Customer Representative Service
Resume:
Keenan Kerr Smith
Portfolio
Johannesburg, Gauteng 2093
**************@***********.***
• I am a Qualified Customer Service Representative/Administrator with +/- 10 years experienced in a fast paced environment serving as customer representative/administrative officer. I have proven strong interpersonal and communication skills plus the ability to handle multiple tasks efficiently and accurately. My experienced in other industries though short term has given me the knowledge of dealing with clients well as well as resolving issues efficiently and effectively which has also driven me to exceed sales goals and build long term relationships with customers. I have extensive experience in customer support in high call volume with superior computer skills and telephone etiquette. Work Experience
Branch Manager and Marketing Manager
Kerrs Funeral Directors - Johannesburg, Gauteng
2011 to Present
• Funeral Arranging Officer
• Arranging the details and handle the logistics off funerals. interviewing the customers regarding their requirements for the funerals
• Office Administration
• Managing and maintaining a proper record system of all expenses, purchases of all products and services rendered Managing cashflow and Recording invoices for services, preparation and submission of reports for unemployment insurance
• Burial Fund Agent )
• Managing all paperwork such as submitting papers to the state authorities, assist in helping family members who wish to apply for burial benefits, notifying the social security administration of the death.
• (General Administration)
• Managing applications for the transfer of any pensions, insurance policies, or annuities on behalf of survivors.
• Liasing with families financial service providers
• Capture all burial Fund applications to database system
• Politely updating members and advising to all new products and services available
• Network Marketing and Sales
In conclusion, The Funeral Business is my passion and dealing with the Bereaved is my calling, and although it can get emotional, l manage to keep my composure well and request time out in getting my emotions back in order.
Monitoring Officer
Icasa - Johannesburg, Gauteng
January 2009 to May 2010
- Sandton Gauteng
• To monitor compliance with Elections Coverage Regulations
• Answered an average of 100 or more calls per day by addressing inquiries regarding the election process, solving problems and providing information.
• Compile reports and compliance
• Report non compliance
• Monitor Political and advertisements and party broadcasts and operating the equipment/systems that will be used for monitoring purposes.
• To listen to the content of recordings submitted by the broadcasters and to identify non-compliance if any and report to the Manager.
Assistant Financial Advisor
Liberty Life
June 2006 to March 2007
- Braamfontein
• Assist the Financial Advisor in providing an analysis and guidance to clients to help them with their investment decisions.
• Assist in gathering financial information, analyse it and make recommendations to the clients.
• Meet clients on behalf of the financial Advisor to update them on potential investments and determine whether the clients have been though any life changes.
• Answer all questions from clients regarding changes in benefit plans or consequences of change in their jobs or careers.
• Handled daily heavy flow of paperwork and accounting relating matters.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy.
• Perform Administrative duties to the Financial Advisor by preparing the paperwork for her travel. Call Centre Agent
Bytes Technologies(Vodacom Direct Enquiry) - Johannesburg, Gauteng March 2006 to September 2006
• Assisting clients with queries Telemarketing Capture queries on computer
• Answered an average of 100 calls per day by addressing customers inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientele
• Answered production questions with up to date knowledge of sales and store promotions.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Management wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions.
Education
High School (matric) in Business Management
Chris J Botha Secondary School - Johannesburg, Gauteng February 2005 to Present
Skills
• MULTI LINE PHONE (10+ years)
• CLIENT RELATIONS (10+ years)
• SALES SUPPORT
• PROBLEM SOLVER
• STRATEGIC SALES
• closing sales deals,dedicated,telephonic ethic expert
• Sales and Marketing (10+ years)
• Call Centre Agent (3 years)
• Funeral Undertaker (10+ years)
Languages
• English, Afrikaanse and Zulu - Expert
Additional Information
Skills
• Exceptional communication skills
• Creative problem solver
• Strong client relations
• Strategic sales knowledge
• International sales support
• Multi line phone talent
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