Project Manger, Process Engineer

William Bruce Walker, MBA/MsEng

Mansfield, GA ***55

Mobile/ email: 478-***-****/ **.********@*****.***

https://www.linkedin.com/in/wm-bruce-walker-mba-mseng

SUMMARY:

Professional with the experience to influence change.

A methodical leader with progressive experience in refining business, manufacturing, and engineering practices. Adept in communication of goals and aims to global facilities, seamlessly translating compliance standards. Proven capability to comprehensively put in place business initiatives, from design, process improvement, auditing to developing testing methodologies and engaging stakeholders. Extensively trained in Six Sigma Master Black Belt, Lean and 5S business practices along with training teams to implement these management tools.

PROFESSIONAL DEVELOPMENT:

Master Black Belt Six Sigma

Supply Chain Management

ASQ Certified Quality Engineer/Auditor

Business Process – Continual Improvement

Change Management

Certified SCRUM Product Owner (CSPO)

Lean Business Management

Cross-functional Team Leadership

OKRs Objective and Key Results

PMI-PMP trained Project Manager

TECHNICAL SKILLS

MS Office Pro (PowerPoint, Excel, MS Project, Word, SharePoint, Office 365, Teams), Smartsheet project management software, Asana project management software, Salesforce CRM, Minitab, SAP (ERP/MRP), Calibration Software (Blue Mountain, HP Calibration and GageTrak), OEM Aviation Portal (Sikorsky, Spirit Aero), Accounting (MS Money, Peachtree Accounting)

PROFESSIONAL WORK EXPERIENCE:

IDS, LLC MANSFIELD GA (US) April 2018 – Present

Client Business Project Management

Founder- Consulting services in project management and continuous improvement

Developing Information and consulting strategies in the areas of:

Aerospace:

Consulted on changes and acceptance criteria to production manufacturing technologies and testing to meet compliance requirements.

Parts Manufacturing Authority PMA materials, approval process, and suppliers.

APQP and PPAP to meet Inspection requirement for FAA

oInjection molded parts

oRaw Steel and Sheetmetal Parts

Furniture industry

Working with cost analysts to pick the most cost-effective product for funding potential.

Adhesives (application and suitability),

Nylon for use in furniture.

Laminates (wood, HPL and LPL)

Architectural:

Consulting engineering for a proposed project bid.

Internal and external cladding for schools, hospital, and new construction (market requirements and suitability testing)

CRM:

New market development in customer cost analysis, bids, and proposals along with corrective actions for product compliance.

Data management (Salesforce and CAPA)

Manufacturing:

Consulting engineering and project management for clients either looking for funding of product expansion or increasing productivity. Client generally sees an increase in throughput more than 40% translating to 100M plus.

High-speed production, medical (invasive and non-invasive), machining of aerospace parts and chemical production/storage.

Plastics (injection and blow molding), Metals (Steel, Sheetmetal, Copper, and Aluminum) testing, inspection.

Process improvement in areas of Lean Six Sigma Master Black Belt Projects, Project Management, Product Management and Operations improvement management.

Lean Manufacturing Projects (Project Management)

Supplier Qualification (US/EMEA/LATAM)

cGMP Good Manufacturing Practice.

Medical:

Continuum Fiscal-Working with a client to improve his marketing strategy and presence as a social media influencer using Canva and Panoly apps.

Airbnb Seattle, WA (remote contract through TalentBurst) September 2021 – December 2021

Business Process Improvement Manager

Project Management/Product Owner

Design and changed business processes to operationalize claims policies. Reduced 46% mis-escalation reduced to 8%.

Lead continuous improvement pilots and projects that focused on improving operational efficiency, process quality, and result in an outstanding customer experience for our claims service.

Lead the analysis and next process design for high priority changes to enable an easy, transparent, and fair resolution for all claims.

STEELCASE INC. (PolyVision Ceramic Steel Division), Johns Creek, GA, Ocmulgee OK, Genk BE, Hong Kong, CH January 2015– January 2018

Global Quality Management (5 direct Manager reports, 12 indirect)

Oversaw global developments to streamline quality, refine operations, and improve customer service processes. Translated customer specifications into actual process control specifications (QFD). Conveyed ISO procedures within the company’s policy manual for global distribution. Created and defined standard work processes. Coordinated internal audits spanning quality, safety, health, and environmental departments.

Designed and enforced quality, safety, and environmental policies, paralleling corporate values using ISO compliance standards while incorporating Lean manufacturing and 5S.

Initiated corrective action process when product, systems or processes were found to be in error.

Delegated tasks based on strengths to subordinates in quality, engineering, and supply chain (supplier quality), to keep product and service quality.

Provided training in Lean/Six Sigma and Lean for 30 international employees.

Wrote and discussed employee performance reviews, disciplinary action was taken when proper.

Specialized Projects Managed

Established metrics to report on customer satisfaction, productivity, and product quality.

Utilized cross functional team to address customer concerns reduced complaints by 84% within one year by improving responsiveness to customer issues, up from 65% to 100% in customer response of graded categories.

Minimized claims as a percent of revenue from 0.47% to 0.35% which decreased customer complaints in dollars by $500K for the year, a steady decrease over three years, by using the system more effectively, answering issues on time, and having empathy for customer issues.

Revamped the business management system by reducing and streamlined the number of processes:

oAchieved 100% global registration of Quality Environmental Health and Safety management systems in 3 international facilities while transitioning to the new ISO standards.

oThe cost of the system was reduced by 33% initially, with a 1-year ROI of 55%, ensuring the company would support its’ global position in architectural projects.

