Customer Service Event Coordinator

BREEMELTON

**** ** **** *** #*, Milwaukie, OR ***22, 971-***-****, ***********@*****.***

PROFESSIONAL SUMMARY

SKILLS Certified Phlebotomist confident with venipuncture, arterial, and finger stick blood sampling. Excels in keeping patients calm, preparing specimens, and managing high workflows without errors. Well-versed in HIPAA rules and laboratory standards. Detail oriented professional trained to handle biohazards and sharps, while maintaining confidentiality of personal data.

Business management Training and development Emergency response Task prioritization Critical thinking Conflict de-escalation Strong communication Complex problem-solving EXPERIENCE

Owner/ Event Coordinator/Project Manager December 2013 - Current A Time to Give Homeless Outreach Milwaukie, Oregon

Determined operational strategies to bring procedures and personnel in line with company values. Developed team culture to foster success and continuous improvement. Communicated clear objectives and implemented hands-on strategies resulting in peak performance. Organized resources and teams to manage needs and coordinate operational support. Spearheaded business expansion

Increased business with improved marketing and promotional strategies diversified across multiple channels.

Security/Customer Service June 2018 - December 2019 White Owl Social Club Portland, Or Helped customers make informed service decisions by recommending and implementing service strategies.

Offered best-in-class customer service with open, accurate, and professional communication. Prepared clear, detailed, and accurate written reports, logs, and other documentation of incidents. Anticipated potential disruptive behavior and safety or security threats, and took preventative action. Defused conflicts using de-escalation and crisis management techniques. Permitted authorized persons to enter property and monitored entrances and exits. Operated radio or telephone equipment and console monitors. Warned violators of rule infractions or carrying forbidden articles. Interacted cordially when communicating with public. Identified security concerns with regular facility and equipment inspections. Searched bags or belongings and seized prohibited items. Locked doors and gates of entrances and exits to secure buildings. Detected contraband items with thorough examinations of bags, boxes and personnel. Security Event Staff Member April 2018 - February 2019 The Wonder Ballroom Portland, Or Assisted guests with locating event areas, fellow guests, or restrooms. Managed crowd access through specific entry gates and inspected bags for unauthorized items. Swept facility to locate unauthorized individuals and escorted violators off event premises. Monitored event attendees, staff, and workers to maintain safety and welfare. Logged security activities and reported on incidents to convey key details to supervisors, medical personnel, or law enforcement.

Responded to injuries, altercations, and reports of suspicious activities to determine extent of disturbance and support required.

Patrolled event grounds to act as visible deterrent to criminal activities or behavioral issues. Detected contraband items with thorough examinations of bags, boxes and personnel. Kept security and facility managers updated on security activities and incidents with thorough daily reports. Identified security issues with foot patrols of building and grounds.

Security Event Staff Member October 2014 - March 2018 McMenamins Crystal Ballroom Portland, Or Managed crowd access through specific entry gates and inspected bags for unauthorized items. Assisted guests with locating event areas, fellow guests, or restrooms. Monitored event attendees, staff, and workers to maintain safety and welfare.. Protected VIPs from public and minimized disruptions before, during, and after events. Responded to injuries, altercations, and reports of suspicious activities to determine extent of disturbance and support required.

Logged security activities and reported on incidents to convey key details to supervisors, medical personnel, or law enforcement.

Kept security and facility managers updated on security activities and incidents with thorough daily reports. Detected contraband items with thorough examinations of bags, boxes and personnel. Minimized security breaches by securing and monitoring locks and doors. Secured building entrances and exits, manning security stations and preventing unauthorized access. JV Volleyball Coach August 2016 - October 2019 Gladstone High School Galdstone, Or Taught players advanced volleyball skills for offensive and defensive play. Honed players' volleyball abilities by carefully monitoring practices and advising on techniques. Coordinated and led practice sessions to improve player form, technique, and skills. Developed effective game strategies based on team and player strengths and opposition weaknesses. Improved team performance with effective athlete conditioning. Planned, organized, and conducted practice sessions. Adjusted coaching techniques, based on strengths and weaknesses of athletes. Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events.

Caregiver April 2012 - December 2012 Sommerset Assisted Living Gladstone, OR Provided patients with assistance with personal care, activities of daily living, and transfers/transport. Assisted patients with bathing, dressing, and grooming to encourage good hygiene practices. Offered care and companionship to support homebound clients with mental or physical limitations. Observed or suspected changes in resident condition to swiftly communicate to supervisor. Performed basic housekeeping and prepared food to support client needs. Reported findings or changes in physical, mental and emotional conditions to nursing staff. Delivered expert care to clients convalescing or incapacitated by illness or injury. EDUCATION

CPT- Certified Phlebotomy Technician August 2021 Phlebotomy Training Specialist, Clackamas, Oregon Business Degree June 2023 Clackamas Community College, Oregon City, Oregon