Western Refining Customer Service
Resume:
Krystal Mike
Experienced customer service representative
Farmington, NM 87401
**********.*******@*****.***
Versatile customer service specialist with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Handle regular customer requirements and complex issues with knowledgeable assistance and expertise. Skilled at maintaining clean areas, accurate registers and secure store areas. Highly organized, methodical and responsible in handling diverse needs. Authorized to work in the US for any employer
Work Experience
Order Fulfillment Associate
The Home Depot - Farmington, NM
April 2021 to May 2022
• Pull the inventory and executes all product fulfillment steps by picking up and staging all orders of the customers with pick stickers attached while meeting the timing expectations
• Ensures that all orders are picked up and staged for the next day for deliveries
• Confirms if the product is damage free, of good quality, and bundled accurately and timely
• Works with the delivery will call associates, loaders, and other order fulfillment associates, and department associates to make sure that orders are fulfilled on time and are also picked and staged accurately
• Ensures that the paperwork or customer contact information is readily available for the driver each time any potentially hazardous material(s) is included in a delivery
• Ensures and maintains an uncluttered Customer Order storage area, making sure that items are labeled, located, and staged properly for customer pickup
• Carefully packs and labels orders to ensure that the products don’t get damaged and can also withstand the turbulence/disturbances encountered on a delivery truck
• Checks for the availability of stocked items with the department areas
• Cooperates with other associates to complete tasks like supporting the Customers First Priority
• Effectively aids customers in all store areas by proactively approaching and greeting them, answering questions about their merchandise
• Ensures that deliveries, BOSS, will calls, CPO, and BOPIS are complete, on time, and damage free
• Asks open-ended questions and expresses interest in customer’s projects in order to make the customer at ease and determine the needs of the customer and level of expertise
• Answers questions about merchandise and describes benefits and features of merchandise
• Explains the steps needed to complete projects and the products required and also suggests related services or items outside of the department that customers may need
• Helps at the service desk and at safe lifting techniques when they’re not fulfilling orders
• Ensures that loading areas are always uncluttered and safe
• Adheres to and follows all policies and standards of safety
• Offers help to customers that are shopping in a manner that is unsafe
• Corrects unsafe conditions immediately or notifies the manager on duty about the problem
• Properly ties knots to secure the materials on the vehicles of the customers. Cashier/Sales Associate
Speedway LLC - Farmington, NM
March 2020 to July 2020
Arranged and stocked merchandise.
Totaled amount owed, collected payments and printed receipts to process transactions. Counted cash in register drawer to balance register at beginning and end of shift. Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements.
Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities.
Interacted positively with regular customers to build rapport, learn desires and remember names. Cleaned floors regularly and used proper signs to warn customers of slippery surfaces. Cashier/Customer Service Representative
Western Refining Inc - Farmington, NM
March 2010 to June 2010
Arranged and stocked merchandise.
Totaled amount owed, collected payments and printed receipts to process transactions. Counted cash in register drawer to balance register at beginning and end of shift. Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements.
Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities.
Interacted positively with regular customers to build rapport, learn desires and remember names. Cleaned floors regularly and used proper signs to warn customers of slippery surfaces. Cashier
Citgo Gibsons Quik Mart - Farmington, NM
October 2009 to January 2010
Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions. Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
Restocked, arranged and organized merchandise in front lanes to drive product sales. Maintained organized and clean customer areas by completing daily recovery checklists. Engaged customers warmly and provided immediate and dedicated assistance. Processed POS transactions, including checks, cash, debit and credit purchases and refunds. Supported all customer needs with attentiveness and skilled assistance. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Counted cash in register drawer to balance register at beginning and end of shift. Collected, and payments to process transactions.
Totaled amount owed, collected payments and printed receipts to process transactions. Assistant Store Manager
Circle S Convenience & Liquor Stores Inc - Farmington, NM August 2008 to July 2009
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Performed mandatory audits to ensure compliance in all areas were met. Managed scheduling for store shifts to accomplish proper staffing at all times. Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports.
Rotated merchandise and displays to feature new products and promotions. Conducted store inventories once per quarter.
Recognized problem areas and effectively reduced errors to increase profit margins. Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Monitored security and handled incidents calmly.
Completed all daily tasks and special assignments with efficient and quality-driven approach. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Stocker
Big Lots Inc - Farmington, NM
April 2006 to August 2006
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Unloaded daily delivery trucks using equipment such as and pallet to quickly remove and stage products. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds. Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards. Helped customers locate desired items and transfer oversized items to vehicles. Created balanced pallets to support efficient and safe sales floor replenishment. Ensured that shelves were fully stocked at all times. Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion. Operated RF scanners to track merchandise and verify contents of containers. Greeted customers and directed to requested products. Performed inventory control, such as counting and stocking merchandise. Maintained a neat, orderly and safe work space.
Consistently lifted materials weighing as much as 40 pounds. Visually inspected orders to identify missing or damaged merchandise, reporting issues to supervisors. Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers. Alternated goods in inventory by observing "first in, first out" approach to keep shelves organized and properly stocked.
Removed all debris and packaging from boxes and separated for recycling or disposal. Blocked and faced products on displays and shelves in accordance with company policy. Customer Service Assistant
Walmart - Farmington, NM
February 2003 to February 2004
Coordinated with coworkers and managers to resolve difficult and high-level customer issues. Questions customers and collected information to understand needs and offer solutions quickly. Delivered prompt service to prioritize customer needs. Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
Processed Moneygram payments and adjusted customer accounts to maintain current system data. Maintained accurate and current customer account data with manual forms processing and digital information updates.
Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction. Processed cash and credit payments rapidly and accurately. Answered customer questions about product availability and shipment times. Education
None in Medical Office Administrative Assistant
Charter College - Farmington, NM
November 2018 to July 2019
Diploma
Kirtland High School - Kirtland, NM
2002
Skills
• Cleanliness
• Product restocking
• Loss prevention
• Retail merchandising
• Inventory management
• Product knowledge
• Point of sale knowledge
• Purchase assistance
• Cash report creation
• Cleaning and sanitizing
• Proper refund verification
• Currency counting
• Credit card processing
• Exchanges
• Drawer management
• Customer assistance
• Cash register skills
• Store merchandise stocking
• Cash balancing
• Currency sorting
• Identification checks
• Payment collection
• Bagging and packaging
• Payment processing
• Heavy lifting
• Refunds and exchanges
• Multi-tasking ability
• Maintaining store appearance
• Inventorying products
• Cash handling
• Liquor law compliance
• Cash register systems
• Product and service sales
• Wire transfers
• Crew Member
• Customer Service
• Food Service
• Recruiting
• Supervising Experience
• Interviewing
• Store Management Experience
• Retail Management
• Management
• Upselling
• Retail Sales
• Communication Skills
• Assistant Manager Experience
• Leadership
• Acute care
• Cleaning
• Sales
• Sales Management
• Human Resources
• Food Safety
• Organizational Skills
• Planograms
• Pricing
• Microsoft Word
• Guest Services
Languages
• English - Fluent
• Navajo - Fluent
Certifications and Licenses
Liquor sale certified
Present
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