Customer Service Manager

Kertrina Donigan

Madison Heights, VA *****

************@*****.***

+1-434-***-****

I enjoy working with the public, and very passionate about my work in any field that I’m in. I feel my helpful hands, heart, and deeds speak for themselves, and I’m always looking for more challenges. Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Financial Advisor

Concentrix - Madison Heights, VA

December 2021 to Present

Medicare Advisor, helping members with insurance benefits Customer Service Manager (CSM)

Food Lion - Amherst, VA

September 2018 to March 2022

Scheduling, Customer Service, Handling all front end associates, customer issues, concerns, deposits, inventory, cash handling, reporting any and all discrepancies to corporate, ordering and being responsible for all money for the entire Food Lion store, the store’s AML Compliance Officer, scheduling interviews, onboarding new hires, training new hires, incident reporting and follow ups, supervising more than 30-40 associates

Assistant Store Manager

Dollar General - Amherst, VA

August 2021 to January 2022

• Ordering Stock

• Scheduling

• Inventory

• Employee Evaluations

• Account Management

• Hiring

• Incident Reporting

• Customer Service

Customer Service Representative

Circle K - Madison Heights, VA

November 2017 to August 2018

Customer service, Opening/closing the store, Inventory, Assisting Vendors with deliveries, Stocking, Deposits, Reading fuel meters, Some scheduling

Secretary/Receptionist

My Guys Moving and Storage - Lynchburg, VA

May 2017 to January 2018

Answering telephones, filing, scheduling moves, data entry, customer service, A/P, A/R Service Advisor

Larrys Automotive - Lynchburg, VA

March 2016 to April 2017

Scheduling, Assisting customers with auto repair needs, deposits, inventory, transporting customers, ordering and delivering parts, tires, etc, A/R, A/P Ophthalmic Assistant

Piedmont Eye Center - Lynchburg, VA

September 2013 to March 2016

Responsibilities

Assisting w/ in office procedures, performing complete examinations for patients, triage, scheduling Assistant Manager

The Old 97 Restaurant - Madison Heights, VA

November 2013 to December 2014

Responsibilities

Inventory, Scheduling, Customer Service, Accounts Payable, Account Receivable Education

Psychology

Liberty University - Lynchburg, VA

September 2019 to Present

High school diploma

Southside Va Community College - Alberta, VA

March 2003 to March 2006

Amherst County High School - Amherst, VA

September 1996 to June 2000

Skills

• MS Excel (10+ years)

• MS Office (10+ years)

• SRS Systems (5 years)

• Emr (4 years)

• POS (10+ years)

• As400 (7 years)

• Power Point (10+ years)

• Access (5 years)

• Scheduling Appointments (10+ years)

• Triage (6 years)

• Customer Service (10+ years)

• Front Desk (10+ years)

• Customer Experience (10+ years)

• Call Center (5 years)

• Customer Care (10+ years)

• CCC (10+ years)

• Ophthalmology Experience (4 years)

• Business Management (10+ years)

• Accounts Receivable (10+ years)

• Recruiting (10+ years)

• Automotive Repair (10+ years)

• Medical Records (5 years)

• Restaurant Management (10+ years)

• Microsoft Excel

• Property management

• Microsoft Word

• Accounting

• Order entry

• Account management

• Automotive diagnostics

• Automotive service

• Transcription

• Typing

• Microsoft Office

• QuickBooks

• Office Management

• Interviewing

• Accounts Payable

• Insurance Verification

• Medical Scheduling

• Medical Terminology

• FMLA

• Employment & labor law

• OSHA

• Caregiving

• Sales

• Sales management

• Management

• Medical Billing

• Employee Orientation

• Medical Office Experience

• Medical Coding

• Leadership

• Conflict management

• Analysis skills

• Human resources

• Employee evaluation

• Inventory control

• Cash handling

• Merchandising

• Public relations

• Conversion optimization

• Marketing

• Negotiation

• Windows

• EDI

• Store Management Experience

• Financial Report Writing

• Childcare

• Dealership experience

• Payroll

• Epic

• SAP Finance & Controlling (3 years)

• Accounting (8 years)

• Profit & Loss

• Forecasting

• Finance & Accounting (10+ years)

• Budgeting

• Patient monitoring

• Behavioral health

• Guest services

• Baking

• General Ledger Accounting

• Auto service management

• Communication skills

• Customer service

• Cash management

• Workday

• Data collection

• Account Reconciliation

• PeopleSoft

• Bank Reconciliation

• Journal Entries

Certifications and Licenses

AED Certification

First Aid Certification

Driver's License

CPR Certification

Contact this candidate