Accounting, Restaurant General Manager, Customer Service.
Resume:
MARY CALTON
CUSTOMER SERVICE REPRESENATIVE, SYKES
Norton, Virginia, United States
**********@*****.***
WORK EXPERIENCE
March 2020-Current
CUSTOMER SERVICE REPRESENATIVE, SYKES
Sykes
United States
Duties (I have been transferred to 4 different departments in one year):
• Intuit QuickBooks Online (2 months; department closure, transferred) - Inbound calls. Saving customers that wanted to close their accounts. Would try to find a better fit for them and would give half price discount also.
• AmBetter Insurance (11 months; transferred) - Inbound calls. Customer service agent. Helped customers understand their Medicare: would walk customers through understanding or changing their plans and understanding their medical claims, and finding them an in-network provider, etc.
• Abbott (6 weeks; temporary department, transferred) - Customer Service Representative: 15 minute at home COVID-19 testing for the Masters Golf Tournament
• Intuit Quickbooks Desktop Enterprise (3 months, transferred) - Customer Service Agent: Smalls Business Accounting, customer service payroll, inventory.
• Intuit Accountant Care Desktop (Current, 6+ months) - Working with accountants on reconciling, technical issues, payroll, inventory.
08/1980 - 05/1983
STANDARD HIGH SCHOOL DIPLOMA, gate city high school General studies
September 2018-March 2020
COOK
THE INN AT WISE
United States
Breakfast and banquet cook
August 2008-September 2018
OWNER/OPERATOR, C&M HOME IMPROVEMENTS
C&M Home Improvements
Asheville, North Carolina, United States
Remodeling of homes. Any maintenance, plumbing, painting and cleaning. August 2005-August 2008
GENERAL MANAGER
HUDDLE HOUSE
United States
All managerial duties.
April 1998-August 2005
GENERAL MANAGER
TACO BELL
United States
All managerial duties.
March 1994-April 1998
ACCOUNTING TECH & SECRETARY
NCO Club
United States
Minot air force base
E.D.M., balancing, deposits, customer service agent, manager for the NCO Club. October 1989-February 1994
GENERAL MANAGER
Sykes
United States
God is most important to me. I have many years of management experience. I have seen so many things and have gained so much knowledge. Currently, I am working for Sykes (Intuit QuickBooks Desktop). If I am hired, I promise I will put all my knowledge and strength into the company. I am a team player, I love people, I am a great listener, I I have good morals and standards, and will make make sure my job will be done correctly and to the best of my ability. I will be asking lots of questions. Whatever position I am hired for, I will be an excellent employee because I really, and honestly, do care and always strive to succeed.
10/1989 - 02/1994
GENERAL MANAGER, Long John Silvers
Scheduling, hiring, deposits, inventory. All managerial duties. EDUCATION
1998-1999
MINOT STATE UNIVERSITY
United States
1998 - 1999
BUSINESS MANAGEMENT, MINOT STATE UNIVERSITY
• Excellent customer service experience
• Excellent at de-escalating situations
• Advanced Management Training
• Very organized
• BUSINESS MANAGEMENT
1987-1988
MOUNTAIN EMPIRE COMMUNITY COLLEGE
United States
1987 - 1988
CRIMINAL JUSTICE, MOUNTAIN EMPIRE COMMUNITY COLLEGE
• CRIMINAL JUSTICE
SKILLS
Accountant Accounting Reconciling Business Accounting Claims Inventory Scheduling Medical Claims Medicare Customer Service Customer Service Representative Quickbooks Payroll Customer Service Oriented Secretary Banquet Retail Sales Huddle Quickbooks Online Business Management Managerial Team Player Very Organized HONORS & AWARDS
Minot AFB (NAF Account Office): Employee of the Quarter in 1996 Minot AFB (NAF Account Office): Employee of the Year in 1996 Several awards and certificates from the USAF for meeting Accounting and Customer Service goals from the years 1994 - 1998
VICA President (1981 - 1983)
VICA District Secretary (1982 - 1983)
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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