End Cashier Customer Service

Location:

Dallas, TX

Posted:

June 17, 2022

Contact this candidate

Resume:

Sarah Young

*** ******** **** *, *******, Texas 76234 817-***-**** • **********@*****.***

~ Department Manager, Team Lead, Operations, Customer Service, Call Center ~

Dedicated, innovative, and results-focused professional with progressive years of experience in driving revenue growth through excellent new business development and account management skills. Possess excellent ability to develop and maintain relationships across all organizational levels through application of superior communication skills coupled with strategic and tactical account planning. Creative thinker who is recognized for high ethical standards and pioneering vision to build highly effective cross-functional teams.

Career Related Skills:

Customer Service and Satisfaction #1

Strategic Business/Department Planning

Setting Goals for myself and team members

Team Oriented

Merchandising

Problem Solving

Communication

Sales, Ordering Product, Schedule writing for dept.

Leadership

Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), FrontPage

Kroger Fort Worth, TX

Professional Experience:

MyEyeDr Fort Worth, TX

PatientCare, Scheduling, Optician, Cust Serv Nov2021 -Current

*Customer Service Representative – Patient Care and support

*Scheduling for customers, customer service

*Optician

One Hour Heating & Air Fort Worth, TX

Customer Service, Call Center Representative June 2021 – Nov 2021

*Customer Service Representative – Calling customers to schedule appointments and jobs

*Dispatch Representative – Calling customers to confirm appointments, assigning jobs to technicians.

*Customer Service – Takes calls from customers, finds out issues they are having, input that information and schedule the booking on the portal

*On call availability off hours

Kroger Fort Worth, TX

Drug/General Merchandise clerk 2000-2010

Drug/General Merchandise Manager 2010 – June 2021

*Appling the best customer service skills and knowledge in providing information on products and services of the store to customers

*Handle overall functions of the General Merchandise Department, including ordering, keeping hole count at or under goal, maintaining Key Retailing standards, breaking down trucks, stocking shelves, building displays, promotional aisle change over, inventory of backroom, organizing back stock. Coaching team members on Kroger standards for general merchandise while teaching them ways to advance within the company and department. I have coached current leads within homeside from clerk’s, to running their own specific department. I have coached them on team work to help other homeside departments as well as other departments within the store. I have also coached former assistant department leaders to be able to run their own drug g/m department and move their career with Kroger further.

Also worked in Produce- (September 2006-November 2006) -3months quality checks of all fruits and veggies as well as breaking down trucks, working product to the floor, organizing product in cooler, ordering trucks

Bakery- (November 2006-April 2007) 6 months baking breads, rolls, and sweet goods for customers, organizing product in freezers

Grocery Dept. (April 2007-June 2007)Including Dairy (November 2005- January 2006) and Frozen (August 2005-November 2005) 6 months- stocking shelves. cleaning and organizing freezer and cooler

File Coordinator (May 2002-May 2003) 1 yr.-making sure all prices in the store are correct, hanging signs and price tags throughout the store, helping customers find things they need. (Pricing/placing of tags only from April 2006-May 2006)

Cashier- (December 31, 2000-May 2000) 6 months greeting every customer and getting them through checkout as quickly as possible.

Drug/General Merchandise clerk for approx. 8 1/2 years.

●AS A DRUG/GM MANAGER I HAVE COACHED AND TRAINED BACKUPS TO BECOME MORE THAN JUST A CLERK, I HAVE HAD ONE MOVE UP TO BE A DRUG/GM MANAGER AT HER OWN STORE AND ANOTHER MOVE UP TO BECOME A STORE MANAGER IN ANOTHER DISTRICT.

Acosta Irving, TXMay 2004-August 2005

Reset Specialist

Resetting sections in stores in order to pull out old discontinued product and putting in new to the market items for the customers.

HELPED CUSTOMERS FIND ITEMS THROUGHOUT THE STORE AND EXPLAINED WHAT NEW ITEM WERE COMING OUT AND HOW THEY MAY COMPARE TO OTHER ITEMS THAT ARE SIMILAR

Diamond Food Store Saginaw, TX June 1999−December 2000

Front End Cashier

Education:

Boswell High School

1999-2002

High School Diploma

Basic Studies

Professional Training: