Customer Service Sales Manager
Resume:
Syed Bokhari
Houston, TX *****
***************@*****.***
I am an enthusiastic, driven professional looking for an opportunity that will allow me to draw on my extensive work experience in sales and management. I have extensive knowledge on the AWS Platform. I am willing to relocate
Work Experience
Sales Manager
TX - Houston, TX
December 2016 to Present
• Maintaining store staff by recruiting, selecting, orienting and training associates
• Successfully manages all operational aspects of a store
• Achieves financial objectives, Hit Quota on a monthly Basis
• Ensuring excellent customer service is provided
• Maintaining inventory management and ensuring store’s merchandise is displayed and priced to the company’s expectations
• Ensures store is clean and attractive
• Makes certain all policies and procedures are followed
• Drive sales and profitability within our stores. Partnering with our associates,
• Maintaining overall operational and merchandising success of our store by coaching and developing our associates into a highly motivated commissioned sales team AWS Solution Architect
AWS - London, OH
January 2013 to December 2016
• Manage the AWS infrastructure and strategic vendor relationships including development firms
• Work with internal teams to create the migration process of legacy systems to the AWS cloud
• Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design
• Work with Security division to design and manage IAM roles for users, vendors and other third party vendors
• Work with several third party vendors in big data and other areas to support our overall cloud initiative
• Working knowledge of programming languages
• Partner with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS
Store Manager
(T-Mobile/Orange) - Stratford, CT
January 2005 to December 2012
• Including the measurement and presentation of all KPI's
• Reducing stock loss and keeping shrinkage toa minimum
• Ensuring the store is delivering above and beyond its goals and
• expectations
• Leading morning staff meetings and presenting sales goal expectations and outcomes •
• Introducing and presenting new and innovative products and services to customers
• Exceeding customer's expectations by offering advice on a number of different services
• Being responsible of merchandising, stock control, cash handling and register operations
• Opening new customer contracts, renewing contracts customer and upgrades
• Meeting and beating personal and daily sales targets, organizing promotions
• Top salesman in my store and region
• Ensuring profits and sales are maximized through delivery of first class customer service
• Meeting operational excellence by implementing and maintaining high retail standards
• Recruiting, developing, and retaining staff as well as carrying out disciplinary and corrective procedures
• Payroll and general administrative responsibilities
• Maintaining high employee morale and motivation to ensure the delivery of outstanding customer service
• Dealing with customer queries and complaints including exchanges and refunds Education
High school diploma
Skills
• Management
• Sales
• Customer Service
• Retail Sales
• Microsoft
Efficient in Word
• Excel
• Power point
• AWS
• SQL
• MySQL
• Solution Architecture
• Microsoft SQL Server
• Identity & Access Management
• S3
• Cloud Computing
• Java
• Linux
• APIs
• Cloud infrastructure (3 years)
• VPN (2 years)
• AWS (3 years)
• Amazon S3 (3 years)
• Amazon Vpc (3 years)
• Network security (2 years)
• Elasticsearch (3 years)
• Load balancing (3 years)
• NoSQL (2 years)
• Amazon SQS (2 years)
• DynamoDB (3 years)
• Amazon EBS (2 years)
• Relational databases (2 years)
• Amazon serverless (3 years)
• DNS
• Shell Scripting
• Amazon ELB (3 years)
• DevOps
• Internet of things (2 years)
• Cloud architecture (3 years)
• Cloud infrastructure (3 years)
• Redshift (2 years)
• IaaS
Contact this candidate