Preservation Specialist Loan Processor
Resume:
Steve Coe
Mortgage Loan Professional- ** years in Mortgage industry
Gastonia, NC 28056
************@*****.***
Experienced Mortgage Loan Professional with a demonstrated work history in the financial/mortgage services industry. Skilled in Loan Audit Servicing, main in focus in Loan Processing and Underwriting compliance. A mortgage loan processor with strong experience in Conventional, FHA, VA and USDA loans, SC State Housing Bond Assistance loans, New Construction loans, 1031 Exchanges, FHA 203K loans, Jumbo loans. Working knowledge of FannieMae/FreddieMac DU Underwriting, Post- close Auditing/Compliance knowledge, Wholesale Broker Non-QM/Non-Delgated secondary market loans. Additional, 2 years Mortgage Servicing experience, with concentration in Tax Escrow as well as MSR Strategy and Implementation. Additional mortgage-specific skills duties delegated by management include: Credit Report Analysis, Home Preservation/Loss Mitigation Processing and Appraisal Underwriting/Review and Rebuttal Submission. Mortgage-Specific Systems experience include: Encompass 360, Octane, Black Knight, MSP, Corelogic Credco, TheWorkNumber.com, Trueworks.com, InVerify.com, FHA CONNECTION, VA Portal, GUS systems, SC State Housing Board portal, LexusNexis.com, PACER, ORIJIN, TSAHC, TDSHA, DPA/BOND. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Divisional Loan Processing Team Lead
First Option Mortgage - Gastonia, NC
June 2021 to Present
Under the direction of the assigned supervisor/manager, I assisted several Mortgage Processors with daily activities, inquiries and challenges. Served as the incumbent resource to both bank lending associates and mortgage processors during the mortgage loan process. Provided leadership in the department as designated by the supervisor/manager.
Responsible for carrying a full pipeline of 25-30 loans as well as conduct everyday management duties to all mortgage processors. Assisted with borrower escalations and issues centered on loan closings. Maintained communication with Underwriting teams to clear loan conditions on all mortgage processor loans. Provided daily and weekly team goals to help reach mortgage closing and funding goals. Corporate Senior Loan Processor
Panorama Mortgage Group LLC d/b/a Alterra Home Loans - Charlotte, NC November 2020 to June 2021
As a Corporate Senior Loan Processor, my responsibilities included taking ownership of residential mortgage loan files after Origination and working them to fulfill the requirements for loan approval and to advance them to Closing. My duties to move each loan through processing included: obtaining, reviewing, and assembling documentation, along with preparing and submitting files. I work very closely with Customers, Loan Officers, and both internal and external partners providing a high level of service in a professional manner.
Senior Loan Processor (remote)
Prosperity Home Mortgage, LLC - Charlotte, NC
January 2020 to November 2020
Encompass system experience, full New Purchase and Refinance loan processing. Loan Program types include FHA, VA, USDA, Conventional, 2nd Lien Down-Payment Assistance (DPA) & Bond loans for first- time homebuyers for State of South Carolina. Worked a pipeline of close to 45-55 refinance and Purchase loans. Collaborate and communicated closely with all Sales, Loan Officer Assistants, RESPA, Underwriting, Closing and Post-Closing departments within Operations retail to Closing and fund all loans as smooth as possible. Worked closely with Loan Processing Managers, Underwriting managers, Sales managers and Closing managers for efficient loan closing and post-closing audits. Also, worked closely with all Borrowers to communicate all loan conditions and Underwriting reviews in helping reach a quick and efficient loan closing.
Government Loan Coordinator/Gov Loans Team Coordinator RoundPoint Mortgage Servicing Corporation - Charlotte, NC September 2018 to January 2020
Worked through Encompass Loan system (Ellie Mae) to assess loan applications. Worked closely with a team of 10-12 Loan Processors with loan approval requirements for, specifically Gov-backed loans to ensure timely loan closing. Examined property appraisals for each borrower thoroughly to ensure all property repairs, if needed, are completed. Assessed credit standings of applicants to ensure ability to repay standards. Assisted to resolve escalated situations with borrowers on more difficult loans. Managed processor pipelines by loan-leveling. Consistently targeted SLA times within my own processing team and with other processing teams to reach our monthly goals. Composed daily/monthly matrices to senior management and worked on strategies to improve process flows. Senior Mortgage Loan Processor/VA Purchase Team Lead Home Point Financial Company - Charlotte, NC
March 2016 to August 2018
Managed a Processing team of 5 loan processors with a primary goal to process and close all VA Purchase loans. Tasked daily with reviewing all initial loan approval documents and worked with processors/ borrowers to gather documentation to issue a conditional approval with Underwriting.Collected all required documentation for loan packaging and worked within each platform's systems to properly process each loan type consisting of VA purchase, VA new construction, and VA IRRRL loans. Worked diligently to satisfy all post-closing conditions received by Underwriting. Ensured approval falls within established lending/ECOA guidelines. Strives to ensure adequate and timely INFORMATION communication throughout the loan process to ensure the best customer experience. Senior Mortgage Loan Processor- Work Director
Cardinal Financial - Charlotte, NC
August 2015 to March 2016
