Shakelia Laws

Sumter, SC *****

adrfup@r.postjobfree.com

+1-803-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative/Member Services

Assurant/Manpower - Florence, SC

October 2020 to May 2021

Provide claim reports for damage homes. Report any fraudulent activity . Make sure that the customer is treated with excellent customer service. Transfer calls to correct department. Loan Account Manager

1st Heritage Credit - Sumter, SC

March 2018 to February 2020

• Calculate loan amounts with affordable payments and suitable rates

• Collect on current and pass due accounts

• Calculate percentage amounts for the month for the company

• File and organize files that contain customer information

• Make sure that cash draw is accurate

Customer Service Representative

Personal Cash Loans - Sumter, SC

July 2015 to February 2018

• Provide funds for customers in financial binds

• Collect payments for current customers while providing excellent customer service

• Make calls in an attempt to collect debts that are owed

• File and organized files of customers' information and make sure draw is accurate Customer Service Representative

Sykes Enterprises - Sumter, SC

March 2013 to March 2014

• Provided assistance to customers on personal banking matters for Bank of America

• Troubleshoot customer complaints and concerns with personal bank accounts

• Maintained a daily call log of personal banking resolutions

• Ensured customers' concerns were addressed and/or forwarded to the supervisor

• Maintained effective use of office equipment for next staff Cashier, managed and ensured accurate balance

Kentucky Fried Chicken - Sumter, SC

March 2010 to June 2011

of cash received daily

• Served customers in a polite and timely manner

• Prepared food portions for customers

• Maintained cleanliness of the restaurant

• Cleaned and prepared restaurant equipment for daily operations Education

Diploma of General Studies

Sumter High School - Sumter, SC

Skills

• Excellent customer service skills

• Excellent oral and communication skills

• Ability to multitask and prioritize daily objectives

• Effectively able to manage stress under pressure

• Computer skills in Microsoft Office Word, Excel and PowerPoint

• Food Preparation

• Food Production

• Account Management

• Kitchen Experience

• Cleaning Experience

• iOS

• Mac OS

• Android

• Microsoft Windows

• Operating Systems

• Network Support

• LAN

• Active Directory

• TCP/IP

• Help Desk

• Technical Support

• Telemarketing

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Customer service

Assessments

Administrative Assistant — Completed

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed

Cognitive Ability — Completed

February 2020

Combining pieces of information to form general rules or conclusions. Full results: Completed

Customer Focus & Orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Accounting: Basic Principles — Completed

March 2020

Preparing financial records according to federal policies Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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