Medical Assistant Customer Service

Justine Richards

**** ****** ******* *********, ******* 30252 • 678-***-**** • ***************@*********.***

ASCP Certified Phlebotomist

I am a highly motivated individual seeking a position as a Phlebotomist with a company that will allow me to utilize and enhance my skills. I am committed to ensuring appropriate laboratory policies and procedures with the correct handling, storage, and processing of specimen.

AREAS OF EXPERTISE

Excellent venipuncture skills

Exemplary customer service skills

Practical skills with a steady hand

Detail oriented and the ability to multi-task

Great hand-eye coordination

EDUCATION AND CERTIFICATIONS

Certified Phlebotomy Technician

ASCP

Registered Medical Assistant

American Medical Technologist

Medical Assistant Diploma

Everest Institute

BLS Certification

American Red Cross

General Equivalency Diploma (GED)

Youngstown City Schools, Youngstown, OH

PROFESSIONAL EXPERIENCE/E

Revive Atlanta MD 8/19/2019- Present

Front & Back Office Medical Assistant/ Phlebotomist/ IV Therapist

Promote services offered in office.

Refill all prescriptions.

Triage all patients.

Infuse Vitamin C, Myers Cocktail, & Glutathione intravenously in patients.

Process payment and check insurance to ensure patients and insurance is billed appropriately.

Schedule patients in the office using EMR system.

Scan in all information into chart using Power to Practice EMR system.

Collect all specimens via saliva, venipuncture, capillaries, and swabs.

Set up zoom links and email links to patients for appointments.

Anti-Aging & Wellness October 2015 – 8/16/2019

Office Manager/Phlebotomist/IV Therapist/Medical Assistant

Promote all services offered in the practice.

Ensured all office supplies are ordered.

Process and pay sales taxes every month before penalties.

Calculate and put in all employees time for payroll.

Train all employees for positions.

Ensure all job duties are performed satisfactory.

Ensure all ordered labs are in and performed.

Assessment of patients by taking vital signs

Phlebotomy

Administration of IV therapy

Prescription refills and scheduling of appointments

Entering health information into EMR system

Health Diagnostics Laboratory January 2012 – September 2015

Certified Phlebotomist

Collected lab specimen in a physician’s office.

Traveled to various locations to assist with health fairs.

Ensured the smooth and efficient operation of blood drives.

Displayed positive customer service skills to internal and external customers.

Phillips State Prison July 2003 – September 2015

Correctional Officer II

Enforce rules and keep order within prison.

Supervise activities of inmates.

Aid in rehabilitation and counseling of offenders.

Inspect facilities to ensure that they meet standards.

Search inmates for contraband items.

Report on inmate conduct.

REFERENCES

Available upon request

Contact this candidate