Customer Service Property Manager, Security Guard
Resume:
Ronnie Glenn
Las Vegas, NV *****
**************@*****.***
YARDI Fair Housing Regulations, Microsoft Excel and Outlook, Efficient Multi-Tasker, RENTRACK Consistent Evaluation of Market Conditions Compliance and Knowledge about Fair Housing Laws Maintenance Knowledge, Exceptional Oral and Written Communication Skills, Tenant Relations, Skilled On-Site Staff, Leasing Consultant Experienced, working with a diverse population and have Rental Payments proven conflict resolution abilities.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager (Chevron)
Terrible Herbst - Las Vegas, NV
March 2022 to Present
• Ensure that each customer receives outstanding service by providing a customer friendly environment, maintaining superior standards of operations.
• Control shrink, expenses, and schedule employees per guideline set by management.
• Ensure appropriate merchandise stock levels, all perishables are within selling dates, and the selling floor is adequately stocked, along with appropriate signage.
• Ensure employees are in compliance with all policies and procedures and that they are trained properly and periodically check to make sure that all employees and equipment certifications are current as required by state, federal, and company policies.
• Ensure all money handling is conducted per company procedures and that they are fully trained to handle POS and other store equipment to minimize errors and cashier’s shortage.
• Maintain Company standards to ensure we meet or exceed Terrible Herbst Operational Excellence Programs.
• Prepare Daily Activity Reports accurately and in timely manner.
• Continually evaluate and manage employee issues and their performances.
• Balances daily cash drawers to detect overage and shortages
• Scan in and audit daily deliveries to ensure accuracy Security Guard Officer
CSC Security - Las Vegas, NV
December 2021 to Present
• Trained and qualified to work assigned post. Understands the specific and general post instructions for that assigned post. Has practical knowledge of all additional and emergency post instructions that are called for by the client
• Patrols buildings and grounds on foot
• Examines doors, windows, and gates to determine that they are secure
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and apprehends or expels persons engaging in suspicious or criminal acts
• Inspects equipment and machinery to ascertain if tampering has occurred
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
• Observes departing personnel to guard against theft of client property
• Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons
• Permits authorized persons to enter property
• Registers at watch stations to record time of inspection trips
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff
• Regulates vehicle and pedestrian traffic at access points to maintain orderly flow
• Other duties as assigned
Travel Reset Merchandiser
Advantage Solutions - Las Vegas, NV
August 2021 to March 2022
Overnight Travel Reset/Remodel Merchandise Team….understanding Plano-grams….shelving, building fixtures and displays, building bays with uprights and setting steal beams, installing peg walls, anchoring uprights and beam bolting..etc In CO, AZ, NM, TX
Counter Sales Manager
Ace/Economy Rent A Car - Las Vegas, NV
September 2018 to August 2021
serviced customers at the rental counter in arranging for the rental of vehicles according to established procedures and current rate and discount policies. sold incremental products to customers. Ensured staff is properly trained, motivated and coached relative to each product offered and the sales process.
cleaned and prepared returned vehicles for the next rental to ensure compliance with established quality assurance standards; monitor productivity.
Gathers data on sales, financial and operational performance, local market and competition, and summarizes findings as required to ensure management is advised of special issues, problem areas and resolutions.
Managed business development and promoted the Brand I locally and consistently provided strong customer service and taking actions that lead to repeat business and Brand loyalty. Identified and resolved customer complaints and worked with appropriate location staff to ensure that problems do not re-occur. Document and investigated complaints from dissatisfied customers and took appropriate corrective action. Ensured all Quality Assurance standards are maintained. Assistant Property Manager
Sunrise Springs Apartments - Las Vegas, NV
August 2017 to August 2019
Maximized rental income while minimizing expenses through effective planning and control. Experience with Yardi (Voyager) Rent Cafe, CRM, Entrada Microsoft Excel, Word and Outlook. Maintained 192 Units so that they were Market-Ready at all times. Complete final move-out inspections, move-ins with new residents. Carefully screen applicants for tenancy.
Convert Prospects into Tenants and Execute Lease Agreements. Develop sales and marketing plans. Communicate effectively with owners, residents, and on-site associates.
Follow up on Delinquent Tenants and Coordinate collection procedures. Evaluate and recommend changes in rental pricing strategies. Generate professional networks by engaging in professional, industry and government organizations. Plan residents events and marketing strategies.
Audit files and report any issues requiring follow-up to Compliance Officer. Verify income, Assets, and Expenses and complete file tracking sheet for each applicants. Creating Batches by Scanning and posting rent payments into Yardi. Accounts Payable GL Coding Invoices and Imputing Invoices into Yardi. Assist with Eviction Process, 5 Day Notices, Balance Due etc. Store Manager-Fashion Show Mall
Go Calendars! - Las Vegas, NV
March 2015 to March 2018
Create an Active Selling Culture
Drive sales and provide a great experience for customers Interview a hire qualified staff for store opening, closing and daily operations, payroll Build the store according to Store Layout and Plano-gram- accepts the initial shipment, conduct daily bank deposits and maintain a great store appearance. Inventory and Loss Prevention Adhere to mall guidelines and continue the outgoing relationship Go! Calendars, Games and Toys has fostered with the mall Provides outstanding customer service and train your staff on these standards Communicate with company headquarters about issues, problems and opportunities.Also, abide by our policies, procedures and represent the company in a positive fashion.
