* ** *

Jennifer Soni ***-** Eastbourne Drive

Brampton, Ontario,

Canada L6T 3M2

437-***-****

adrg9g@r.postjobfree.com

EXPERIENCE

The Brick, Brampton, ON — Customer Service Representative November 2020 - PRESENT

Responding to customer inquiries and o ering solutions in a courteous and professional manner. Follow up with customers to identify and support their needs in a timely manner. Promote customer loyalty by providing exceptional customer support. Review and follow up on sales order reports on a daily basis.

Princess Auto, Mississauga, ON — Hydraulics Specialist October 2017 - April 2021

Creating a unique shopping experience for customers, often being the first or last person to interact with customers. Work at the Hydraulics desk, checkout or customer service desk processing transactions, responding to customer enquiries in person. Keeping the store a safe environment for customers and team members. Sorting and merchandising products, setting up and taking down in store promotions and making sure products are priced.

Peel Board of Education, Brampton, ON — Administrative Assistant

January 2012 - June 2019

Coordinate and manage the Cashless Schools Lunch Program, working with suppliers and o ce administration on a daily/weekly basis. I prepare all orders and manage distribution. Provide leadership to the Lunchroom Supervisors, coordinating their assignments on a daily basis, assisting with recruitment and training as well as providing support in class or outside. Provide on-call assistance as an Emergency Teacher Assistant/School Monitor, working with students with Special Needs, follow teacher instructional plans for class work, and maintain a positive and safe environment. Awards: Education Week 2016 Award of Distinction, Volunteer of the Year 2015

SKILLS

Scheduling

Presentation Skills

Strong Customer Service

Focus

Team Oriented

Exceptional communication

skills, both written and verbal

Proven ability to multitask

and maintain organization

Proficiency with computers

and Microsoft O ce

programs

Education

Sheridan College,

Oakville, ON — Personal

Support Worker

Honours - April 2004

St. Augustine Secondary

School, Brampton, ON

— Secondary School

Diploma

September 1995 - June 1999

2 of 2

FedEx Canada, Mississauga, ON — Customer Service

Representative

October 2004 - September 2009

Respond to all international and domestic customer inquiries, rating, commitment and customs information relating to shipping inquiries. Identify and analyze customer needs in a timely and e ective manner, providing the best shipping solutions. Promote continued sales and generate potential revenue. Assist customers with claims and billing inquiries. Investigate and resolve all tracking/tracing inquiries. 1Source and Cerps programs. Bravo Zulu Awards 2006

GE Fleet Services, Mississauga, ON — FMS Administrative Support

January 2003 - June 2003

Provide support for two teams of FMS Customer Service Representatives. Assist CSRs with registrations and other required mail-outs/couriers, update customer information and data entry. Assignments include contacting drivers and company contacts for follow up on their current status and that quality service was provided.

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