Administrative Assistant Customer Service
Resume:
Vicki Lunsford
Avinger, TX 75630
972-***-**** Home/Mobile
adrfla@r.postjobfree.com
BACKGROUND SUMMARY
Administrative professional with a positive team approach. Proven experience in interfacing with all levels of management, employees, other departments and external vendors. Areas of strength include professionalism, high-level organizational skills, detail oriented, multi-tasking capabilities, telephone etiquette and ability to adapt to change. Involvement in financial functions and resource management while maintaining a high level of confidentiality. PROFESSIONAL EXPERIENCE
LSG Sky Chefs, Las Colinas, Texas
Executive Assistant to RCOO/Office Manager
November 2006 to December 2021
Provide support to Regional COO, expense reports, flight arrangement, calendaring, time management, event coordination, minutes and agenda for the weekly executive team meeting
Provide support to SVP’s as needed
Provide support to Executive Board in Germany as needed
Manage two Executive Assistants
Coordinated upper management offsite meetings with outside venues
Travel with RCOO on an as needed basis
Handled confidential material both local and corporate
Support Corporate Executives as needed
Analyst Employee Programs and Services
January 2005 to November 2006
Responsible for $3 million budget – monitor, analyze and forecast
Manager employee performance database
Help coordinate company employee functions
Update and monitor performance plan system for management for Americas Region
Coordinate department travel and process expense reports for Vice President and Sr. Director
Process all invoices and interface with accounts payable
Responsible for reporting turnover for Americas Region
Cross trained on severance and government reporting procedures Administrative Assistant Global Management and Organization Development, Recruitment and Selection September 2002 to January 2005
Provide support to Global directors and Managers of the Global MOD team
Update and retrieve information from Career Net and E-Project as requested
Coordinate training events (materials, facilities, etc.)
Coordinate and schedule interviews, phone screens and prepare materials and travel for such, some of which are confidential
Prescreen resumes
Update recruitment database - HR Smart
Coordinate drug screens and background checks for new hires
Coordinate training sessions and compile training material
Compile various data as requested
Vicki Lunsford
Page Two
PROFESSIONAL EXPERIENCE
IBM Corporation, Dallas, Texas
Customer Support Representative for the IBM CSO Fulfillment for North America – Software April 2001 – June 2002
End to End order fulfillment process. Processes include order management, inventory and billing.
Work with Sales, Finance, and Business Controls to ensure that transaction processing/handling is done correctly and within published guidelines.
Effective in coordinating internal and external resources. Administrative Assistant for the Director of Software and e-Business 1999 – April 2001
Provided excellent support for principle:
time management, calendaring, presentations, meeting coordination
Also provided support to the Operations Manager and the Enterprise CSR 2nd Line Manager
Helped maintain a department of 158 meeting budget expectations
Special projects
QUAKER STATE CORPORATION, Irving, Texas
Executive Assistant/Department Coordinator for Quaker State’s Customer Account Management Department. April 1997-1999
Report to Vice President of Customer Account Management. Involved in bringing together customer service, accounts receivable, credit and data administration into one team-oriented department.
Provided excellent support for principle:
time management, calendaring, presentations, meeting coordination
Created and maintained files for resource management.
Involved with management in resource issues and concerns for 122 employees.
Maintained and monitored $5.5 million budget.
Scheduled training sessions, travel and meetings.
Coordinated hardware and software needs including phone equipment (orders, installations and training)
Liaison with all other departments within the company.
Facilitated transition/merger with Pennzoil Company. Administrative Assistant for Director of Administrative Services and the Customer Service Manager August 1995-97
Kept attendance records for 55 employees.
Tabulated monthly telephone and order stat reports on Customer Service Reps.
Answered phones, handled department correspondence as needed LOMAS MORTGAGE USA, INC., Dallas, Texas
Administrative Assistant to the Vice President/Controller of Mortgage Company. 1991-1995
Composed and typed correspondence and maintained reporting files/work papers.
Scheduled meetings and departmental activities.
Monthly distribution of company P&L reports.
Monitored expenses for department.
Distributed yearly corporate home office budget.
Responsible for LAN administration including system maintenance, hardware/software ordering, working closely with IT personnel.
DYNACHEM ELECTRONIC MATERIALS, Carrollton, Texas
Regional Secretary for Sales Department.
1988-1991
Performed general secretarial duties including, travel arrangements, salesmen’s schedules, presentation material, contracts (i.e. purchases, surcharges and consignments).
Interfaced with corporate and other regional offices
Tracked sales by salesman vs. budgeted figures, expense reports, set meetings/conferences, time cards and purchase orders.
Negotiated vendor contracts and approved invoices for payment.
Cross-trained in customer service to take orders. Vicki Lunsford
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PROFESSIONAL EXPERIENCE
NCH CORPORATION, Irving, Texas
Secretary for Vice Presidents of International Finance and MIS. 1985-1988
Both offices were located in the Treasury Department. Performed general secretarial duties in addition to word processing and financial statement spreadsheets for the European operations.
Maintained confidential financial/bank files for corporate headquarters.
Handled all travel arrangements both domestic and international and interfaced with all subsidiaries.
Evaluated and recommended word-processing packages to be used company-wide.
First support staff person to have PC within company Secretary to Manager of USA MIS.
1983-1985
Performed general secretarial duties
Trained on new software packages
Supply purchasing
Maintained program library
Answered phones for all programmers.
RESERVE LIFE INSURANCE, Dallas, Texas
Secretary to Agency Director.
1983
Performed general secretarial duties for Director and staff. MICRODATA CORPORATION, Dallas, Texas
Secretary to District Manager and area Manager for service division of computer company owned by McDonnell Douglas 1982
Performed general secretarial duties.
Collected and processed of all expense reports from the district customer service reps.
Maintained all customer files, made travel reservations and set up meetings.
Answered phone for service calls.
GREAT COMMONWEATH INSURANCE COMPANY, Dallas, Texas Administrative Assistant to Vice President of MIS. 1975-1982
Performed general secretarial duties in addition to ordering computer room supplies.
Maintained tape library, edited and balanced accounting runs for various subsidiaries.
Helped out in data entry and report distribution areas.
Coded riders for addition to various insurance policies.
Coded dividend payments on participating policies for semi-annual runs. EDUCATION
Graduate, North Texas Business College, Arlington, TX - Data Entry PROFESSIONAL DEVELOPMENT
Fred Pryor seminars on Prioritizing Duties, Proof-Reading/Written Communication Quaker State sponsored classes in Excel, Word, Power Point and Windows IBM sponsored classes in Customer Service and Teaming
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