Customer Service Development Director

Terri W. Perry Development Director Relationship Cultivator

***********@***.*** - 571-***-****

Innovative, results oriented leader with extensive experience driving sales and marketing success through strategic analysis and strong business development initiatives. Expertise recruiting and developing successful sales and customer service teams, to exceed expectations. Proven success developing and maintaining strong relationships with teams, business partners and clients, resulting in optimal quality, market growth and profitability.

Areas of Expertise include:

Motivational Leadership

Sales Planning & Marketing

Revenue & Profit Growth

Customer Service Excellence

Client Relationship Management

Project Management

Marketing/Brand Recognition

Problem Solving/Critical Thinking

Staff Training & Development

Professional Experience

DEVELOPMENT DIRECTOR/RELATIONSHIP CULTIVATOR FOR NON-PROFITS – Frederick, MD, Albuquerque/Santa Fe, NM,

Charleston, SC, Naples, FL – 2016 – to present

Managed strategies to increase market share for non-profits

Organized and led capital campaigns involving members of the community and business partners.

Directed signature events (Golf tournaments, 5K runs, Award Banquets, Town Hall meetings, theme parties and silent auctions (my success has been to turn a no into a yes!).

Oversaw social media platforms while increasing growth.

Recruited, maintained, mentored and developed staff to grow donor base through leadership.

UNITED WAY OF FREDERICK COUNTY Frederick, MD 2012 – 2016 / Development Director / Relationship Cultivator

Fundraising events raising over $500k

Worked closely with business leaders, corporate officers, and senior-level manager, assisting corporations in identifying their community impact goals.

Collaborated with Board of Directors, CEO, community impact partners and staff to develop strategies for goal achievement in support of education, income, and health.

Key Accomplishments:

Developed and coordinated signature, annual fundraisers, resulting in 1.5 million dollars each year and funds donated to local charities improving education and financial situations of under-privileged citizens within the community.

WEGMANS Frederick, MD 2011 – 2012 / Service Team Leader

Led and directed team members through daily activities, ensuring performance goals were met/exceeded, including quality, adherence, and service level agreements. Worked in collaboration with other supervisors and managers to resolve operational issues/concerns, resulting in process improvements to address efficiency, productivity and customer service. Ensured associate success through training and consistent coaching, including detailed corrective action plans.

Key Accomplishments:

Drove a positive customer experience through communication and quick, viable solutions to issues and concerns.

Led community support initiatives, including donations, charitable contributions, and various events.

ADT SECURITY SYSTEMS Gaithersburg, MD 2008 – 2010 / District Commercial Manager

Developed and maintained value-based relationships with key business partners, ensuring quality and timely project completion. Educated and mentored sales staff, resulting in superior customer service and optimal satisfaction.

Key Accomplishments:

Recognized by leadership for meeting and exceeding sales and profitability goals and objectives.

Grew business through development and implementation of successful marketing initiatives, resulting in business from existing and new customers.

COUNTRY CASUAL Gaithersburg, MD 2005 – 2008 / Sales Manager

Led sales and customer service teams to meet and exceed corporate goals for $16MM annual sales within a catalog call center. Ensured sales success through strategic talent acquisition of top candidates, including structured training and ongoing coaching. Worked closely with retail clients to address needs for indoor/outdoor living space solutions.

Key Accomplishments:

Developed sales/customer service manual, resulting in service levels to exceed industry standards.

Ensured client satisfaction through design and implementation of solutions for Fortune 500 companies.

THE GAZETTE (DIVISION OF THE WASHINGTON POST) Frederick, MD 2004 – 2005 / Marketing Associate

Drove weekly advertising sales for circulation area of over 75,000 readers. Worked closely with clients to develop marketing plans to exceed expectations, including effectively managing cost.

Key Accomplishments:

Increased sales through successful marketing plans to include promotions, events and graphic design.

NEW FIELDS EXHIBITIONS Washington, DC 2004 / Director

Developed and implemented strong strategies focused on exceeding revenue, profitability and market share goals and objectives. Ensured success through effective recruiting of top talent, including structured training and consistent coaching and development. Grew market to align with business goals and objectives.

Key Accomplishments:

Led economic development in emerging markets by joining US and Foreign contractors, focused on developing new business opportunities.

INTERIOR CONCEPTS Annapolis, MD 2001 – 2003 / Account Manager

Drove sales of interior design services to National Home Building Companies, through strategic market analysis targeting client needs. Developed and maintained a strong sales base through cold calling activities, industry networking, and consistent follow up.

Key Accomplishments:

Participated on various committees focused on judging marketing excellence.

Recognized by leadership for consistently exceeding annual sales goals.

Education & Training

Bachelor of Arts in Interior Design; Minor in Business Management Principles

MOUNT VERNON COLLEGE Washington, DC

Basic Computer Sciences, Georgetown University Computer School, Washington, DC

Affiliations

Frederick - Rotary Club, Women 2 Women Mentoring, Blessings in a Backpack, Women’s Business Network, Women’s Giving Circle, Heritage Frederick Board Member, Leadership Frederick Graduate Class of 2016, Cocktails for a Cause

Santa Fe – Rotary of Santa Fe, 100 Women Who Care, Women Transitional Network, Ronald McDonald Room Volunteer, Christ Church Volunteer-Bag Lunches

Albuquerque – Women Who Make a Difference, Rotary of Albuquerque

Naples – Newcomers Women’s Club, Kiwanis on the Golf, Naples Walking Club, Rotary of Pelican Bay.

Skills

Salesforce, Microsoft Office, Budget Management, Fundraising, Constant Contact, Team Player, Training and Leadership Development, Mentoring, Multitasking Self Starter, and Team Player with the right attitude for success.

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