ICT Support Officer

ANOKO, NNAEMEKA VALENTINE

No. * Baale Street, Onirike, Opposite Ojo Barracks, Lagos State

+234**********, +234**********

Email address: **************@*****.***

PROFESSIONAL SUMMARY

I am a dedicated ICT administrator with strong diagonostic and troubleshooting skills and knowledge in Microsoft 365 (fundamentals) that can be used to track computer system issues until they are solved. A seasoned strategic developer, content marketer and brand manager. As a graduate of Physics, my logical, analytical, strong communicational and interpersonal skills has enabled me to be adept at collaborating with diverse team members/clients to identify solutions to complex technical issues, surpass targets and deliver effective customer service. In just a few years I have been able to proffer implementable action-plans to customers that helped in providing end-user support using basic technological tools.

WORK EXPERIENCE:

1. Anokogold TechSolutions (IT Desk Support) 2020-date

Responsibilities:

Troubleshoot tier I technical issues for 20-30 customers per day, field inquiries, diagnose problems, perform root-cause analysis, and identify solutions

Attend meetings with the IT to discuss recurring technical issues and integrate solutions into the knowledgebase to improve resolution times by 15%

Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users

Installations, maintenance and configuration of systems and application softwares

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

2. Osomogbegbe Global Ventures (Brand Manager) 2018-2019

Responsibilities:

Setting style guides, brand guidelines, brand vision and value proposition for the company both for short and long term.

Assisting with product development, pricing and new product launch as well as developing new business opportunities

Creating and managing promotional collateral to establish and maintain product branding via social medial platforms.

Managing the budget for advertising and promotional items

Monitoring of key performance indicators (KPI) for brands in the market space.

ACADEMIC QUALIFICATION/SCHOOL ATTENDED WITH DATES:

National Youth Service Corps (NYSC)

St. Mark Secondary School Apir, Makurdi, Benue State 2021-2022

Bachelor of Science (B.Sc) Physics

Usmanu Danfodiyo University Sokoto, Sokoto State 2013-2018

West African Examination Certificate (WAEC)

Unity Comprehensive Secondary School, Sokoto 2011

Diploma in Computer Studies

Caliphate Institute of Computer Technology, Sokoto 2011

Secondary School Leaving Certificate (SSCE)

Giginya Memorial Secondary School, Sokoto 2003-2009

First Primary School Leaving Certificate (FPSLC)

Police Children School Sokoto, Sokoto State 1999-2003

PROFESSIONAL SKILLS

Diagonise and troubleshoot technical issues, including Microsoft 365 account setup and PC configuration

Strong communication and leadership skills

Track computer system issues through a series of actions, either via phone, email or chat until they've solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams

Provide prompt and accurate feedback to customer

LEADERSHIP/MEMBERSHIP

Nigeria Football Referee Association (Grade III Referee) 2009

Delta State Student Association (DELSA) UDUS chapter (President General) 2017

HOBBIES AND INTEREST:

I enjoy reading, traveling, playing football, internet surfing and building networks.

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