Stephanie “Leanne” Dickens

**** ******, *** ******, ***** 76904 325-***-**** E-mail: adrfm4@r.postjobfree.com PROFESSIONAL SUMMARY

Highly organized and detail-oriented with 16 plus years of Management experience. In-depth knowledge of business operations at all levels. Proficient in staffing, training and development, budgeting and program management. PERSONAL SKILLS

Creative problem solver

Multi-tasking

Strong client relations

Self-motivated

Organized

Team Management Skills

Excellent planner/coordinator

Commitment to quality/service

Efficient

OFFICE/EQUIPMENT SKILLS

Proficient knowledge in Microsoft Word, Excel, PowerPoint, and Internet. Other basic office skills multi-line phones, scanning, faxing, copier, 10-key, and projectors. Knowledge with sound system equipment includes set up and run speakers, soundboard/ mixer, and microphones.

EDUCATION

Bachelor of Science: Psychology, May 2003

Angelo State University – San Angelo, TX

Coursework includes Psychology, and Sociology.

WORK EXPERIENCE

06/2018 to Current

SHANNON

HOSPITAL/CLINIC

Insurance Billing Assistant

(Full Time 40 hrs)

Review/process denied Medicare and Medicare Advantage claims.

Correct any claims with CPT, Diagnosis, or Modifier on line in Medicare program and/or billing program.

Send First and Second Level Appeals for denied claims.

Review patient records to determine if appeal is needed.

Organized daily Selections for appeals.

Coordinate daily with employees, nurses, coders, and mailroom to go over pending cases/claims.

Anticipate and prepare required materials for meetings.

Correspondence, staff development training, programs and meetings.

Revise plans as needed to meet goals and requirements. 206 North Main St.

San Angelo, TX

Observe all laws, regulations and other applicable obligations, per HIPPA standards.

Analyze and assesse proposed system changes and determined impact to users.

Maintain current and accurate confidential records.

Develop and maintain daily, weekly, and monthly reports and audits.

Contact providers for records.

Insure appeals are received/processed in a timely manner.

Educate providers on appeal rights and deadlines.

CPT/HCPCs/ICD-9/ICD-10 coding experience.

Strong Organizational Skills.

Team Management Skills.

Stephanie “Leanne” Dickens

6014 Brazos, San Angelo, Texas 76904 325-***-**** E-mail: adrfm4@r.postjobfree.com 2763 Southwest Blvd.

San Angelo, TX

12/2007 to 08/2016

PSYCHSPRING

(Aka: Angelo Psychological)

3115 South Loop 306

San Angelo, TX

Regional Office Manager

(Full Time 40 hrs)

Manage San Angelo Office with any day-to-day

development issues.

Streamlined workflow to help start up new company.

Coordinate daily with 25 employees from West Texas Area, 25 facilities, and 1,000 plus patients.

Correspondence, staff development training, programs and meetings.

Anticipated and prepared required materials for meetings.

Revised plans as needed to meet changing goals and requirements.

Contributed to economic success by participating in the budgeting process.

Represented the company at conferences and

Seminars.

Observed all laws, regulations and other applicable obligations. HIPPA standards.

HR training, coaching, mentoring, and staff retention.

Analyzed and assessed proposed system changes and determined impact to users.

Schedule patient appointments.

Maintain current and accurate confidential patient records.

Developed and maintained daily/weekly/monthly reports and audits.

Accounts receivable, charting, and filing.

Insurance verification i.e. Medicare, Medicaid, and Third Party Insurance.

File, Bill 1500 Claim Form/online, and collect insurance; i.e. Medicare, Medicaid, and Third Party Insurance.

Patient medical coder, Inpatient medical coder (hospital, facility, etc.).

CPT/HCPCs/ICD-9/ICD 10 coding experience.

Strong Organizational Skills.

Team Management Skills.

11/2003 to 12/2007 SENIOR CONNECTIONS

3115 South Loop 306

San Angelo, TX

Regional Office Manager

(Part time 30 hrs)

Manage San Angelo Office with any day-to-day

development issues.

Liaison between San Angelo Ofc.(Angelo Psychological) and Houston Corporate Ofc.(Senior Connections)

Correspondence, staff development training, programs and meetings.

Anticipated and prepared required materials for meetings.

Revised plans as needed to meet changing goals and requirements.

Observed all laws, regulations and other applicable obligations. HIPPA standards.

Maintain current and accurate confidential patient records.

Developed and maintained daily/weekly/monthly reports and audits.

