Customer Service Manager
Resume:
Contact Information
*************@*****.**
m
Address
Doha, Qatar
Phone
Date of birth
Aug 22, 1982
Nationality
Nepal
Link
linkedin.com/in/ramchan
dra -basnet-32b14342/
Skills
Languages
English
Advanced
Hindi
Advanced
Arabic
Elementary
Nepali
Native
Ramchandra Basnet
F&B Service Manager
A passionate F&B Service Manager with over 14 years experience in hospitality industry, its working practices, recruitment, payroll, manning, budgeting, conditions of employment and diversity workforce. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service, and also presenting a positive and fashionable image of the business around the F&B outlets.
Experience
F&B Service Manager
(www.anantara.com/en/banana-island-doha)
Responsible for smooth functioning of the F&B Outlets, meeting rooms, in room dining, and a team of 80 service professionals.
Restaurant Manager
Banana Island Resort Doha by Anantara
(www.anantara.com/en/banana-island-doha)
Responsible for smooth operation of high volume F&B outlet and also responsible for effectively developing, managing and leading the restaurant team to provide excellent service. Quality Control
Budgeting
Strategic Planning
Interview & Selection
Cost Control &
Departmental Profit
Strategic Planning
Doha, Qatar
Nov 2021 - Present
Maintaining standards of food & beverage quality and guest service quality.
•
Coach, train, and manage employees within the resorts organizational structure.
•
• P&L analysis and reviews.
Achieving budgeted revenues & expenses and maximize profitability related to the food & beverage department.
•
Increase guest satisfaction by delivering an improved product through employee development, job engineering, and quality image.
•
Ensure compliance with business operations and legal regulations.
•
Market the food & beverage outlets, develop and manage the implementation of menus, promotions, displays, decorations, and presentations within corporate
guidelines to meet/exceed sales and financial goals and objectives
•
Implement & manage all company programs to ensure
compliance with SOPs etc.
•
Doha, Qatar
Aug 2015 - Oct 2021
Achieved LQA score in assigned restaurant by 98% in Breakfast & 92% in Dinner operations
•
Achieved assigned restaurants ranking in TripAdvisor of ranks #1 & #3.
•
Closely worked on departmental budget goals by
maintaining profits through increased sales
•
• revenue and the efficient cost expenditure
Accurately forecasted business demands to ensure
efficient staffing & food production
•
Worked with hotel management to develop & execute
plans and actions for marketing of restaurant.
•
Efficient scheduling of associates in outlet, and accurate supervision.
•
Restaurant Manager
The Cove Rotana Resort (UAE)
(www.rotana.com/rotanahotelandresorts )
Restaurant Manager
Gokarna Forest Resort (Nepal) (www.gokarna.com/ )
Assistant Restaurant Manager
Sheraton Dammam Hotel & Towers (Saudi Arabia)
(www.sheratondammam.com/ )
Restaurant Captain
Sheraton Dammam Hotel & Towers (Saudi Arabia)
(www.sheratondammam.com/ )
Waiter
Hyatt Regency Kathmandu (Nepal)
(https://kathmandu.regency.hyatt.com/en/hotel/home ) Education
Wavelength Leadership Journey Program
MINOR Hotels (www.minorhotels.com)
Advanced Diploma of Hospitality Management
FMEDGE, Australian Qualifications Framework
Bachelors in Humanities & Social Science
Tribhuvan University, Kathmandu, Nepal
Executed all associates reviews and appraisals
incorporating performance review and their career
growth.
•
RAK, United Arab Emirates
Jan 2012 - Aug 2015
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
•
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
•
Efficiently resolved problems or concerns to the
satisfaction of all involved parties.
•
Minimized loss & misuse of equipment through proper restaurant supervision & staff training.
•
Exhibited thorough knowledge of foods, beverages,
supervisory duties, service techniques, and guest
interactions.
•
Conducted daily pre-shift and weekly departmental
meetings to ensure organizational efficiency.
•
Developed and maintained exceptional customer service standards.
•
Kathmandu, Nepal
Jan 2011 - Jan 2012
Dammam, Saudi Arabia
Jan 2010 - Dec 2010
Dammam, Saudi Arabia
Jun 2007 - Jan 2010
Kathmandu, Nepal
Jun 2004 - Jan 2005
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