Director, Area Manager, District Manager.

Craig Matteo

***********@*****.*** • San Antonio, TX 78023 • 830-***-****

Director of Operations

Results-driven leader with years of success driving revenue and profitability for a global hospitality management company. Expert communicator, able to optimize the productivity of sizeable, cross-functional teams with innovative training and incentive programs, one-on-one coaching, and leadership by example. Talent for identifying procedural deficiencies and implementing process improvements that maximize operational efficiency. Proven ability to quickly master new concepts and technologies with minimal training.

•P&L / Budget Management

•Continuous Process Improvements

•Recruiting and Staffing Initiatives

•Multiunit Leadership

•Cost Reduction / Control

•Coaching and Mentoring

•Revenue and Profit Growth

•Food and Beverage Operations

•Employee Training / Development

Career Experience

Director of Operations, HMSHost, San Antonio, TX 03/2019 to 04/2022

Earned five promotions within the world’s largest provider of food and beverage services for travelers and assumed full P&L accountability across 10 locations with 180 full-time employees. Annual goals include boosting revenue, minimizing operating costs, and maximizing customer satisfaction.

Guided the property portfolio to increase aggregate annual revenue to $18M through menu optimization, management development, and continuous improvement initiatives.

Enhanced customer satisfaction by training the management team to rapidly resolve escalated issues and ensure exceptional service delivery.

Cultivated relationships with influencers and decision-makers at San Antonio International Airport, enabling the acquisition of future contracts.

Mentor high-potential employees leading to the promotions of multiple hourly management personnel to salaried leadership positions.

Assistant Food and Beverage Operations Director, HMSHost, Palm Springs, CA 12/2015 to 03/2019

Presided over six locations and 90 team members with responsibility for growing revenue YoY while lowering labor expenditures, food cost, and food waste to enhance profitability. Led all audit preparation activities to achieve compliance with California Department of Health and NSF International regulations.

Played a key role in elevating annual revenue to $8M in 2018 by collaborating with the Executive Chef to design upgraded menus.

Food and Beverage Manager II, HMSHost, Las Vegas, NV 11/2014 to 12/2015

Directed the efforts of 80 employees across four locations and placed significant focus on driving aggressive profit growth through improved inventory control protocols.

Increased annual revenue to $8M in 2015 while spearheading candidate assessment and selection to ensure the ongoing acquisition of top talent.

Selected by senior leadership to train new managers due to consistently high performance and comprehensive process and industry expertise.

Additional Experience

Restaurant Manager (08/2013 to 10/2014) HMSHost, Las Vegas, NV

Assistant Food and Beverage Manager II (06/2010 to 08/2013) HMSHost, Las Vegas, NV

Food and Beverage Supervisor (12/2009 to 06/2010) HMSHost, Las Vegas, NV

Education and Training

Bachelor of Arts in Criminology

Tampa, Florida

Serve Safe Certification

Leadership Development Program (2017), Dale Carnegie Training

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