Customer Service Representative
Resume:
Shakelia Laws
Sumter, SC *****
********@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative/Member Services
Assurant/Manpower - Florence, SC
October 2020 to May 2021
Provide claim reports for damage homes. Report any fraudulent activity . Make sure that the customer is treated with excellent customer service. Transfer calls to correct department. Loan Account Manager
1st Heritage Credit - Sumter, SC
March 2018 to February 2020
• Calculate loan amounts with affordable payments and suitable rates
• Collect on current and pass due accounts
• Calculate percentage amounts for the month for the company
• File and organize files that contain customer information
• Make sure that cash draw is accurate
Customer Service Representative
Personal Cash Loans - Sumter, SC
July 2015 to February 2018
• Provide funds for customers in financial binds
• Collect payments for current customers while providing excellent customer service
• Make calls in an attempt to collect debts that are owed
• File and organized files of customers' information and make sure draw is accurate Customer Service Representative
Sykes Enterprises - Sumter, SC
March 2013 to March 2014
• Provided assistance to customers on personal banking matters for Bank of America
• Troubleshoot customer complaints and concerns with personal bank accounts
• Maintained a daily call log of personal banking resolutions
• Ensured customers' concerns were addressed and/or forwarded to the supervisor
• Maintained effective use of office equipment for next staff Cashier, managed and ensured accurate balance
Kentucky Fried Chicken - Sumter, SC
March 2010 to June 2011
of cash received daily
• Served customers in a polite and timely manner
• Prepared food portions for customers
• Maintained cleanliness of the restaurant
• Cleaned and prepared restaurant equipment for daily operations Education
Diploma of General Studies
Sumter High School - Sumter, SC
Skills
• Excellent customer service skills
• Excellent oral and communication skills
• Ability to multitask and prioritize daily objectives
• Effectively able to manage stress under pressure
• Computer skills in Microsoft Office Word, Excel and PowerPoint
• Food Preparation
• Food Production
• Account Management
• Kitchen Experience
• Cleaning Experience
• iOS
• Mac OS
• Android
• Microsoft Windows
• Operating Systems
• Network Support
• LAN
• Active Directory
• TCP/IP
• Help Desk
• Technical Support
• Telemarketing
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Customer service
Assessments
Administrative Assistant — Completed
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Cognitive Ability — Completed
February 2020
Combining pieces of information to form general rules or conclusions. Full results: Completed
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Accounting: Basic Principles — Completed
March 2020
Preparing financial records according to federal policies Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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