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Customer Service Network Technician

June 21, 2022

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claudel victor

**** ******** ***** ******





Date of Birth: 07/06/1986

Nationality: hatian

Civil state: Single

Employment objetives: to find a job of English teaching techniques, Call Center so I can

develop my skills and potentials in these areas.

Primary school: Glenwood Elementary School

High school: Glenwood Elementary School

Technitien in electricity. canado technic

Certification In Cisco of

Claudel Victor

•Cisco Certified Design Associate (CCDA®)

•Cisco Certified Entry Networking Technician (CCENT)

Validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security. With a CCENT, network professional demonstrates the skills required for entry-level network support positions - the starting point for many successful careers in networking. The curriculum covers networking fundamentals, WAN technologies, basic security and wireless concepts, routing and switching fundamentals, and configuring simple networks. CCENT is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.

•Cisco Certified Network Associate (CCNA)

Validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. CCNA curriculum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. This new curriculum also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

•Cisco Certified Network Professional (CCNP)

Validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer.

Language – English, Spanish, French, Creole.

Computer Skills – Microsoft Office, Photoshop, Corel Draw, Windows server 2008, Lunix

Solid Source Global Solutions option : transfert the call

to the clair voyance.

Hyde park service selling option:power energie

Gas & electricity.

customer services option: samsung smart TV

technical support

customer services, technical support

remote management departmen

Arise Platform :working from home

CCHS: customer service

Walgrens: customer service

home depot : customer service

Disney word: customer service

Lives ops : working from home

Victoria secret : customer service

Nike : cusotmer service

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