Virtual Assistant Customer Service
Resume:
MUHAMMAD RAZZAQ KHAN
ST **, near Angoori Scheme, Lahore, Pakistan +92-310-******* *.************@*****.*** Career Objective
Actively seeking a “REMOTE” position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Experience
Moon Trucking Logistics, Columbus, OH, USA
Freight Agent – Virtual Assistant, January 2021 to April 2022
Coordination in Between Carrier & Broker
Factoring Services
TONU
Planning according to Scope of work
Searching for new clients via cold email & Cold call
Searching data of new companies
Arranging online meetings
Bidding according to market
Paper work arrangements
Budget Analysis & Round Trip Planning
Customer services (Via Chat & Voice Call)
Daily / Weekly reporting
Project Planning
Cost Control
DAT Load Board – Load Posting
Negotiation with Carriers & Shippers
TMS Software – Rate confirmation & Invoicing
Estimated freight or postal rates and recorded shipment costs and weights.
Advised clients on transportation and payment methods.
Tracked delivery progress of shipments.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents.
Entered shipped information into computer by hand and by hand-held scanner that read bar codes on goods.
Kept records of all goods shipped, received and stored.
Negotiated and arranged transport of goods with shipping and freight companies.
Arranged insurance coverage for goods.
Contacted vendors or claims adjustment departments to resolve shipment problems or contacted service depots to arrange for repairs.
FIXD, Atlanta, GA, USA
Customer Support (Email – Chat – Phone), April 2017 - December 2021
Built sustainable relationships and trust with customer accounts using open and interactive communication.
Determined charges for services requested and arranged for billing.
Referred unresolved customer grievances to designated departments for further investigation.
Read from scripts to promote uniformity and consistency in communications.
Analyzed and collected customer information to prepare product or service reports.
Recommended improvements in products, services or billing methods to prevent future problems.
Conferred with customers by telephone or in-person to provide product or service information.
Navigated multiple computer systems and applications and utilized search tools to find information.
Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Made appropriate account corrections to resolve customer problems.
Processed customer adjustments to maintain financial accounts.
Obtained and examined relevant information to assess validity of complaints and determine possible causes.
Performed routine and scheduled maintenance services.
Provided efficient and courteous service to customers at all times.
Provided product information and resolved concerns to assist customers.
Defined problems, collected data, established facts and validated conclusions.
Developed departmental objectives, budgets, policies, procedures and strategies. Sinohydro Corporation LTD, Jaleeb, Farwaniya, Kuwait Senior HR Generalist / Recruiter, June 2011 - December 2017
Contacted job applicants to inform of application status.
Developed and implemented personnel policies and procedures.
Hired employees and process hiring-related paperwork.
Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
Maintained and updated human resources documents, such as organizational charts, employee handbooks and directories and performance evaluation forms.
Reviewed employment applications and job orders to match applicants with job requirements.
Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
Obtained information on work history, training, education and job skills.
Provided management with information and training related to interviewing, performance appraisals, counseling techniques and documentation of performance issues.
Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
Scheduled and conducted new employee orientations.
Ensured that necessary employment termination paperwork was completed.
Advised management on organizing, preparing and implementing recruiting and retention programs.
Qualified job applicants and referred them to managers, making hiring recommendations when appropriate.
Developed and implemented recruiting strategies to meet current and anticipated staffing needs.
Analyzed employment-related data and prepared required reports.
Coordinated with outside staffing agencies to secure temporary employees, based on departmental needs.
Evaluated recruitment and selection criteria for conformance to professional, statistical and testing standards, recommending revisions, as needed.
Conducted reference or background checks on job applicants.
Evaluated applicant qualifications and eligibility for specified licensing, according to established guidelines and designated licensing codes.
Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees.
Administered employee benefit plans.
Evaluated selection and testing techniques by conducting research and follow-up activities and conferring with management and supervisory personnel.
DynCorp International, Abu Halifa, Fahaheel, Kuwait Senior Recruiter, June 2010 - December 2010
Contacted job applicants to inform of application status.
Provided management with information and training related to interviewing, performance appraisals, counseling techniques and documentation of performance issues.
Counseled individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
Attended meetings, educational conferences and training workshops and served on committees.
Developed and implemented recruiting strategies to meet current and anticipated staffing needs.
Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
Instructed individuals in career development techniques, such as job search and application strategies, resumed wrote and interview skills.
Hired employees and process hiring-related paperwork.
Planned, directed and participated in recruitment and enrollment activities.
Scheduled and conducted new employee orientations.
Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
Explained company personnel policies, benefits and procedures to employees and job applicants.
Provided assistance in administering employee benefit programs and worker's compensation plans.
Searched employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
Gathered personnel records from other departments and employees.
Arranged for in-house and external training activities.
Selected applicants meeting specified job requirements and referred to hiring personnel.
Arranged for advertising and posting of job vacancies and notified eligible workers of position availability.
Informed job applicants of acceptance and rejection of employment.
Processed and reviewed employment applications to evaluate qualifications and eligibility of applicants.
Administered and scored applicant and employee aptitude, personality and interest assessment instruments.
Obtained and verified information used to screen and evaluated them.
Prepared badges, passes and identification cards and performed other security-related duties. Kellogg Brown & Root Services, Egaila, Fahaheel, Kuwait Human Resources Assistant, April 2006 - April 2010
Provided assistance in administering employee benefit programs and worker's compensation plans.
Gathered personnel records from other departments and employees.
Prepared and set up for new employee orientations.
Searched employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
Examined employee files to answer inquiries and provided information for personnel actions.
Explained company personnel policies, benefits and procedures to employees and job applicants.
Compiled and prepared reports and documents pertained to personnel activities.
Processed, verified and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications and employee leaves of absence.
Recorded data for each employee, including addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
Prepared badges, passes and identification cards and performed other security-related duties.
Arranged for advertising and posting of job vacancies and notified eligible workers of position availability.
Requested information from law enforcement officials, previous employers and other references to determine applicants' employment acceptability.
Selected applicants meeting specified job requirements and referred to hiring personnel.
Processed and reviewed employment applications to evaluate qualifications and eligibility of applicants.
Obtained and verified information used to screen and evaluated them.
Informed job applicants of acceptance and rejection of employment. AL – IBDA AL Asri, Khaldon, Hawali, Kuwait
Procurement - Senior Buyer, January 2005 - March 2006
Authorized payment of invoices and return of merchandise.
Inspected merchandise and products to determine quality, value and yield.
Collaborated with vendors to obtain and develop desired products.
Negotiated prices, discount terms and transportation arrangements with suppliers.
Monitored and analyzed sales records, trends and economic conditions to anticipate consumer buying patterns, company sales and needed inventory.
Bought merchandise and commodities for resale to wholesale and retail consumers.
Obtained information about customer needs and preferences by conferring with sales and purchasing personnel.
Conducted sales meetings to introduce new merchandise.
Examined, selected, ordered and purchased merchandise consistent with quality, quantity, specification requirements and environmental soundness.
Provided clerks with prices, mark-ups and mark-downs, manufacturer numbers, season codes, and style numbers.
Analyzed environmental aspects of competing merchandise when made buying decisions.
Compared transportation options to determine most energy-efficient options.
Monitored competitors' sales activities by following advertisements in newspapers and other media.
Trained and supervises sales and clerical staff.
Determined which products to be advertised, appropriate advertising medium, and ad timing.
Monitored consumer preferences and environmental trends to determine best way to introduce new green products.
EDUCATION – DEGREE
Punjab University Lahore
Lahore, Punjab
Business Administration October (2004)
Course: English Language: HR Management – Finance – Principle of Business Additional Skills
Budget Analysis
Building Customer Trust and Loyalty
Calendar and Scheduling Software
Calm and Professional Under Pressure
Client Coordination
Collaborative Team Player
Complex Problem-Solving
Critical Path Project Management
Estimating and job costing
Human Resources (Recruiting)
Interpretation and Translation Services
Negotiating Rates
Online Chat
Order and Refund Processing
Organization and time Management
Permitting & Building code
Quality control Management
Safety & Compliance Management
Team Building & Leadership
Vendors and Material Management
Certifications
Lean Six Sigma - Property handling - PMP
MS Office – Excel – Word – PowerPoint – Adobe – Canva Facebook Marketing – Pay per Call – Ads on
Languages Known: English – Urdu – Hindi – Punjabi - Arabic
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