Contact Information

Email

adrg1a@r.postjobfree.com

m

Address

Doha, Qatar

Phone

+974********

Date of birth

Aug 22, 1982

Nationality

Nepal

Link

linkedin.com/in/ramchan

dra -basnet-32b14342/

Skills

Languages

English

Advanced

Hindi

Advanced

Arabic

Elementary

Nepali

Native

Ramchandra Basnet

F&B Service Manager

A passionate F&B Service Manager with over 14 years experience in hospitality industry, its working practices, recruitment, payroll, manning, budgeting, conditions of employment and diversity workforce. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service, and also presenting a positive and fashionable image of the business around the F&B outlets.

Experience

F&B Service Manager

(www.anantara.com/en/banana-island-doha)

Responsible for smooth functioning of the F&B Outlets, meeting rooms, in room dining, and a team of 80 service professionals.

Restaurant Manager

Banana Island Resort Doha by Anantara

(www.anantara.com/en/banana-island-doha)

Responsible for smooth operation of high volume F&B outlet and also responsible for effectively developing, managing and leading the restaurant team to provide excellent service. Quality Control

Budgeting

Strategic Planning

Interview & Selection

Cost Control &

Departmental Profit

Strategic Planning

Doha, Qatar

Nov 2021 - Present

Maintaining standards of food & beverage quality and guest service quality.

•

Coach, train, and manage employees within the resorts organizational structure.

•

• P&L analysis and reviews.

Achieving budgeted revenues & expenses and maximize profitability related to the food & beverage department.

•

Increase guest satisfaction by delivering an improved product through employee development, job engineering, and quality image.

•

Ensure compliance with business operations and legal regulations.

•

Market the food & beverage outlets, develop and manage the implementation of menus, promotions, displays, decorations, and presentations within corporate

guidelines to meet/exceed sales and financial goals and objectives

•

Implement & manage all company programs to ensure

compliance with SOPs etc.

•

Doha, Qatar

Aug 2015 - Oct 2021

Achieved LQA score in assigned restaurant by 98% in Breakfast & 92% in Dinner operations

•

Achieved assigned restaurants ranking in TripAdvisor of ranks #1 & #3.

•

Closely worked on departmental budget goals by

maintaining profits through increased sales

•

• revenue and the efficient cost expenditure

Accurately forecasted business demands to ensure

efficient staffing & food production

•

Worked with hotel management to develop & execute

plans and actions for marketing of restaurant.

•

Efficient scheduling of associates in outlet, and accurate supervision.

•

Restaurant Manager

The Cove Rotana Resort (UAE)

(www.rotana.com/rotanahotelandresorts )

Restaurant Manager

Gokarna Forest Resort (Nepal) (www.gokarna.com/ )

Assistant Restaurant Manager

Sheraton Dammam Hotel & Towers (Saudi Arabia)

(www.sheratondammam.com/ )

Restaurant Captain

Sheraton Dammam Hotel & Towers (Saudi Arabia)

(www.sheratondammam.com/ )

Waiter

Hyatt Regency Kathmandu (Nepal)

(https://kathmandu.regency.hyatt.com/en/hotel/home ) Education

Wavelength Leadership Journey Program

MINOR Hotels (www.minorhotels.com)

Advanced Diploma of Hospitality Management

FMEDGE, Australian Qualifications Framework

Bachelors in Humanities & Social Science

Tribhuvan University, Kathmandu, Nepal

Executed all associates reviews and appraisals

incorporating performance review and their career

growth.

•

RAK, United Arab Emirates

Jan 2012 - Aug 2015

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

•

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

•

Efficiently resolved problems or concerns to the

satisfaction of all involved parties.

•

Minimized loss & misuse of equipment through proper restaurant supervision & staff training.

•

Exhibited thorough knowledge of foods, beverages,

supervisory duties, service techniques, and guest

interactions.

•

Conducted daily pre-shift and weekly departmental

meetings to ensure organizational efficiency.

•

Developed and maintained exceptional customer service standards.

•

Kathmandu, Nepal

Jan 2011 - Jan 2012

Dammam, Saudi Arabia

Jan 2010 - Dec 2010

Dammam, Saudi Arabia

Jun 2007 - Jan 2010

Kathmandu, Nepal

Jun 2004 - Jan 2005

Contact this candidate