Customer Support Software Developer
Resume:
Kumiko Stewart
**** *. ***** **., *******, AZ ***21
*********@*****.***
Summary of qualifications
Strong work ethic, excel in meeting deadlines with conscientious follow-through.
Dedicated to goal achievement with consistent attention to meeting end users’ needs.
Effectively interact with all levels of staff, management, and clientele.
Language
Speak, write, and read Japanese fluently
Summary of
Financial Accounting, PICK/BASIC (UniVerse/UniData), Visual Basic for Applications, T-SQL
Skills
MS Office, HTML & CSS, Salesforce
Harvest Sherwood (Contract)
Software Developer, February 2020 to June 2021
Supervisor – Jaime Armenta, Director of Software Development
Worked closely with project managers and business analysts in a team environment develop new programs including API for the company’s mission critical applications in PICK/BASIC (Universe flavor) language on Linux platform
Maintained and enhanced the existing applications
Created ad hoc Excel reports using both Universe and Microsoft SQL databases in Visual Basic for Application
Provided customer support and troubleshooted application related issues
FTPed data between servers
American AutoShield
Software Developer, July 2018 to February 2020
1597 Cole Blvd., #200, Lakewood, CO 80401, 800-***-****
Supervisor – Tom Orlando, Director of IT
Developed new programs and maintained existing ones for the company’s mission critical applications in PICK/BASIC (UniData flavor) language on Windows platform using SB/XA
SmartPractice
Software Developer, October 2013 to June 2018
3400 E. McDowell Dr., Phoenix, AZ 85018, 602-***-****
Supervisor – Duke Beattie, Manager of Development
Developed new programs for the company’s mission critical applications in PICK/BASIC (UniData flavor) language on UNIX platform
Helped the company become EDI compliant (810,850,856)
Maintained and enhanced the existing applications
Supported SmartPractice Japan with any communications related to IT using Japanese
Managed uploading or updating data in Sybase related to SmartPractice Japan
Sherwood Food Distributors, LLC
Software Developer, June 2010 to October 2013
8715 W. Union Hills Dr. #103, Peoria, AZ 85382, 623-***-****
Supervisor – Jaime Armenta, Director of IT
Gathered requirements from stakeholders, identified, understood, and assessed business needs to develop new programs for the company’s mission critical applications in PICK/BASIC (Universe flavor) language on UNIX platform
Maintained and enhanced the existing applications
Created ad hoc Excel reports using both Universe and Microsoft SQL databases in Visual Basic for Application
Provided customer support and troubleshooted application related issues
FTPed data between servers
Troubleshooted Microsoft SQL Server jobs and packages
Provided second tier technical support for internal end users
American Express
Accountant, December 2009 to June 2010
18850 N. 56th St., Phoenix, AZ 85050, 602-***-****
Supervisor – Christina Romero, Team Lead
Reconciled general ledger accounts to maintain accuracy and integrity through multiple systems.
Assisted a sub committee of Oracle migration for CFC&S.
Created complex formula driven Excel spreadsheets to streamline many manual processes.
Namescape Corporation, Phoenix AZ
Senior Accountant/Database Administrator, September 2007 to March 2009
11811 N. Tatum Blvd, Suite P-153, Phoenix, AZ 85028, 602-***-****
Supervisor – Joanne Carthey, COO
Maintained the company’s books (General Ledger, Accounts Receivable, Accounts Payable, Collection, Payroll, Cash Management) using QuickBooks.
Supported and administered the company database through SalesForce.
Created Excel macros in Visual Basic for Applications to automate several processes including calculating sales commissions.
NetPro Computing, Inc., Phoenix AZ, acquired by Qwest Software, Inc
Database Administrator, January 2006 to September 2007
4747 North 22nd St, #400, Phoenix, AZ 85016, 602-***-****
Supervisor - Lori Hardtke, Manager of IT
Supported and administered Microsoft SQL 2000 and 2005 production and development servers.
Successfully designed, tested, and implemented Microsoft SQL stored procedures for lead generation and views for advanced reports.
Experienced in Microsoft SQL 2005 Reporting Services creating reports based on models.
Assisted with database migration from Microsoft SQL 2000 to 2005 which was necessary to support CRM upgrades.
Created test environments utilizing VMware.
NetPro Computing, Inc., Phoenix, AZ
Senior Accountant, March 1998 to December 2005
Supervisor – Tylor Hansen, CFO
Prepared monthly, quarterly, and yearly financial statements using Sage ACCPAC Pro.
Calculated and made journal entries for Deferred Revenue to comply with GAAP for the software industry.
Created Excel macros in Visual Basic for Applications to generate various financial reports for management.
Processed sales tax for states where Nexus status was established.
Automated a process for generating maintenance renewal invoices to increase company’s revenue.
Education
DeVry University, Phoenix, Arizona
Bachelor of Science, Computer Information Systems
- June, 2010 / GPA 3.7
- Dean’s List in the College of Engineering & Information Sciences
Member
Phi Theta Kappa, Toastmasters International
Certificate
Health Information Technology Implementation Support
Health Information Technology Technical Support
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