Kelsey Hayes
LVMPD LEST,Executive Assistant, Legal Assistant, Office Manager,
Sales and Marketing Coordinator
Henderson, NV 89011 702-***-**** *********@*****.*** OBJECTIVE
Professional and dedicated executive assistant experienced in planning, organizing and problem-solving to complete multiple projects. Excellent communication skills successfully utilized in preparing reports and documents and liaising with executive staff members and clients. A resourceful and trustworthy employee that is always willing to go the extra mile. EDUCATION — EXPERIENCE
Boulder City High School
Boulder City, NV 89005
Class of 2007
University of Phoenix
Health Sciences
2010
CERTIFICATES —
Notary Public
CJIIS
KEY SKILLS —
Computer skills
● Microsoft Office
● Microsoft Teams
● Outlook
● Excel
● Google Suite
● Accounting
● Adobe
● Alpro
● Catapult
● Pacer
● Calendaring
● File Vine
● Managerial
● Registered Notary
● Ability to work well
under pressure
● Detail oriented
● Highly organized
● Trainer
March 2022- Present
LEST
Las Vegas Metropolitan Police
As a Law Enforcement Support Technician (LEST) working at The Detention Records Bureau within CCDC job duties include but are not limited to maintaining, controlling, retrieving, and disseminating information in the inmate records system. This system includes booking, court calendaring, clearing warrants, and releasing inmates. The Detention Records Bureau enters and maintains the outlying Justice Court and Eighth Judicial District Court warrants in the state’s warrant system. The Detention Records Bureau also provides information to the public and other law enforcement and criminal justice agencies, according to privacy and security guidelines set up by the LVMPD and the State of Nevada.Second, the LESTs perform a great deal of computer work. LESTs enter and retrieve inmate data, enter and clear warrant data, and enter statistical data. A high degree of accuracy in these duties is crucial to the proper processing of inmates from the time they are booked until the time they are released. These tasks provide DSD, the LVMPD, and the criminal justice community with a wealth of information that is crucial to the incarceration of an arrestee. August 2020- March 2022
Office Manager, Executive/Legal Assistant, Receptionist and Case Specialist
Bayramoglu Law Offices, LLC
Oversees the day-to-day operation of the Firm. Operate multiple phone lines while assisting clients and colleagues. Clerical duties such as record keeping,copying, digital recordation, logging and filing patent certificates and trademark certificates. Oversees the mailing system and supplies of the Firm. Responsible for creating, keeping and reconciling invoices and bills to ensure payment is sent in a timely manner, well tracked
● Managing multiple
assignments
● Meeting strict deadlines
● maintaining complex
filing systems both
alphabetic, numeric and
chronological
● Composing logical,
detailed procedure and
training manuals for the
non-technical user.
● Composing logical,
detailed procedure and
training manuals for the
non-technical user.
Office Skills
● Marketing
● Sales
● Budget Planning
● Administrative duties
● Payroll
● Revenue and Sales
Analysis
● Executive Assisting
● Scheduling
● Filing
● Data Entry
● Time Management
● Record keeping
● Vendor account keeping
● Client management
● Record keeping
and properly organized. Also responsible for managing multiple attorneys’ calendars; schedule appointments, telephonic meetings, conferences, and web meetings with both clients and colleagues as well as for our staff in China, Turkey and Romania. Responsible for drafting engagement letters, cease and desist letters, proofreading motions and patent grammar reviews for our international and national clients. I also act as a liaison between staff and HR regarding important company updates, onboarding and general training. Also assist with talent recruiting efforts, employment opportunities and job descriptions as well as managing our internal PTO requests and calendar. I also assist with acquiring new clients and accounts. I manage and maintain relationships with current clients.