Accounts receivable, charting, and filing.

Insurance verification;i.e.Medicare, Medicaid, and Third Party Insurance.

Patient medical coder, Inpatient medical coder (hospital, facility, etc.).

CPT/HCPCs/ICD-9 experience.

Strong Organizational Skills.

Team Management Skills.

PERFORMANT

04/2017 to 02/2018

Healthcare Customer Service Specialist II

(Full Time 40 hrs)

Reviewed audits for National Government Contract, Medicare, Durable Medical Equipment (DME), Home

Health, and Inpatient claims.

Reviewed audit cases/claims for Commercial Insurance.

Organized Monthly Selections for Commercial Audits.

Coordinate daily with employees, nurses and mailroom to go over pending cases/claims.

Correspondence, staff development training, programs and meetings.

Anticipated and prepared required materials for meetings.

Work with Commercial Client on a weekly basis.

Revised plans as needed to meet goals and requirements

Observed all laws, regulations and other applicable obligations, per HIPPA standards.

Analyzed and assessed proposed system changes and determined impact to users.

Maintain current and accurate confidential records.

Developed and maintained daily, weekly, and monthly reports and audits.

Contact 5,000 plus providers for records.

Insure medical records are received in a timely manner.

Educate providers on appeal rights and deadlines.

CPT/HCPCs/ICD-9/ICD 10 coding experience.

Strong Organizational Skills.

Team Management Skills.

Stephanie “Leanne” Dickens

6014 Brazos, San Angelo, Texas 76904 325-***-**** E-mail: adrfm4@r.postjobfree.com 05/2000 to 12/2007

ANGELO PSYCHOLOGICAL

(Aka: PsychSpring)

3115 South Loop 306

San Angelo, TX

Office Manager

(Part time 20 hrs)

Manage San Angelo Office with any day-to-day

development issues.

Correspondence, staff development training, programs and meetings.

Anticipated and prepared required materials for meetings.

Revised plans as needed to meet changing goals and requirements.

Contributed to economic success by participating in the budgeting process.

Observed all laws, regulations and other applicable obligations. HIPPA standards.

HR training, coaching, mentoring, and staff retention.

Represented the company at conference/Seminars

Accounts receivable, charting, and filing.

Insurance verification i.e. Medicare, Medicaid, and Third Party Ins.

File, Bill 1500 Claim forms/online, and collect insurance; i.e. Medicare, Medicaid, and Third Party Insurance.

Patient medical coder, Inpatient medical coder (hospital, facility, etc.).

CPT/HCPCs/ICD-9 coding experience.

Strong Organizational Skills.

Team Management Skills.

AFFILIATIONS/VOLUNTEER

1998 – Current

Member of Epsilon Sigma Alpha a non-profit philanthropic organization. I have held chapter and district offices including president, vice president, treasurer and many appointed offices. On our state office level, I have held many appointed offices including Audio Video Technician and Webmaster for ten plus years, State Convention Chairman three years, and State Board Meeting Chairman for ten years. For the past ten years I have also held the office of Audio/Video Technician on our International Council board. Duties over the years included; Negotiating contracts between our organization and hotels for number of blocked sleep rooms, meeting rooms, audio video equipment needed, and meals. Promote excellent organizational and project coordination skills. Easily adapt to working with diverse demographic groups. Coordinate registration for 100-500 plus members, help with topics and speakers. 2018 – Current

Team Parent Representative for Lake View Men’s Soccer – attend monthly Booster Club Meetings report back to Head Coach. Coordinate parents during the season with fundraisers, donations, and team functions. AWARDS

2016-2017 voted Epsilon Sigma Alpha State's Most Outstanding Member. This award is based on service and aid to the community. Given to one that goes above and beyond to help others, and strives to excel in everyday life. It is a great honor and recognition among our membership.

HOBBIES

In 2008 I started my own business Sassy Shop, a women’s apparel and accessories store. I attend vendor and trade shows along with online sales in my spare time. I enjoy spending time with my family playing or watching sports. Soccer, basketball, football all around sports fan.

REFERENCE

Dr. Lee Morrison McGraw

Gay Lynn Fuentes

Carol Jones

Clay Friend

Position: PsychSpring & Angelo Psychological/Manager/Owner Phone: 325-***-****

Position: Performant/Team Lead-Supervisor

Phone: 325-***-****

Position: Personal Friend 14 plus years

Phone: 325-***-****

Position: Personal Friend 13 plus years

Phone: 325-***-****

Contact this candidate