Customer Service Representative
Resume:
Jennifer Soni ***-** Eastbourne Drive
Brampton, Ontario,
Canada L6T 3M2
***************@*****.***
EXPERIENCE
The Brick, Brampton, ON — Customer Service Representative November 2020 - PRESENT
Responding to customer inquiries and o ering solutions in a courteous and professional manner. Follow up with customers to identify and support their needs in a timely manner. Promote customer loyalty by providing exceptional customer support. Review and follow up on sales order reports on a daily basis.
Princess Auto, Mississauga, ON — Hydraulics Specialist October 2017 - April 2021
Creating a unique shopping experience for customers, often being the first or last person to interact with customers. Work at the Hydraulics desk, checkout or customer service desk processing transactions, responding to customer enquiries in person. Keeping the store a safe environment for customers and team members. Sorting and merchandising products, setting up and taking down in store promotions and making sure products are priced.
Peel Board of Education, Brampton, ON — Administrative Assistant
January 2012 - June 2019
Coordinate and manage the Cashless Schools Lunch Program, working with suppliers and o ce administration on a daily/weekly basis. I prepare all orders and manage distribution. Provide leadership to the Lunchroom Supervisors, coordinating their assignments on a daily basis, assisting with recruitment and training as well as providing support in class or outside. Provide on-call assistance as an Emergency Teacher Assistant/School Monitor, working with students with Special Needs, follow teacher instructional plans for class work, and maintain a positive and safe environment. Awards: Education Week 2016 Award of Distinction, Volunteer of the Year 2015
SKILLS
Scheduling
Presentation Skills
Strong Customer Service
Focus
Team Oriented
Exceptional communication
skills, both written and verbal
Proven ability to multitask
and maintain organization
Proficiency with computers
and Microsoft O ce
programs
Education
Sheridan College,
Oakville, ON — Personal
Support Worker
Honours - April 2004
St. Augustine Secondary
School, Brampton, ON
— Secondary School
Diploma
September 1995 - June 1999
2 of 2
FedEx Canada, Mississauga, ON — Customer Service
Representative
October 2004 - September 2009
Respond to all international and domestic customer inquiries, rating, commitment and customs information relating to shipping inquiries. Identify and analyze customer needs in a timely and e ective manner, providing the best shipping solutions. Promote continued sales and generate potential revenue. Assist customers with claims and billing inquiries. Investigate and resolve all tracking/tracing inquiries. 1Source and Cerps programs. Bravo Zulu Awards 2006
GE Fleet Services, Mississauga, ON — FMS Administrative Support
January 2003 - June 2003
Provide support for two teams of FMS Customer Service Representatives. Assist CSRs with registrations and other required mail-outs/couriers, update customer information and data entry. Assignments include contacting drivers and company contacts for follow up on their current status and that quality service was provided.
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