Physical Therapist Operations Manager
Resume:
Arthur Thompson
Pennsylvania 412-***-****
Healthcare Operations Manager
Innovative and experienced healthcare professional committed to improving rehabilitative services and enhancing healthcare operations throughout multiple divisions
Actively engage with team members and team leaders charged with enhancing rehabilitative services to achieve shared professional goals and streamline sustainable productivity. Excel at senior-level leadership to transform processes and improve business growth. Identify monthly performance objectives and coordinate highly effective sales teams. Establish new team training programs and remain focused on improving strategic team development efforts. Coordinate physical therapy initiatives and optimize marketing to key physician groups, assisted living facilities, and personal care homes. Committed to overseeing administrator effectiveness and operating in a variety of settings including homecare.
Highlights of Expertise
●Strategic Business Planning
●Healthcare Operations Oversight
●Budget Planning and Management
●Sales and Profit Development
●Safety Standard Training
●Outpatient Service Oversight
●Marketing Service Optimization
●Business Sales Development
●New Operations Implementation
●Team Building and Leadership
Career Experience
Concordia Visiting Nurses
Deliver high-quality physical therapy for patients in at-home care settings to improve quality of life and enhance day-to-day wellness.
Physical Therapist, Home Health (2016 to Present)
Strengthen community relationships with patients and competitors to improve referral rates and streamline collaboration.
Successfully boosted nursing referrals by 10% above projected revenue and drove clinical outcomes while sustaining fiscal responsibility.
Achieved 99% success rate for community reintegration after Orthopedic surgery and neurologic compromise.
Leveraged strong interpersonal skills and organizational expertise to generate productivity and facilitate revenue growth.
Pursuit of Wellness Inc.
Headed all components of business development from new program institution to team development.
Business Owner (2018 to Present)
Create comprehensive business plans and implement strategies to grow client volume at unprecedented rates.
Consistently improve sales volume and achieve repeated success for boosting profitability, enhancing client satisfaction, and ensuring high-quality service.
Supervise team performance and evaluate operational effectiveness.
Lutheran Senior Life/VNA, Western Pennsylvania
Coordinated activities for rehabilitative staff members and personally maintained accountability for contract management, scheduling, and meeting oversight.
Manager of Rehabilitative Services (2008 to 2016)
Engaged with interdivisional professionals including medical social workers, marketing professionals, and sales agents to improve business profitability and productivity.
Effectively improved new business development and liaised with sales and management teams to improve area specific annual budget.
Delivered monthly updates in furtherance of shared business goals and maintained consistent growth through the sustainable expansion of client base.
Managed over 20 orthopedic staff members and rolled out strategic development plans.
Excelled at improving processes and analyzing market conditions to prompt operational cost reduction and multi-industry development.
Implemented home health development plans and overhauled operational processes to drive efficiency and facilitate business risk mitigation.
Medi Home Health
Improved marketing targeted toward community-based physician practices, community agencies, and adult day care centers.
Physical Therapist, Home Health (2003 to 2008)
Improved support for assisted living facilities, dialysis clinics, and personal care homes.
Advanced Rehabilitative Systems Inc.
Optimized and managed business operation committed to transforming process by which individual clients transition from home health and school based pediatric settings to outpatient rehabilitative settings.
Vice President/Co-Owner (2001 to 2003)
Supervised employee development and excelled at subcontractor engagement to improve business effectiveness.
Enhanced community-based home health rehabilitative services and ensured commitment to delivering highest quality service.
Education & Credentials
Master of Physical Therapy
Gannon University Erie, PA
Bachelor of Science in Biology
Gannon University Erie, PA
Professional Development
●CPR Certified
●Licensed Physical Therapist
Affiliations
●American Physical Therapy Association
●Pennsylvania Physical Therapy Association
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