Draw Blood Customer Service
Resume:
SAKIE MERRELL
Natalbany, LA *****
****************@*****.**
Summary
Experienced Phlebotomist bringing 8 years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.
Experienced Phlebotomist bringing 6 years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.
Expert Phlebotomist with 8 years of experience with success in collecting blood products. Specializes in treating individuals with chronic illnesses like sickle cell disease, porphyria and hemochromatosis. Dedicated to 100% compliance with all safe blood collection regulations and guidelines.
Patient-oriented Phlebotomist offering 6 years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.
Productive Phlebotomist offering 6 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Skills
Medical records maintenance
Drawing blood
Manual and finger dexterity
Biohazard waste disposal
Data entry
Quality control
HIPAA
Sharps disposal
Sanitation and sterilization
Basic Math
Team building
Planning
Flexible
Active listening
PPE use
Tracking specimens
Experience
February 2021 - June 2022
MedCert Training Osyka, MS
Phlebotomy Technician
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Maintained fully-stocked phlebotomy cart, carrier and station.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Coordinated workflow based on stat, schedule, or outpatient needs.
Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing tests.
Sterilized instruments and prepared 8 exam rooms per day.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Interviewed patients and documented details to update and file paperwork.
Built trust and minimized patient discomfort during phlebotomy procedures.
Verified collection orders and communicated discrepancies to nurses.
March 2022 - April 2022
Med-Advance Training Baton Rouge, LA
Phlebotomy Technician
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Built trust and minimized patient discomfort during phlebotomy procedures.
Interviewed patients and documented details to update and file paperwork.
Maintained fully-stocked phlebotomy cart, carrier and station.
Sterilized instruments and prepared 5 exam rooms per day.
Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing tests.
June 2016 - February 2022
Signal 88 Security Baton Rouge, LA
Security Officer
Provide customer service by enthusiastically providing services and information
She provided excellent customer service, directing hotel residents, providing information, and offering assistance with the Lost & Found.
Guarded restricted areas to prevent unauthorized entry.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings and patrolling property.
Documented security-related situations and submitted in-depth reports to superiors.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Warned persons of rule infractions or violations and evicted violators from premises.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Monitored premises and recorded activity in daily officer reports.
Verified photo IDs and tickets to allow guests passage.
Addressed problems quickly and reported clear information while working under minimal supervision.
Observed patrons and customers to quickly address security situations.
Responded to medical emergencies before paramedic and law enforcement arrival.
Safeguarded entrances using scanning equipment to keep lines moving.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Provided security presence for large events with thousands of attendees.
Immediately reported safety hazards for remediation response.
Trained new security officers on safety protocols and company standards.
Supervised property entrances and exits and monitored employee safety.
Recorded required data for incident reports and files quickly and accurately.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Wrote detailed reports regarding daily security activities and notable incidents.
Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
Investigated reported incidents to protect company assets.
Managed employee access, security roles and permissions.
Detected and reported unauthorized personnel and activities.
Developed and implemented training methods to promote improved officer performance.
Implemented new security protocols to prohibit trespassing and increase safety.
Oversaw highly effective security team and managed scheduling and resource allocation.
Assessed company security risks and developed actionable solutions to be presented to management.
Demonstrated public safety dedication through thorough patrolling of community events.
Prevented security breaches by analyzing systems and researching risks.
Presented reports, findings and recommendations to upper management and relayed information regarding potential threats.
Ran routine security checks, suggesting improvements as necessary.
Monitored [Number] square foot property for security issues.
Improved employee security adherence through detailed presentations for up to 300 attendees.
Determined and maintained successful policies.
Managed owner assets to mitigate risk regarding residential properties.
Evaluated employees, baggage and shipments to assess security and compliance.
Maintained and protected owner assets for high-end residential properties.
Managed credentialing for site employees, consultants and subcontractors.
Monitored access control systems and key code records for suspicious activities.
Oversaw full security by leveraging superior skills and expertise.
August 2016 - October 2018
Inner Parish Security Hammond, LA
Security Officer
Take accurate notes of unusual occurrences and report any incidents to dispatch in detail
She was worked as a Security Officer/Customer Service observing, rewriting if necessary, confronting any suspicious or prohibited activity on federal property or contracted area.
October 2013 - January 2017
River City Security Services Amite LA
Security Officer
Control emergency scheduling when new contracts are picked up, and an employee calls off or does not arrive at the scheduled shift
Write reports of daily activities and irregularities
Front desk attendant, validated identity of employees and identification of patrons: Customer Service Representative
Check-in with Static Specialists every two hours of their scheduled shifts to ensure safety.
May 2012 - May 2013
Cover All Protective Services, CAPS Hammond, LA
Security Officer
She exhibited substantial maturity, professional presence, demeanor, and
customer service
Managed detailed records, recognized public safety
hazards, operated a computerized surveillance system, and provided
excellent customer services.—assisted customers in providing information
and answering questions which increased positive customer service
Enforce
facility rules and procedures, securing the facility and designated areas while
providing excellent customer service.
December 2008 - April 2010
Dr. Faller's Kentwood, LA
Medical Assistant
I helped prepare patients for physicians, administer immunizations, direct patient education, and maintain exam rooms and laboratory areas.
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Recorded vital signs and medical history for 200 patients each shift.
November 2006 - November 2008
Louisiana Wound Care Metairie, LA
Medical Assistant
Initial, date, and time all chart entries and vital signs using legal signature and title in EMR or paper chart.
Scheduled appointments for patients via phone and in person.
Clean and measure the patients wounds.
Photograph the wounds and I for the physician if there was any improvement to them. Would also make suggestions to the physician of a new medication that would possibly help the patients wound so it could start having some improvement to it.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
November 2004 - April 2006
Multipractice Clinic Independence, LA
Medical Assistant
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Recorded vital signs and medical history for 300 patients each shift.
January 2005 - March 2006
Protocol Communications Covington, LA
Customer Service Associate
Developed reputation as an efficient service provider with high levels of accuracy
Maintained sales floor and performed necessary housekeeping
Received, processed, and recorded customer transactions while providing exceptional customer service
Conducted outbound calls to resolve issues while providing superior customer service and demonstrating competent
Education and Training
April 2022
Med-Advance Training Baton Rouge, LA
Vocational Training Phlebotomy
September 2002
North Shore Career College Hammond, LA
Vocational Training Medical Assistant
May 1993
Independence High School Magnet Independence, LA
High School Diploma
Contact this candidate