Customer Service Store Manager

Terry Jackson

Colorado Springs, CO ***************@*****.*** 719-***-****

Professional Experience

SPIRITS at WESTWING, Colorado Springs, CO

Stock Merchandizing Clerk 2020 – 2021

Received and verified shipments

Inspected, documented, and stocked merchandise.

CIRCLE K, Colorado Springs, CO

Store Manager 2006 - 2018

Recruited, hired, and trained employees, ensuring excellent customer service.

Assigned tasks to ensure store cleanliness, adequately stocked products, maintaining company standards.

Developed positive and professional relationships with all suppliers.

Resolved customer complaints in a timely, professional manner.

Promoted and ensured a safe, positive public image within the neighboring community.

KMART, Colorado Springs, CO

Store Manager 1983 - 2004

Provided supervision and development for management and hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition.

Promoted compliance with company policies and procedures analyzed, interpreted reports; implemented, monitored asset protection and safety controls

Ensured sales and profit goals were achieved, lead the management team in

controlling expenses, created budgets, analyzing economic trends.

Arranged merchandise presentation, including accurate and competitive pricing, proper signing, in-stock, inventory levels, budgeting and forecasting sales.

AVCO FINANCE, Colorado Springs, CO

Loan Officer 1979 - 1981

Initiated contact clients, monitored loan process, structured loans including rates/fees.

UNITED STATES ARMY

Postal Operations Specialist 1975 – 1978

Supervised, trained staff, establish workflow methods and procedures.

Conducted postal data calls, analyzed data collected, and prepared written reports.

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