Customer Service Front Desk
Resume:
Latasha Brown
Bronx, NY *****
*************@***.***
Self-motivated professional in the customer service and administration. field. Ability to interact and communicate effectively with internal and external customers; asses their needs and provide solutions to meet their requirements.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Amalgamated Life Insurance - White Plains, NY
January 2022 to April 2022
Field calls from Teachers and Retirees regarding pension plans, healthcare plans and financial information.
Enter customer info/conversation info into database while fielding inbound calls. Field calls with the utmost level of customer service. PBX Operator
Pennsylvania Hotel
April 2014 to March 2020
• Review and understood all policies for the safety and emergency preparedness.
• Assisted guest with dialing instructions, calling procedures and other telephone information.
• Answer all telephone calls within three rings in a friendly, and efficient manner
• Performed concierge duties for guest offering restaurant, shows, site seeing.
• Manage and allocate guest request.
• Generate wake-up calls for over 40 airline staff rooms
• Enter guest request into guest tracking system, maintain guest profiles for global card tracking. PSE Clerk
United State Postal Service
January 2013 to April 2014
• Processing mails using DBS machines
• Answering and directing internal and external calls
• Dispatching routes for drivers.
• Tracking of all mails entering and leaving facility
• Processing mails into data base times web system PBX operator
Wellington Hotel
November 2000 to December 2010
• Answer all telephone calls within three rings in a friendly, efficient manner.
• Input and keep updated guest message within PMS
• Dispatching security for emergency situations
• Responsible for logging guests complains and direct it to appropriate department.
• Operate communication system, such as telephone, switchboard, intercom, two-way radio. Camp Supervisor
Wellington Hotel
September 2004 to June 2005
• Assist teachers in tutoring first, second, and third graders in various subject.
• Interact with students in various arts and crafts projects.
• Perform office duties, telephone handling, signing students out to parents.
• Create activities for students during the course of the day. Night Auditor
The Chateau Resort
February 1997 to October 2000
• Checking guest in and out of hotel
• Keeping hotel financial records in order
• Processing invoices, transactions, room charges, refunds, etc.
• Verifying that all accounts are balanced and supported by documentation Education
GED
Skills
• Microsoft Word, Multi-line phone system, Night audit.
• Multi-line Phone Systems
• English
• Customer support
• Microsoft Outlook
• Administrative Experience
• Front Desk
• Typing
• Guest Services
• Accounts receivable
• Filing
• Microsoft Access
• Hotel experience
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