needed

Process accounts payables and receivables to remit to accounting dept.

Maintain all inventory control of all in-house records of contracts

Research and Process invoices for all contract request for archived documents

Heavy Scheduling and Reservation for meeting rooms per Lotus Notes & Outlook Calendar for all staff and order meals for all meetings

Create and distribute accordingly all memos, agendas, letters, and notices for meetings

Create records for beginning and ending of all Projects per engineering group

Data Books pertaining to all records of Projects for clients, MicroStation/AutoCAD drawings

Process payroll for all 60 members in group via WTE and JDE

Transferred payroll Batch Reports to our payroll department for processing

AP/AR for customers and vendors

Strong communication skills and customer service for building customer relationships Skills & Abilities Languages: English and Spanish

Typing: 60 wpm

Business Technology: Keyboarding, PC, 10-Key, Fax, Copier, Scanner Communications: Multi-phone lines, Fax, Correspondence, Email, Maintain Scheduling of meetings, conference rooms, etc.

Computer: SAP/SHARP, Microsoft Office XP, Microsoft Office Work Groups, Microsoft Office Office360, Outlook, Excel, Access, Publisher, PowerPoint, Visio, Lotus Notes, MicroStation, AutoCAD, WTE, JDE, Calendar and Scheduling

Strong verbal communication skills and customer service Salary Open

References Upon request

Contact this candidate