Customer Service Sales Associate
Resume:
Natalie Graham
Martins Ferry, OH *****
*******.******@*****.***
Authorized to work in the US for any employer
Work Experience
Branch Specialist IV
AAA East Central - Wheeling, WV
April 2021 to Present
At AAA I am currently the Office Lead. My responsibilities include, running and balancing the cash drawer, WV DMV Title Transfers, TripTiks, distributing maps, tour books and other publications, I take care of ordering some supplies for the office, monthly inventory reports, and general customer service. Teller
WesBanco Bank, Inc. - Wheeling, WV
April 2019 to October 2019
Simply put, at Wesbanco I was a teller. This job was met with numerous jobs and duties that I feel as though we’re almost forced upon me due to staffing issues. I think the phrase, “thrown to the wolves” would apply to this situation. Nevertheless, I enjoyed the customers at the bank and always kept a smile on my face while performing the basic teller duties for them. I cashed and deposited checks, deposited cash, transfers of funds, along with balancing my own drawer and the safe. Seasonal sales ambassador
Macy's
May 2016 to March 2019
At Macy’s, customer service was always the number one goal for every associate. Other than providing my best service, I helped customers find items they were looking for throughout the store and helped to check or ring them out when they were finished. I also worked with fine jewelry and assisted in the care and procedures that went along with the merchandise. Sales Associate
Macy's
May 2016 to March 2019
Fine Jewelry Sales Associate
Macy's - Saint Clairsville, OH
May 2016 to March 2019
Cashier
Mehlman cafeteria
March 2014 to August 2015
Education
None in Forensic Psychology
Tiffin University - Tiffin, OH
August 2014 to February 2015
Honors
Buckeye Local High School
Skills
• Bank Teller (Less than 1 year)
• Customer Service (6 years)
• Cash Handling (6 years)
• Cashier Customer Service (6 years)
• Banking (Less than 1 year)
• Sales (6 years)
• Upselling (6 years)
Assessments
Scheduling — Proficient
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Attention to Detail — Highly Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Sales Skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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