Customer Service Clerk

STARETT GOSBY

**** ******* **** *. ********, GA *0038 * 301-***-**** * ***********@*****.*** PROFESSIONAL SUMMARY Knowledgeable and dedicated customer service professional with extensive experience within the Federal Courts. Solid team player with outgoing, positive demeanor.

• Extensive background in Bankruptcy

• Over ten years of supervisory experience

• Scheduling Coordination

• Proficient in Electronic Case Filing Software (CMECF)

• Exceeded team goals and collaborated with team member

• Complaint Resolution

WORK HISTORY Customer Service Supervisor, 01/2007 to 08/2020 Retired NW Air Lines/Delta Air Lines -Atlanta, GA

• Supervised and conduct training and mentored team members to promote productivity, OT performance accuracy and commitment.

• Established effective interactions between customers and employees

• Evaluated interactions between employees and passengers for customer service initiatives.

• Established and updated work schedules to account for changing staff levels and expected workloads.

• Exceeded team goals with the gate operations and collaborated with staff members

• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

• Preserved revenue streams through utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

• Supervised and guided new employees on gates and ticket counter operations. Intake Clerk/Backup Courtroom Deputy - 09/1990 to 09/1999 US Bankruptcy Court - Seattle WA

• Greet all visitors to the public intake area providing general direction and support as needed

• Research court records, responding to internal and external requests for copies as appropriate and certifying upon request

• Collect and receipt fees in accordance and internal controls procedures, reconciling all cash items at the end of each business day

• Sort, file, and purge paper case records

• Create and maintain filer identifications in filer tracker program

• Compose clear and concise docket entries for all paper petitions, pleadings, and claims

• Open all new petitions and create new file folders

• Receive and examine bankruptcy petitions and all other documents file in paper format,

• Coordinate, ship, and retrieve records from the Federal Records Center

• Maintain the lobby area, ensuring that all publicly available forms and informational materials are available

• Make entries of all documents, orders, minutes, notices and proceedings on the docket

• Transmit notices, judgments and orders to appropriate parties

• Manage the judge’s caseload by calendaring and regulating case movement; monitoring filing of pertinent documents and timely responses to judicial orders; and setting dates and times for hearing, trials and conferences

• Assists with the docketing of cases as necessary and keeps the Judge and chambers staff informed of case progress

• Reviews information relating to pending cases to ensure that all records and reference materials are available for use by the Judge and counsel

• Draft judgments, orders and J&Cs for the Judge’s approval

• Assists with preparation for and the orderly flow of court proceedings by setting up the courtroom and arranging for any necessary equipment, assuring presence of all necessary participants and managing exhibits

Case Administrator-11/1999 to 09/2004

US Bankruptcy Court -Greenbelt, MD

• Review a wide range of pleadings, documents and correspondence for accuracy and completeness

• Prepare clear and concise docket entries

• Maintain a unique claims register for each case

• Monitor the electronic collection of filing fees

• Track the progression of related adversary proceedings

• Process conversions from one chapter of the Bankruptcy Code to another as well as dismissals

• Ensure court orders and notices of hearing are served in a timely manner and on the proper parties

• Audit case ready for discharge and/or closing for compliance with all applicable rules and procedures

• Perform other duties as assigned

• Responded to in-person and telephone requests from general public, attorneys and other involved parties

• Examined legal documents submitted to courts for adherence to laws and court procedures

• Documented all exhibits admitted during court hearings EDUCATION Criminal Justice

Howard County Community College-Columbia, MD

Contact this candidate