MARY CALTON

CUSTOMER SERVICE REPRESENATIVE, SYKES

Norton, Virginia, United States

+1-276-***-****

adrfzb@r.postjobfree.com

WORK EXPERIENCE

March 2020-Current

CUSTOMER SERVICE REPRESENATIVE, SYKES

Sykes

United States

Duties (I have been transferred to 4 different departments in one year):

• Intuit QuickBooks Online (2 months; department closure, transferred) - Inbound calls. Saving customers that wanted to close their accounts. Would try to find a better fit for them and would give half price discount also.

• AmBetter Insurance (11 months; transferred) - Inbound calls. Customer service agent. Helped customers understand their Medicare: would walk customers through understanding or changing their plans and understanding their medical claims, and finding them an in-network provider, etc.

• Abbott (6 weeks; temporary department, transferred) - Customer Service Representative: 15 minute at home COVID-19 testing for the Masters Golf Tournament

• Intuit Quickbooks Desktop Enterprise (3 months, transferred) - Customer Service Agent: Smalls Business Accounting, customer service payroll, inventory.

• Intuit Accountant Care Desktop (Current, 6+ months) - Working with accountants on reconciling, technical issues, payroll, inventory.

08/1980 - 05/1983

STANDARD HIGH SCHOOL DIPLOMA, gate city high school General studies

September 2018-March 2020

COOK

THE INN AT WISE

United States

Breakfast and banquet cook

August 2008-September 2018

OWNER/OPERATOR, C&M HOME IMPROVEMENTS

C&M Home Improvements

Asheville, North Carolina, United States

Remodeling of homes. Any maintenance, plumbing, painting and cleaning. August 2005-August 2008

GENERAL MANAGER

HUDDLE HOUSE

United States

All managerial duties.

April 1998-August 2005

GENERAL MANAGER

TACO BELL

United States

All managerial duties.

March 1994-April 1998

ACCOUNTING TECH & SECRETARY

NCO Club

United States

Minot air force base

E.D.M., balancing, deposits, customer service agent, manager for the NCO Club. October 1989-February 1994

GENERAL MANAGER

Sykes

United States

God is most important to me. I have many years of management experience. I have seen so many things and have gained so much knowledge. Currently, I am working for Sykes (Intuit QuickBooks Desktop). If I am hired, I promise I will put all my knowledge and strength into the company. I am a team player, I love people, I am a great listener, I I have good morals and standards, and will make make sure my job will be done correctly and to the best of my ability. I will be asking lots of questions. Whatever position I am hired for, I will be an excellent employee because I really, and honestly, do care and always strive to succeed.

10/1989 - 02/1994

GENERAL MANAGER, Long John Silvers

Scheduling, hiring, deposits, inventory. All managerial duties. EDUCATION

1998-1999

MINOT STATE UNIVERSITY

United States

1998 - 1999

BUSINESS MANAGEMENT, MINOT STATE UNIVERSITY

• Excellent customer service experience

• Excellent at de-escalating situations

• Advanced Management Training

• Very organized

• BUSINESS MANAGEMENT

1987-1988

MOUNTAIN EMPIRE COMMUNITY COLLEGE

United States

1987 - 1988

CRIMINAL JUSTICE, MOUNTAIN EMPIRE COMMUNITY COLLEGE

• CRIMINAL JUSTICE

SKILLS

Accountant Accounting Reconciling Business Accounting Claims Inventory Scheduling Medical Claims Medicare Customer Service Customer Service Representative Quickbooks Payroll Customer Service Oriented Secretary Banquet Retail Sales Huddle Quickbooks Online Business Management Managerial Team Player Very Organized HONORS & AWARDS

Minot AFB (NAF Account Office): Employee of the Quarter in 1996 Minot AFB (NAF Account Office): Employee of the Year in 1996 Several awards and certificates from the USAF for meeting Accounting and Customer Service goals from the years 1994 - 1998

VICA President (1981 - 1983)

VICA District Secretary (1982 - 1983)

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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