Product Owner of Steel Tax work around- Finding new global sheet metal suppliers and qualification because of the high tariffs.

NEWELL Brands Sandy Springs, GA; Agua Prieta, MX (Matrix Direct contract) June 2014 – January 2015

Senior Manager, Global Supplier Quality (6 team member reports)

Managed cross function teams in the areas of internal quality, regulatory, safety, social compliance, and lean/production initiatives. Collaborated with and managed/checked supply chain operations. Optimized staff productivity and ensured achievement of goals concerning control systems, production volumes, schedules, delivery, and costs. Built operational excellence teams with responsibilities for PFMEA, Control Plan, and PPAP. Instrumental in maximizing productivity by deciding project priorities. Ensured that preventive maintenance was performed on equipment.

Specific projects managed:

Implemented quality engineering centric resolves concerning a broad range of tools, products, raw materials, completing multiple new product development projects and supplier qualifications.

Production cost reduced by $50M+ by qualifying ten new suppliers along with five new multi-branded product development projects.

Achieved moving, set-up and 100% commissioning of 500+ injection molding tools and fixtures valued at 10M in 33% less time and 20% under budget including replacement and upgrade of obsolete tooling/fixtures.

Procured raw material for this move to meet production schedules.

WENCOR GROUP, Peachtree City, GA; Harwood Heights, IL. March 2012 – June 2014

Quality Assurance Manager for PMA Products / Continual Operational Safety Program (FAA) (5 direct reports)

Applied ability to drive continuous improvements in manufacturing processes. Experience with PMA (Parts Manufacture Application), CFR 145 Repair Station, FAA/EASA, AS9100 and ISO 9001:2008. Performed analysis of engineering specifications and product fabrication drawings. Advised on methods to positively affect cost and quality. Managed internal and external QMS audits and supervised all quality inspection activities. Initiating corrective action process when issues were found. Instructed and trained staff and suppliers on control planning, statistical analysis, and FMEA methodologies.

Reviewed and approved of new design and revisions as a member of the department’s design review board, ensuring authorization of these designs and subsequent quality plans approved by the FAA DAR.

Work cross functionally with design engineering, finance, supply chain, customer service, operations, and inspection, auditing all areas of industrial manufacturing.

Wrote and discussed employee performance reviews, disciplinary action was taken when proper.

Procured material for distribution to meet production schedules.

Supplier Program Management (Variation Reduction Project):

Liaised with Wencor manufacturers, conducting on-site visits to 120 facilities, auditing supplier processes, manufacturing processes, and quality systems, (Supplier Qualification for Injection Molding die approval and parts/Stamped metal/Sheet metal parts) Precision Bearing Manufacturers. Reducing the 500K per year and time 60 hours per week lost in returning defective materials.

ADDITIONAL RELATED EXPERIENCE:

US DEPT. OF THE INTERIOR NATIONAL PARK SERVICE, Macon, GA October 2000- March 2012

Equipment Operator / Purchasing Agent (4 direct reports)

Purchasing agent for construction and re-construction projects for historical site in National Park

Ensured that preventive maintenance was performed on equipment.

QUALITY MANAGEMENT SYSTEMS INC., Perry, GA

Chief Operating Officer / General Manager (8 contract engineer reports)

Managed engineering projects for over 50 companies.

Coached executives in team building, process improvement, and TQM with a 98% success rate first time pass registration.

Lead and managed audit team in over 450 Registration Audits for 23 different SIC categories.

Raytheon Engineers and Constructors, Winston-Salem, NC

Manager, Southeast Coast

3 years in project management working with multinational companies. (Aerospace, Chemical, Engineering, Construction and Manufacturing)

Performed audits for process improvement and supplier/ supply chain qualification.

York Central Environmental Systems, In 1980-1993

13 years with increasing responsibility in (Engineering (Design/Controls/Quality)

Major role in preparing the company for the registration process for compliance to IS0 9001/9002.

US Army/Reserves- CONUS

Captain 0-3E INFANTRY (150 troops)

Platoon leader Infantry- Infantry Company level. Lead 4 combat trained squads (one scout, three tow light anti-tank) in preparation of deployment.

Executive officer infantry – Infantry Company Level. Supervised motor pool and weapons systems in addition to supplying logistical support for spare parts to repair vehicles, weapons systems, and generators from 5kw to 60kw. Ensured that preventive maintenance was performed on equipment to meet readiness.

Finance and Accounting Officer- Brigade Level managed and supported (4 Chief Warrant Officers auditing military installations, operations, and logistics)

Logistics Officer – Brigade Level supporting 5 Companies and HQ Staff with durable and non-durable materials and spare parts for vehicles, weapons systems, and generators.

EDUCATION:

Master of Business Administration (MBA), Business Management

University of Canterbury, Canterbury, Kent, UK

Master of Science (MScEng), Engineering

University of Canterbury, Canterbury, Kent, UK

Bachelor of Business Administration (BBA)

Oklahoma State University, OKC, OK

AFFILIATIONS:

Senior Member of American Society for Quality

Member US Army Officer Candidate School Alumni

AWARDS:

Noncommissioned officer of the year (Army)

Army Commendation Medal (2 awards)

Good conduct medal

Outstanding officer, promote ahead of peers

The employee of the quarter award

National Defense Medal

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