Customer Service Hr Coordinator

ROSEMARY JOSEPH D’SOUZA

Resides: Mumbai, India

Phone: +91-976*-***-***/ +91-885*-***-***

Email: ***************@*****.***

LinkedIn: linkedin.com/in/rosemary-dsouza-b26696202 Skype: ****************@*****.***

Date of Birth: 05/04/1992 Nationality: Indian

F U N C T I O N A L S K I L L S

P R O F I L E S N A P S H O T

Talent Management

Onboarding Employees

Sourcing

Screening

Employee Evaluation

Scheduling Interview

Requirement Analysis

Requirement Gathering

Training & Development

Microsoft Office

Reporting

Documentation

Event Planning

Event Organizing

MIS Database Management

Relationship Management

Social Media Management

Negotiation

Backstage Operations

Event Management

S C H O L A S T I C

Bachelor of Commerce,

Mumbai University,

India, 2012

A C H I E V E M E N T S

Participated in various

cultural activities, and sports

meet at Inter-School &

Inter-Colleges Events

• Energetic and Highly motivated professional with 6+ years of experience in Human Resource and Guest Relations in the Human Resource and Hotel Management domains

• Expertise in HR services like Recruitment Life Cycle Management, candidate sourcing & screening, talent acquisition, scheduling & conducting interviews, onboarding employees, client interactions, and client relationship management

• Adept at guest satisfaction, guest retention, guest accommodation, dining room management, customer service, booking reservations, and reservations management

• Possess sound knowledge and experience in industries like Oil & Gas, FMCG (Food & No Food), Sales & Retail, Petrochemicals, Education, Construction/ EPC, Manufacturing, Industrial Equipment’s, Hospitality, Shipping & Logistics, Cement Industry, and Metals & Mining

• Prominent leader and an excellent team player with a systematic approach, analyzing, problem-solving, decision-making, active listening, communication, and interpersonal skills C A R E E R C O N T O U R

Feb 2017 – Mar 2020 HR Coordinator at Unihunt Consulting Private Limited, India

• Heading the recruitment life cycle by analyzing requirements, sourcing & screening candidates from job portals (naukri.com, monster.com, monstergulf.com, LinkedIn), validating acceptances, organizing placements, and posting job specification details in Jobs Portals

• Achieving the quarterly targets, and reporting to Team Leader/Operational Branch Manager

• Interacting with clients, and analyzing their requirements as job specifications (daily)

• A key player in shortlisting candidates, streamlining & scheduling interviews for all levels

(entry/mid/senior), proactively following up the clients, obtaining feedbacks from companies about candidate status, and discussing offers for final placement

• Major contribution in communicating with candidates, providing knowledge about job roles

& career opportunities, guiding selected candidates (post-offer/offer letters/joining formalities), and obtaining mandatory documents for approvals

• Facilitating negotiations between the client & candidate (salary/date of joining) and providing feedbacks before & after interviews

• Building liaison with clients/candidates, and expanding the network

• Assisting Junior Recruiters, and training about the recruiting process

• Conducting HR data evaluation, consolidating the data (hires/payment & collection) and sharing the details with the management

• Drafting MIS reports (daily/weekly/monthly), and maintaining the MIS database system

• Collaboratively working with different nationalities from Arab nations to Europeans, Indians, British, Filipinos, and Africans

Nov 2015 – Feb 2017 Hostess & Receptionist at Flag’s Hotel Private Limited, India

• Welcomed and greeted customers in person and over the telephone

• Responded to customer calls, arranged reservations, and ensured customer satisfaction

• Escorted guests to their respective tables, and provided courteous services Mar 2014 – Aug 2015 Operation Executive at Nik N Ami Tours and Travels, India

• Interacted with clients, and analyzed their requirements

• Suggested best holiday packages as per client need

• Booked Flight tickets for customers, and updated company websites Mar 2013 – Jan 2014 Hostess at Singkong Restaurant- Dish Hospitality Pvt Ltd, India.

• Greeted guests & customers, and escorted them to their tables

• Organized and scheduled reservations for customers booking through phone calls

• Provided excellent customer service and fostered relationships with customers

• Communicated with guests, obtained feedbacks, and documented the details in the database E V E N T S

• Global Teacher’s Conference & Award Presentation Ceremony, Maharashtra,2015

• Event Face of the Year 2015 at Zen Asia Foundation, Maharashtra

• Carnival Navratri Jalsa conducted by Hitech Events, Maharashtra,

• 17th Jio Mami Mumbai Festival 2015, Pentagon, Maharashtra

• Team Building Event for Hindustan Unilever employees, Midas Next Media Pvt Ltd,

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