Responsible for management of 2 teams of Loan Processors and ensured superior customer service to both internal and external customers. Responsible for maintaining loan quality standards on every loan file and SLA expectation. Made sure both company policies and procedure updates as well as industry trends/regulatory changes were communicated to team members. Held weekly meetings with team members on direct reports and obtained feedback on theorical changes regarding current issues/ concerns in the department. Composed templates and implemented processes/procedures as it related to the business need. Assisted in identifying process improvement opportunities, working with various stakeholders and departments to collaborate solutions and owned final implementation of changes. Trained loan teams on loan processing knowledge, company policies and industry requirements. Coached interactions with borrowers, team members and production members. Wells Fargo Home Equity Specialist/Subject Matter Expert and Trainer Wells Fargo Home Mortgage - Charlotte, NC
December 2013 to August 2015
• Processing and closing conforming and non-conforming home equity loans and lines of credit, including data analysis and their validation. Able to handle confidential materials in a professional and highly ethical manner. Demonstrated ability to perform tasks with limited supervision with efficiency. Tasked to maintain time management and organizational skills to effectively prioritize multiple objectives and achieve monthly funding goals. Portrayed professional attributes while having the ability to prioritize work independently. Provided guidance/training to other team members to help achieve team and individual production goals. Acted as a trust liaison between lenders and legal departments. Home Preservation Specialist- Team Manager
Wells Fargo Home Mortgage - Charlotte, NC
September 2013 to December 2013
• Assisted Loan Administration Manager with Processing Team with maintaining Federal regulations, support team members in obtaining daily and month objectives and improving overall team performance. Coached and assisted Processing team members with timely execution of checklists phases, file management and overall performance. Provided work direction and training to other loan servicing team members. Researched and complied data for management reports and ensured timely dissipation. Responsible for ordering loan disbursements and payoffs. Assisted in monitoring loan draw requests and facilitating the requests through 3 phases of the settlement process. Provided rate quotes and provided loan reconciliations. Responsible for complex payment processing, ground rents, cash managed loans and complex tax transactions.
Loan Document Specialist Pipeline Manager/Work Director Wells Fargo Home Mortgage - Charlotte, NC
October 2012 to September 2013
• Facilitated refinance mortgages through each step of the refinance process; gathered appropriate documentation, administering help with many underwriting situations and assisting each loan through closing and funding process. Actively addressed, resolved and responded to all customer needs and concerns as it related to refinancing to ensure the best customer experience. Worked alongside Loan Administration Manager with Processing Team to maintain regulation, support team members in obtaining daily and monthly objectives and improve overall team performance. Partnered closely with 3rd party and exterior vendors to gather all required loan closing documentation. Responsible for examining. Credit reports and analyze them for discrepancies and accuracy according to Underwriting guidelines. Flood Team Specialist/Loan Document Analyst
Wells Fargo Home Mortgage - Charlotte, NC
February 2012 to October 2012
Assisted with loan documents for Wells Fargo HARP 3-Step Refinance Initiative; ensuring loan document signings and notaries gathered in a timely basis. Primarily managed numerous loans that required acquiring specific Flood/Hazard & Wind insurances. Assisted Loan Officers with refinance closings and compliance issues before loan funding and closing dates Responsibilities included: Flood Duplications, Flood Loan audits, Flood and Hazard
Insurance verifications, Mulit-Building exceptions and Pipeline Management. Acquired Training related to Fulfillment/Post Closing mortgage refinances to better expedite loan closings and guaranteed Borrower satisfaction with their newly acquired loans
Loan Document Analyst/AR2 Processor
Wells Fargo Home Mortgage - Charlotte, NC
December 2009 to February 2012
• Partnered with both English and Spanish applicants to collect required documentation and answered questions related to the loan process. Explained regulations of the Fannie Mae and Freddie Mac HARP program to borrowers (spousal execution state laws, homestead laws, notary verifications, power of attorney and quit claim deed (QCD) executions). Received loan documents before final review process. Processed exceptions and corrections on all loan documents. Reviewed Flood Determinations and policies to ensure proper coverage on each loan. Reviewed undersigning and over signing of state specification examining for completion per HARP program guidelines. Assured timely execution of loan documents Education
Associate in Business Administration
Utah Valley University - Orem, UT
2006 to 2009
Diploma in Education
Forestview High School - Gastonia, NC
1999 to 2003
Skills
• Encompass (8 years)
• Conventional Mortgage Loan (10+ years)
• FHA Loans (10+ years)
• VA Loans (10+ years)
• USDA Loans (7 years)
• Underwriting (4 years)
• Time management (10+ years)
• Account Management (10+ years)
• Analysis skills
• Auditing
• Escrow
• Loan Origination
• Credit Analysis
• Salesforce
• Leadership
• Banking
• Cash flow analysis
• Documentation review
• Bilingual
• Communication skills
• Loan processing
• SharePoint
• Organizational skills
Links
http://www.linkedin.com/in/steve-holland-coe-99852880 Additional Information
Microsoft Office (10+ years), Google Docs (8 years), Gmail (6 years)
Contact this candidate