Robert Wood

Buffalo, NY ***** • 716-***-****

adrfj4@r.postjobfree.com • LinkedIn

Account Manager – Inside Sales

**-*****’ accomplishment surpassing sales and customer service objectives, to include six years direct experience in account management and business development. Able to secure loyalty among customer base by demonstrating comprehensive knowledge of products and services, resolving complaints fairly and rapidly, and obtaining the best possible pricing and terms. Growth-focused, with significant contributions to reducing waste, improving process efficiency, increasing market share, and growing revenue. Experience with Salesforce, Athena, Magellan, and Office.

— Areas of Key Emphasis —

•Pipeline Management

•Customer Service

•Account Solicitation

•Relationship Building

•Account Management

•Procurement

•Vendor Negotiation

•Client Retention

•Inbound Sales Calls

Professional Experience

Manufacturers & Trust (M&T) Bank 2020 - Present

Mortgage Loan Officer

Executed the loan origination process by providing FHA, USDA, Fannie Mae, Freddie Mac and VA product information.

Key Accomplishments:

Recommend loan solutions in accordance with M&T lending guidelines and borrower requirements.

Confirm loan submittals meet internal and external eligibility requirements while gaining experience and knowledge of the product portfolio.

Collect and analyze borrower’s financial information to assure that it is in compliance with financial and mortgage guidelines.

Manage a pipeline portfolio of customer relationships, as well as seek out opportunities to gain new business/borrowers.

Proficient with loan origination software systems, including Black Knight and Blend.

Work cross functionally with processors, underwriters, closers, and loan officer assistants to ensure loan files are submitted in a timely efficient manner.

Professional Plastics 2019 – 2020

Inside Sales Representative

Built customer relationships, providing exceptional service and earning loyalty by responding to inquiries on products and negotiating with vendors to obtain the best possible pricing.

Key Accomplishments:

Increased sales revenue by following up on opportunities from field sales teams.

Drove organizational growth by contributing to long-range business strategy development.

Built relationships with customers, and collaborate with logistics team to ensure smooth transaction process from beginning to end.

Implementation of action plans to help grow market share and revenue, by working with logistics and management teams.

Actively manage incoming requests for quotes and bids in a timely manner to provide a great customer service experience.

Ingram Micro 2015 – 2019

Market Development Specialist I/II (2016-2019)

Built and maintained relationships with business partners and end user representatives to drive business and revenue growth for Lenovo data center solutions. Collaborated with sales and marketing staff to develop and execute business development strategies. Maintained sales pipeline and pursued new leads. Cultivated strategic partnerships. Trained and coached new hires. Contributed to process improvement.

Key Accomplishments:

Increased market share through ongoing active communication with partners on programs and products.

Key role in execution of a $15M RFP with a government end user for a business partner.

Consistently met established monthly revenue and profit goals.

Support Representative I (2015-2016)

Managed relationships with Lenovo business partners, negotiating pricing and developing quotes. Maintained ongoing communication and support with Ingram Micro customers to recommend programs, products, and services

Wegmans Food Markets 2009 – 2015

Produce Veg & Fruit Market Team Leader (2013-2015)

Analyzed processes, products, and programs to identify gaps and implement corrective action. Monitored inventory, wrote purchasing orders, and minimized waste. Provided exceptional customer service.

Key Accomplishments:

Consistently met or exceeded customer satisfaction goals by upholding company standards.

Contributed to business growth by ensuring that sales and staffing forecasts aligned with market trends.

Prepared Foods Team Leader (2011-2013)

Established and maintained purchasing goals. Coached employees on best practices for food safety, store safety, and sanitation. Challenged employees to take ownership of orders.

Key Accomplishments:

Reduced waste by maintaining inventory at appropriate levels.

Increased sales by conceptualizing and promoting weekly featured meals.

Service Team Leader (2009-2011)

Oversaw store customer service function, with responsibility for interviewing candidates, coaching employees, and conducting performance reviews. Managed store operations during night shift.

Key Accomplishments:

Identified individual talent and promoted employee development to strengthen teamwork.

Ensured top-notch customer service by resolve customer issues and complaints fairly and quickly.

Previous work experience includes customer service at Wegmans Food Markets and internships in event operations at University of Buffalo and in the athletic department at St. Joe’s Collegiate Institute.

Education and Credentials

Bachelor of Science in Sports Management

Medaille College, Buffalo, NY

Business Administration

Niagara County Community College, Sanborn, NY

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