Customer Service Data Entry

Heather Wood Stevens

803-***-****

************@*****.***

Summary

College graduate with a vast background in the HR/Admin field followed with self- motivated high energy, initiative and focus. I am very goal oriented and do whatever it takes to meet them. I have a keen insight of the needs and views of others and am able to listen and identify problems as well as form innovative solutions. Professional and personable. I also have a friendly customer service background where I’ve served at high end restaurants.

Skills:

·Onboarding- New hire data entry, orientations, e-verifying

·Recruiting- Pre-screening, phone interviews, drug screen

·Safety Audit -Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.

·Production- Consistently met production and schedule levels.

·Inventory Control- Re-stocked and organized items as necessary and as directed.

·Product Inspection- Inspected products to ensure highest quality.

·Reporting/ Documentation- Responsible for daily reporting and documentation on production equipment, including parts produced, downtime minutes, and any quality or safety concerns with machinery or personnel.

·Product Inspection/ machine testing- Inspected products and machinery to ensure highest quality.

·Customer service – Use of multi-line phone system to direct and answer all incoming calls

Experience

Med-Pro, INC. 1/2018- Present

Administrator

·Communicate directly with hospitals for orders and delivery of medications

·Ship out drugs to hospitals same day

·Ship drugs to various hospitals worldwide

·Responsible for all inbound and outbound T3s (lot numbers, expiration dates)

·Utilize Excel to preform monthly profit and growth reports

·Utilize Excel for all open orders

CDI 2017- Present

HR Admin

·Preform light recruiting, screening and interviews for all job openings

·Conducted all new hire orientations for all new hires

·Exhibit excellent customer service

·Support sales team for all sales

·Ensure parts numbers, prices, and shipping addresses are correct

·Handled multi-line phone systems

·Purchasing and placing orders for metal, lumber, crates and basic office supplies

·Send out mail via BOLS/UPS/USPS

·Maintained, updated and adjusted Paycom system for employees as well as resetting passwords and assisting with employee profiles

·Updating and adjusting and review of all time cards in Charlotte location

Clear Creek Tax 2015-2016

Office Manager

·Handled all new hire paperwork

·Presented excellent customer service

·Ordered office supplies

·General admin duties

·Maintained, updated, and adjusted all timecard issues for employees

DMSI 2014

HR Administration

·Conducted all new hire orientations

·Issued all new hire paperwork for each hire

·E-Verify for all new employees

·Input of all new hires into in-house ATS

·Demonstrated excellent customer service

·Documented all employee absences, counseling and employee specific issues

·On premise resource for all employees to include resource for any and all employee rights issues

·Counseled all employees on write ups

Shutterfly 2013

Shipping and Receiving

·Inventory of UGH material

·Handled all UPS and USPS deliveries and shipments

·Responsible for all returns, to include processing back into inventory and internal systems

·International shipping

Muscle Driver USA 2012

Shipping Manager

·Labeled all products shipped for freight and ground shipments

·Utilized BOL, USPS, UPS, etc. for shipments

·Managed all customer service concerns via email and phone

·Utilized Salesforce to keep track of stock, orders, shipped or not

Education

Limestone College: BA in English

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