Melissa Sue Loller

**** ********* **** ******* **** NY 10547 914-***-**** adrfyp@r.postjobfree.com

CAREER OBJECTIVE

Dedicated & hardworking professional with more then 15+ year of combined experience in Customer Service and Financial Field . I’m an innovative thinker with strong conceptual and problem-solving skills to access, research and resolve problems effectively & efficiently with a positive attitude and calm demeanor.

WORK EXPERIENCE

NLR INC,BUCKEYE, AZ FHA Preservation Specialist/ Claim Processor Aug 2010 - June 2021

REO Specialist responsibilities included but not limited to; Delegating and planning vendors work orders and route. Handle all routine administration of squatter issues, cash for keys, and eviction process. Direct contact between mortgage company and field vendors . Responsible for maintaining relationships with vendors and mortgage broker to ensure job get completed in a timely manner to get properties in ICC conditions and ready as well as maintained until resold. Responsible for timeline analysis and completion of monthly REO status report. Manages value exceptions in the REO vendor network.

Foreclosure Claim Processor Maintain all records of customers information are completed and up to date, Follow up with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Property Preservation regarding losses. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Experienced with FHA Loss Mitigation documents including but not limited to Subordinate Loan Agreement, Special Forbearance letters, and Loan Modification Agreements.

Arizona Professional Group Phoenix AZ Security Guard September 2016- March 2018

First and foremost maintaining a positive atmosphere is key by keeping a happy attitude and smile no matter the situation,. Knowing how to remaining upbeat, processing a calm and positive demeanor still smiling to greet people entering and exiting the building., even when the day get chaotic and stressful. Conducting three points patrols and monitors buildings and other areas to prevent or stop incidents, such as theft or violence. Responsible to answer alarms, and may apprehend or detain individuals who pose a threat to security. Provides safety for their employers by guarding against violations of the law.. Monitor people as they enter and exit the building or perform secure activities, such as handling cash,

HEALTH GENESIS CORP, OPA LOCKA, FL Quality Control Coordinator & Customer Service Supervisor Dec 2003 – Feb 2010

Monitor performance of quality control systems to ensure effectiveness and efficiency, oversee production testing activities throughout the production cycles and workers including supervisors, inspectors, or laboratory workers engaged in testing activities. Analyze quality control test results and provide feedback and interpretation to production management staff. Communicate quality control information to all relevant organizational departments, & outside vendors. Confer with marketing and sales departments to define client requirements and expectations Identify critical points in the manufacturing process and specify sampling. Review and update standard operating procedures or quality assurance manuals. Review quality documentation necessary for regulatory submissions and inspections.

Customer Service Supervisor duties include but not limited to oversee the customer service department and all CS employees, handling any escalated issues, maintaining a good relationship between the customer and the company by keeping strict deadlines even if I need to get my hands dirty working side by side the other team members, Train all new employees in customer service manners, handling stress and account managing and teach them to navigate NetSuite to properly complete orders.

SPECIAL SKILLS/TRAINING

Customer Service Certified

Good knowledge of medical terminology, HIPAA Regulations, ICD, and CPT coding.

cGMP Compliance & Certified - FDA Regulatory compliant

Strong organizational, administrative, and planning skills.

Accounts receivable

Netsuite & Intuit Quickbooks

Microsoft Office

Team Leader and Team Oriented

Expert Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure and bankruptcy processes.

Mortgage claims processing experience with FHA Part A & B Loss Mitigation, Supplement and Forbearance

EDUCATION

James H Grooves New Castle, DE. HSE GPA 3.4 6/06/1998

Southern New Hampshire University – Associates Degree in Accounting Graduating 8/2023

REFERENCES

Joffre Anton Owner NLR INC adrfyp@r.postjobfree.com 845-***-****

Daniel Bernard Diesel Mechanic Broward County Transit 954-***-****

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