Maceo L. Gaines III

Military Veteran

**** ***** **** ** ************, MD 21133

443-***-**** adrfsp@r.postjobfree.com

OBJECTIVE

Seeking to obtain a position as a Customer Service/Patient Service Coordonator where my knowledge, skills, and abilities as a customer service/collections professional can be utilized. SUMMARY OF QUALIFICATIONS

Johns Hopkins Hospital, Baltimore MD 11/2013-present Public Safety Officer

● Provide internal and external customer service

● Monitor and authorize entrance and departure of employees, visitors, and other persons; guard against theft and maintain security of premises

● Answer alarms and investigate disturbances

● Write reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

● Patrol commercial premises to prevent and detect signs of intrusion

● Warn persons of rule infractions and violations, and apprehend and evict violators from premises, using force when necessary

● Escort high level employees on and off premises

● Direct traffic during high volume times

● Provide one on one safety detail

Harborplace and the Gallery, Baltimore, MD 05/2009 – 11/2013 Public Safety Officer

● Monitor and authorize entrance and departure of employees, visitors, and other persons; guard against theft and maintain security of premises

● Write reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

● Call police and fire departments in cases of emergency, such as fire and presence of unauthorized persons

● Answer alarms and investigate disturbances

● Circulate among visitors, patrons, and employees to preserve order and protect property

● Patrol commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

● Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

● Answer telephone calls to take messages, answer questions, and provide information during non-business hours and when switchboard is closed

● Warn persons of rule infractions and violations, and apprehend and evict violators from premises, using force when necessary

Victoria Secret, Baltimore, MD 05/2011 - 05/2013

Cashier

● Received payment by cash, check, credit cards, vouchers, or automatic debits

● Issued receipts, refunds, credits, and change due to customers

● Assisted customers; provided information and resolved their complaints

● Established and identified prices of goods and tabulated bills used calculators, cash registers, and optical price scanners

● Greeted customers entering establishments

● Answered customers' questions, and provided information on procedures and policies

● Processed merchandise returns and exchanges

● Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans

● Stocked shelves, and marked prices on shelves and items Law Officer of John P. Frye, Roanoke, VA 06/2006 - 03/2009 Debit Collector

● Arranged for debt repayment and established repayment schedules, based on customers' financial situations

● Located and notified customers of delinquent accounts by telephone and mail to solicit payment

● Advised customers of necessary actions and strategies for debt repayment

● Persuade customers to pay amounts due on credit accounts and non-payable checks, and to returned merchandise

● Conferred with customers by telephone and in person to determine reasons for overdue payments and to review the terms of sales and credit contracts

● Located and monitored overdue accounts, used computers and a variety of automated systems

● Answered customer questions regarding problems with their accounts

● Recorded information about financial status of customers and status of collection efforts

● Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors

● Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports

Foot Locker - Roanoke Mall,Roanoke, VA 02/2004 - 06/2006 Assistant Manager

● Provided customer service; greeted and assisted customers, and responded to customer inquiries and complaints

● Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers

● Monitored sales activities; ensured that customers received satisfactory service and quality goods

● Inventoried stock and reordered when inventory drops to a specified level

● Instructed staff on how to handle difficult and complicated sales

● Evaluated personnel in sales and marketing establishments

● Assigned employees to specific duties

● Enforced safety, health, and security rules

● Examined merchandise; ensured that it is correctly priced and displayed and that it functioned as advertised

● Authorize payments and merchandise returns

Admiral Security, Baltimore, MD 01/2002 - 01/2004

Security Officer

● Monitored and authorized entrance and departure of employees, visitors, and other persons; guard against theft and maintain security of premises

● Wrote reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

● Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons

● Answered alarms and investigated disturbances

● Circulated among visitors, patrons, and employees; preserved order and protected property

● Patrolled commercial premises; prevented and detected signs of intrusion and ensured security of doors, windows, and gates

● Operated detecting devices; screened individuals and prevented passage of prohibited articles into restricted areas

● Answered telephone calls; took messages, answered questions, and provided information during non-business hours and when switchboard was closed

● Warned persons of rule infractions and violations, and apprehended and evicted violators from premises, used force when necessary

MILITARY EXPERIENCE

United States Navy, Seattle, WA 08/1989 - 12/2001

Religious Program Specialist

● Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

● Answered telephones, directed calls, and took messages

● Maintained and updated filing, inventory, mailing, and database systems, either manually or used a computer

● Communicated with sailors and other individuals; answered questions, disseminated and explained information, and addressed complaints

● Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail

● Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities

● Computed, recorded, and proofread data and other information, such as records or reports

● Typed, formatted, proofread, and edit correspondence and other documents from notes, used computers

● Completed work schedules, managed calendars, and arranged appointments

● Reviewed files, records, and other documents; obtained information to respond to requests EDUCATION

High School Diploma, Business Administration, Northern Senior High School, Baltimore, MD CERTIFICATIONS

Certified Heat Saver First Aid CPR/AED, IPC International Corp., Baltimore, MD OCAT Basic Certification, IPC International Corp., Baltimore, MD Practical and Tactical Handcuffing Basic Certification,IPC International Corp., Baltimore, MD Security Guard Certification, Maryland State Police, Baltimore, MD

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