Hendricks Regional Customer Service

LORI GULICK

**** ******* ******

Plainfield, IN *6168

Telephone 317-***-****

Email: ************@*****.***

PROFILE

Enthusiastic, self-starter experienced in areas such as project management, customer service, purchasing and payroll. Excellent performance record reflecting successive advancement to positions of increased responsibilities. Demonstrated strengths in prioritizing, organizing and handling multiple tasks efficiently and accurately. Very conscientious, reliable and hard working. Able to work effectively as a group leader or independently. Familiar with Windows, Microsoft Word, Excel, PowerPoint. Outlook, Access and Kronos Timekeeper.

WORK EXPERIENCE:

MHS (Managed Health Services) 2017-2020

Customer Service Representative

Received 40 to 60 calls and emails each day from Indiana Medicaid members to help find primary providers get pharmacy prescriptions filled help with transportation needs and assist members on registering on state and mhs websites.

CAREGIVER 2015-2016

Assisted individual with daily activities. Transported individual to doctor appointments and therapy each week.

DJO 2006-2015

Customer Service Key Account Coordinator

Received 80 key account customer calls each day and processed orders for various medical braces and devices for key accounts. Also resolved all issues concerning probleMHS with orders and defective products.

PEP BOYS 2000-2005

Payroll Clerk

Monitored and processed payroll for 150 employees utilizing Kronos Timekeeper. Assisted Distribution Center Manager with hiring by setting up interviews, administering tests, and processing offer letters and paperwork for new employees from a Hiring Management System. Orientated new employees on company policies, procedures and benefits. Monitored attendance of employees and initiated disciplinary counseling's for attendance.

PERSONIX 1997-1999

Project Management Analyst

Managed overall project of establishing atm/debt card program for financial institutions. Responsibilities included designing and purchasing atm/debit cards, programming, testing atm/debit cards and overseeing production of cards. Handled 80 or more projects each month.

Client Support Specialist

Managed existing card prograMHS for retail chains and financial institutions. Responsible for ordering cards, changes in programming and resolving probleMHS. Handled 30 or more calls each day.

EDUCATION:

BALL STATE UNIVERSITY-Muncie, Indiana

B.S. in Management and Office Administration

Lean Six Sigma Green Belt February 2016

HENDRICKS REGIONAL HEALTH-Danville, Indiana

Certificate of Achievement for Medical Terminology Course

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