Finance Officer Store Manager
Resume:
HELLEN WANJIRU MWIHIA
CAREER GOAL: To join an organization that gives me an opportunity to showcase my skills and also helps me gain practical exposure to the business sector.
************@*****.***
Dubai, UAE
NATIONALITY : KENYAN
Date of Birth: 14-06-1988
EDUCATION
DIPLOMA IN BUISNESS MANAGEMENT,
Mount Kenya University 2016
CERTIFICATE IN BUISNESS MANAGEMENT,
Kenya Cedat Institute of Management 2007
CERTIFICATE IN COMPUTER APPLICATION,
Kenya Matrix Training Institute 2007
MODULES: MS Dos, MS Office (Word, Excel, Access), MS Windows Desktop & Publishing Packages, web design.
WORK EXPERIENCE
Store Manager
Stradivarius - Dubai Holding Group
May 8, 2019 – June 25, 2020
Duties:
Tasked with planning, monitoring and maximizing retail budget, product inventory, and sales.
Reviews store budget and cost statement with Finance Officer and uses it as reference for marketing and promotional activities, staff scheduling, identifying sales targets and inventory management.
Works closely with Human Resources in recruiting, selecting and training new personnel.
Collaborates with Tech Heaven’s in-house marketing team in developing a combination of traditional marketing and digital marketing campaigns.
Maintaining statistical and financial records.
Schedules weekly meetings with assistant store managers, supervisors to identify problem areas, ways to improve services and address persistent customer issues.
Preparing promotional materials and displays.
M I R I A D E
Store Manager
MIRIADE - Dubai Festival City Mall, Dubai-UAE JUNE 2017 – May 2019
Duties:
Settle conflicts in the shop such as scheduling errors or customer’s complaints.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Maintaining the physical appearance of the store and ensuring quality product presentation.
Promotes sales by demonstrating merchandise and products to customers.
Helps customers by providing information, answering questions, obtaining merchandise requested; completing payment transaction.
Prepare reports by collating, analyzing and summarizing information gathered from the team
Maintains quality service by establishing and enforcing organization standards.
Contribute to team effort by accomplishing related results as needed.
Ensure that display columns are fully stocked with sale items.
Processing returns and refunds as required in line with company procedures.
Occasionally being responsible in coordinating all store outlet security including being its key custodian.
Store Manager Landmark International
(Reiss London) Marina Mall -Abu Dhabi June 2012 – Jan 2016
Duties:
Greet customers, find out their needs.
Recommend, select and help locate the right clothes and shoes suited for the customer.
Maximizing store revenue by suggesting upgrades, and add-ons to customers.
Processing returns and refunds as required in line with company procedures.
Ensuring that all areas are clean and adhere to the company’s clear floor policy and health and safety requirements.
Making sure that any item which is removed from a display column is replaced immediately after a sale.
Handling customer complaints in a calm manner.
Maximising profitability and setting/meeting sales targets, including motivating staff to do so.
Maintaining statistical and financial records.
Sales Advisor
Royal Sporting House
(Ted Baker London) Marina Mall -Abu Dhabi Nov 2009 – May 2012
Duties:
Work with customers with the most cheerful and pleasant disposition.
Communicate and assist customers in any possible as the customer may require.
Deal with customer’s complaints professionally and with restraint.
Close as many deals and transaction as possible.
Keeping and recording all the inventory items on up to date basis.
Making customers satisfaction a priority
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