ZAGHDOUDI Mohamed Karim

Abou Dardae Street. Onaiza

Email:adrfrr@r.postjobfree.com

Date of birth: 06/02/1979

Phone number : +974****-****

Qualifications;

**** ******* ******** ** ******* Council School

2000-2003 baccalaureate + 2 years on Economics and Management, university of Economics and Management

1999-2000 BACCALAUREAT section Experimental Sciences Professional Experiences;

• 2020-2021: A shop manager in” Scarpa “ Tunisia

-coordination with the company administration to know about all reports regarding sales comparison, items shortage, aging items, short and excess items, also about the sales target, the promotion period and promotion items.

- coordination with logistics department to know about the shipment process and timing which must be on the exact deadline and on time to avoid penalties and any kind of shortage items.

- coordination with the maintenance and security teams to avoid any issues can happen in the shop.

- manage staff about them shifts and days off then for daily tasks based on cleaning section and arranging displays and backstores and new arrival items which must be on the display, talking about the section sales targets which must be achieved by pushing sales while the Pic hours for example by convincing customers about our items with polite and good behavior and knowledge of the exact customer expectations.

- handling customer service by solving issues or complaints coming from the side of the customer with the policies and instructions of the company.

- checking daily sales, while the pic hours also promotion period and weekends to know about the rhythm of sales if it is in increase or not, to know about which slow and good moving items to avoid items coming aging by making promotion or flash sales for items not good moving.

• 2019_2020 A supervisor on the department (furniture, tiles, retail shop) in ANSAR GALLERYQATAR:

-How to have an idea about items furniture (sofas leather and fabric, dinner set room, living room, console with mirror, bar chairs, frames, carpet, TV stands..), tiles items(bathroom tiles, kitchen tiles, outdoor granite, marble carpet, size of tiles (60 *60)

(80*80)(60*120), retail shop (garments, accessories, shoes, household, home line, perfume (branded one, Arabic one..)

- How to coordinate with the company administration to know about the promotion period and items, following sales comparison reports to know about the rhythm of sales if it is in increase or not, following short and excess items reports to know about items are moving or not,aging reports to know about slow and good moving items and to know about market and customer expectations.

-How to coordinate with security team(all staff present ..)and maintenance team

(electrical problems) to be sure that we don’t have any kind of problem can happen to the shop.

-How to coordinate with local suppliers or coordinate with purchasers to inform about items slow moving and fast moving items to avoid shortage items and items not coming aging

-How to manage staffs about duties, about cleaning and arranging the display also by teaching them the good behavior and handling customers and convincing him about our items to push the sales and achieving sales target

-how to follow up the store that all new coming items must be on display

- How to follow back stores which must be good arranged

-How to analyze daily sales and try to solve problems of items not good moving by promotions or flash sales, and to know about market and customer expectations.

-How to loyalty customers by adding him mobile number to our WhatsApp group to inform him about our offers and promotions

- How to manage customer service by solving issues with customer, when they have to complain, or to exchange or to return items or cash back, good behavior, smiling convincing customer about our services with following company instructions 2017-2018 A sales man in a store of clothes “LUFIAN” Tunis

-How to receive customers and how to behavior with him by keeping smile, giving advices and convincing him about our items

2016-2017 A manager in a store of shoes“SCARPA”Kef

-How to manage staff

-How to request good or fast moving items

-How to increase sales ( promotions, flash sales)

2014-2015 Vendor and trade within “CAFE ITALIA”Nabeul 2013-2014 Auto Entrepreneur and AmbulandMerchant has attached to COMMERCE AND INDUSTRY LYON France

-How to make procedure for documents to get my Owen company

-How to analyze markets and the customer requests and expectations

-How to increase my sales by providing items fast moving and keeping the good range price

2012-2013 Seller within EXCEL SPORT LYON France

-How to receive customers by smiling, giving advices and convincing him about our items

2011-2012 Picker control within “DHL” and “Schenkerjoyau” France

-How to receive items and checking invoices by barcodes and descriptions,how to divide quantities as per the order of our customers

-How to get an idea about logistics

2010-2011 Manager in coffee shop“CAFE LA MARSA” Hammamet Tunisia

-How to manage staff

-How to negotiate suppliers about prices

-How to make menu with taking into the cost of each items 2009-2010 Cashier in coffee shop “CAFÉ LA MARSA” Hammamet tunisia

-How to make bill and insure that no balance can happen for the daily sales Languages;

English Read, Written, Spoken

French Read, written, Spoken

Arabic Read, Written, Spoken

Area of interest

; SPORT FOOTBALL

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