- Efficiently manage payroll budget.
- Ensure the store exceeds sales quota by providing excellent customer service.
- Manage billings, invoices, inventory, supply orders, etc.
- Handle organization and merchandising according to company standards.
- Implement loss-prevention strategies to significantly reduce store shrink.
- Log hourly SPH, ADT, and ITP, and create individual sales goals for store personnel. Sales Manager
Advantage Rent A Car - Las Vegas, NV
March 2015 to July 2017
serviced customers at the rental counter in arranging for the rental of vehicles according to established procedures and current rate and discount policies. sold incremental products to customers. Ensured staff is properly trained, motivated and coached relative to each product offered and the sales process.
cleaned and prepared returned vehicles for the next rental to ensure compliance with established quality assurance standards; monitor productivity.
Gathers data on sales, financial and operational performance, local market and competition, and summarizes findings as required to ensure management is advised of special issues, problem areas and resolutions.
Managed business development and promoted the Brand I locally and consistently provided strong customer service and taking actions that lead to repeat business and Brand loyalty. Identified and resolved customer complaints and worked with appropriate location staff to ensure that problems do not re-occur. Document and investigated complaints from dissatisfied customers and took appropriate corrective action. Ensured all Quality Assurance standards are maintained. Hired, supervised, trained, developed, motivates and evaluated the performance of staff. Implemented HR department policies in the area of disciplined, discharged, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence. Established, communicated, monitored and updated objectives for staff consistently with the Company goals and objectives.
Performed other duties and special assignments as required. Property Leasing Manager
HJ Russell & Company - Atlanta, GA
December 2012 to February 2015
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available “market ready”, communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs. Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Represent the company in a professional manner at all the times. Accept rental payments and give immediately to Assistant Community Manager. Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures. Maintain current resident files.
Maintain and record daily inspections for the community. Distribute all company or community-issued notices. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management team with other various tasks as required. Consistently implement policies of the community.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal of the community on continuing basis. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Participate in outreach marketing activities on a regular basis to obtain prospective residents. Advise residents of referral concessions (if permitted). Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities. Property Manager
Public Storage - Atlanta, GA
May 2010 to December 2012
Ensured property is rented to fullest capacity.
Utilize marketing strategies to secure prospective residents. Confirmed that leasing staff techniques are effective in obtaining closing. Confirmed that leasing staff gather information about market competition in the area and file. Continually monitored and analyzed traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Represent the company in a professional manner at all the times Prepared and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Confirmed all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
Ensured current resident files are properly maintained. Ensured all administrative paperwork is accurate, complete and submitted on a timely basis. Lead emergency team for community. Ensured proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.). Demonstrated ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
Maintained accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
Prepared annual budgets and income projections in a timely and accurate manner. Ensured that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generated necessary legal action, documents and process in accordance with State and Company guidelines.
Provided constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensured that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
Sale Associate
Rosetta Stone - Atlanta, GA
January 2003 to May 2010
Daily responsibilities:
Responsible for greeting and focusing on every customer entering the kiosk/retail area
Communicate the Rosetta Stone language-learning methods Clearly and accurately to customers
Demonstrates our product confidently and enthusiastically in-store
Ensures the customer questions or concerns
Addressed in a timely fashion
Maintained a professional appearance and attitude to positively Represent our company as the leaders in our industry. Assistant Manager
Factory2 U - Little Rock, AR
January 2003 to October 2009
Daily responsibilities:
Assisted Store Manager in managing the daily operations of the store
Generated Sales and profit while controlling expenses and inventory
Trained and developed sales, stock, and cashier associates.
Ensure merchandise presentation was within Factory 2 U standards
Secured company assets, property and maintained loss prevention
Possessed a working knowledge of POS register, printer and other related hardware Education
AA in Business Office Administration
Advanced Career Training - Morrow, GA
2010 to 2012
Skills
• Yardi
• Leasing
• Property Management
• Marketing
• Office Management
• Filing
• Management
• Quickbooks
• Onesite
• Outlook
• Microsoft Office
• Sales
• Inventory
• Cashier
• Time Management
• Microsoft Excel
• training
• Communications
• Word
• English
• Section 8
• Assistant Manager Experience
• CRM Software
• Payroll
• Property Leasing
• Accounts Payable
• Fair Housing Regulations
• Store Management Experience
• Retail Management
• Merchandising
• Sales Management
• Employee Evaluation
• LIHTC
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