Nancy E. Castaneda

*** ****** **. ** ****, TX. **928

915-***-****

adrg7z@r.postjobfree.com

Professional Summary

To obtain a position where I can maximize my customer service and sales experience, utilize my skills in quality assurance, program development, training experience and continue developing my management skills. Qualifications

Carry strong communication and writing skills, ability to establish rapport with clients. A self-motivated innovator with a record of success in troubleshooting and problem resolution. Leads by example and establishes a professional work environment based on respect. Motivated to maintain customer satisfaction and contribute to company success. Technical proficiency in MS Word, Excel, Clarify, Siebel, AS400, Outlook, Internet, S-View and RQ.

Professional Experience

Spectrum 03/2021 - 04/2022

Sales Representative

Provided residential customers with a variety of products and services. Perform as a sales associate while working with a sales team of 10 people in order to ensure the ability to meet all sles goals. Demonstrate more than exceptional customer service capabilities while using well developed interpersonal skills in order to meet 40+ customers’ needs a day.Set up new customers with household needs for home service, create the most positive experience. Stay up to date on all new changes and trainings. Meet and exceed all metrics. Cricket Wireless / AT&T Mobility 11/2011 – 02/2021 Sales Advocate

Assessed guests with needs and questions about wireless devices, upsold products and services. Stay up to date with trainings on new devices or system updates. Assist with managerial duties such as opening and closing store when a manager not on duty, cash handling. Meeting and exceeding monthly goals. Affiliated Computer Services 10/2009 –

04/2011

Technical Support Supervisor / Adv. Tech 02/2008 – 11/2008 Supervise up to 20 agents, help them become successful by exceeding clients’ expectations and goals such as sales and every other metric. Run weekly and monthly reports and payroll. Assist with interviews. Automated Data Processing 09/2007 – 01/2008

Customer Service / Small Business Services

Assist clients over the phone with payroll. Make sure it was processed on time. Take care with issues with money movement and W-2.

Affina 11/2003 - 09/2007

Call Quality Assurance Supervisor

Coach and develop 60-80 agents in order to meet client’s expectations. Run weekly and monthly reports. Attend calibration sessions. Manage focus groups. Assist in training such as new products and cross-sells. Education

Southwest University Medical/Lab Assistant 08/2010 – 05/2011 Sunset High School High School Diploma 1994-1998