Police Officer Customer Service

Kimm Cruse

*** ****** ***** *****, ****** Cottage, NY 10989

Cell: 718-***-****

Email: *********@*****.***

Objective: A highly trained Police Officer with over 20 years of extensive experience in performing a variety of full performance technical law enforcement duties related to law enforcement, counter-terrorism, safety, and protecting the citizens of New York City. Exceptional knowledge of applicable Federal, State, County, and City laws and ordinances and departmental rules and regulations. Professional Experience:

New York City Police Department Bronx, NY July 2002 – Present Police Officer

Knowledgeable with New York City and its street systems; modern law enforcement principles, procedures, techniques and equipment.

Excellent working knowledge of counter–terrorism techniques, trained to monitor activities and communications of suspected terrorists or terrorist supporters

Deliver immediate investigatory, intelligence gathering, and threat response resources to an incident involving possible terrorist activities

Knowledgeable in hazardous waste classifications and emergency procedures related to control, containment and confinement, etc.

Knowledgeable with principles of law enforcement administration; investigative procedures and practices; legal liabilities associated with arrest and law enforcement; court room procedures and laws of evidence.

Strong ability to react effectively in emergency and crisis situations; ability to exhibit initiative and problem- solving capability in coping with a variety of law enforcement situations.

Knowledgeable and skillful in the use of firearms, the operation of police vehicles and other specialized equipment including Breathalyzer, radar units, police batons and restraining devices & techniques; Basic CPR, First Aid and emergency response driving skills.

Proven ability to establish and maintain effective working relationships with colleagues & superiors, other agencies, community stakeholders, and public.

New York City Human Resource Administration New York, NY June 2001 – July 2002 Hotline Consultant

Telecommunication services, provided information services to NYC public related to entitlements, complaints, and referrals to other city agencies services, and/or non-governmental offices, etc.

Strong customer service techniques, active listening and ability to document properly as per HRA work guidelines.

Established rapport and assisted the caller with the existing situation pertaining to specific need.

Operated a telephone hotline, searched computer database to provide appropriate social service referrals

Maintained appropriate customer’s documentation of work.

Participated in networking efforts by attending conferences, trainings, meetings, or visiting other agencies. Ardsley Middle School New York, NY September 1998 – June 1999 Teacher’s Aide

Assisted in the implementation of the daily classroom lesson under the direction of the lead teacher.

Assisted in planning and preparing the learning environment, setting up interest centers and preparing needed materials and supplies.

Supervised the classroom when the teacher is out of the classroom. Kimm Cruse

190 Sierra Vista Drive, Valley Cottage, NY 10989

Cell: 718-781-***-****

Email: ***************@*****.***

2

Supervising outside playground activities.

Assisted with the operations of audio/visual aids (projectors, etc.)

Attended all staff meetings, professional workshops and recommended training programs and conferences. Related Experience:

Select Comfort Bed Company: 1/01 to 6/01

Sales

Stop & Shop Supermarket 6/99 to 12/0

Loss Prevention Security

Education:

New York Police Academy Police Officer #Badge July 2002 – January 2003

Monroe College Information Systems January 2002 – April 2003

Monroe College, Associate Degree Computer Science April 1996 – July 1998 Skills/Trainings:

Homeland Security Certified 2012-2013

Active Shooter Training

Chemical Explosive and Agents Training

Radiation Detection Equipment Training

Knowledgeable to various software programs and technical skills Reference:

References furnished upon request.

Contact this candidate