April 2017-March 2020
Executive Assistant, Sales Coordinator and Administrator Grand Canyon Group • Papillon Airways
Wearing many hats, I ensured day to day operations are a success for profitability. I pulled revenue reports and found sales trends. I would coordinate meet and greets with clients. I maintained existing accounts and sought new accounts. I have great customer service and marketing skills. On the assisting side, I scheduled meetings on various platforms (Zoom, WeChat, Outlook, Google Calendar and the like). I arranged travel and accommodations for my V.P. for events and trade shows. I also hired vendors for our department such as cleaning services, catering for events and maintaining Staples and FedEx accounts. As a liaison between our accounts and department, I reconciled invoices and ensured data is accurate with little to no errors. I also assisted with yearly budgets. I processed payroll for our department. Being highly organized with great communication and multitasking skills in this fast-paced environment has prepared me to become a well-rounded team player!
July 2007-April 2017
Front Desk Coordinator • Lead Coordinator
Grand Canyon Helicopters/Papillon Airways Inc
Originally began in a large call center maintaining multiple phone lines and service levels.Support sales and marketing reps in maintaining accounts and superb quality service. Quickly and effectively solve customer challenges in person or over the phone. Transferred to a satellite base, where I closely worked with Ticket Counter Staff, Ramp agents, and direct customers. Working at a satellite base I have been cross trained for the flight line, ticket counter, gift shop, as well as reservations departments.Responsibilities include: recognize customers' needs, sell/up sell tours and book with accuracy and efficiency (able to make a reservation under 2 minutes), assist guests in planning other activities while in Las Vegas, process payment (comfortable with large cash handling), verify account information, weigh and check in guests, safety briefing, preplan flights (flight consolidation to maximize revenue), Ramp duties include: prepare meal bags and coolers for the day, load/unload guests, work closely with pilots and dispatch, calling for fuel, and adding weights to aft when necessary. Formerly held McCarran Badge, passing background and security checks. Daily and weekly job duties in this position also include: Manage email correspondence with agencies as well as guests,maintain reservations line,maintain daily cash bags, organize and deposit cash drops for brings,book, up-sell and reconfirm guests for tours as well as handles accommodations, reet and check in guests for flights, safety brief passengers, occasionally assist ramp agent in loading passengers as well as meals and coolers into the helicopters, coordinate transfers with affiliated limo company for guests to/from the hotel, ring up merchandise of guests in the gift shop, photoshop and develop photos for guests, order meals with catering vendor and ensures accuracy on catering invoices, ensures invoicing is charged correctly for Limo Partner services on occasion, ensures all invoices are organized neatly for manager to turn over to accounting department, ordering daily wristbands from partner and submit paperwork to accounting,, end of shift cash out procedures are done properly for accounting.
March 2012-August 2013
Gift Shop Attendant • Shift Lead
Canyon Flight Trading Company
Inventory management
Accounts receivable
Photo development
Sales
Customer service
High volume of cash handling
June 2001-July 2010
Server/Poker Room Runner
Coco’s Restaurant and Bakery
Completed food orders for the poker room also serviced the counter. Ensured accuracy on bills and guests’
satisfaction.Ensured food orders were correct. Able to work in a fast paced and demanding work environment.
January 2006-July 2007
Activities Director and Teacher Assistant
Oaklane Preschool Academy
Preplanning excursions in correlation for the week’s theme and topic.
Preplanned educational agenda for the topic of the week
(letter/color etcetera)
Created safe and fun learning environment
Responsible for parent/child communication
(waivers/notices/field trips and the like)
COMMUNICATION
I am comfortable speaking in large groups or one-on-one! I’m not afraid to ask questions. Miscommunication is a key to failure, so I ensure everyone is on the same page (that is where effective organization comes in hand)! I view myself as a social butterfly and love working with people. Their experience is my experience! INTERVIEWING &
TRAINING
Posted employment opportunities.
Recruiting.
Liaison with headhunters and negotiate contracts.
Drafted job descriptions.
Scheduled interviews and conducted second round interviews. Scheduled training and provided hands-on training to new employees.
Created how-to’s and employee handouts/manuals.
REFERENCES
Cynthia Nguyen
Marketing Manager
Raul De La Cruz
Sales Manager/Licensed Real
Estate Agent
Ana Cruz
Records and Intake
Sunrise Hospital