Case Worker Logistics Specialist

Loyola Avila-Ortegon

**** ******, *** *******, ** 78264 210-***-**** ******.*-*@*******.***

Award-winning professional and former business owner with Federal Security Clearance (Level 4) and a Certified Notary Public with 12+ years of experience in diverse environments. Leverage organizational, analytical, and problem-solving skills to prioritize caseloads. Utilize management, communication, interpersonal, relationship management, and problem-solving skills to thrive in challenging arenas. Bilingual in English/Spanish. Adult & Pediatric First Aid CPR/AED Certification. Professional Experience

MVM, Inc. San Antonio, Texas

ORR Travel Specialist/ORR Logistics Specialist April 2021 - Present

● Manage logistics and accompany minors subject to immigration proceedings on domestic flights and/or transportation to be reunited with their guardians and to provide ground transportation

● Identify the special needs of children and family members and provide compassionate support and translation services for non-English speaking individuals

● Working with victims of immigration or foreign born indoors and individuals in confinement centers

● Review logistics, verify the accuracy of itinerary information, and use problem-solving skills to make last-minute changes to travel arrangements

● Perform an array of administrative duties, update employee rosters, optimize employee schedules, and update/generate reports

State of Texas, Texas Health & Human Services Commission San Antonio, TX Community Case Worker III June 2009 - August 2021

● Analyzed, assessed, evaluated and determined the needs of 400’s individuals in the community and victims of immigration or foreign born indoors, daily and aligned needs with community care services provided by contract agencies

● Provided services to vulnerable individuals as Case Manager, and individuals in confinement centers

● Utilized critical thinking and decision making skills while serving as a member of the leadership team and coached, mentored, and trained new employees to improve on-the-job performance

● Identified the need and improved the record-keeping process while maintaining compliance with state and federal policies/procedures

Additional Experience

City of San Antonio Human Resources Specialist March 2005 – May 2009

● Identified staffing needs, coordinated recruitment activities, administered the pre-employment process, and documented/completed hiring actions in SAP

● Leveraged analytical, organizational, and technical skills to establish payroll records and process promotions, demotions, transfers, suspensions, unpaid leaves, and terminations

● Winner of a Congressional Recognition Award for consistently meeting and exceeding expectations and for providing administrative support to the City of San Antonio

LBJ Children Center Owner March 2001 – June 2006

● Identified the need, launched, and managed a 24-bed shelter to educate, coach, mentor, and provide resources for at-risk children/youth Provided services to vulnerable individuals, and individuals in confinement centers

● Established a safe environment for children/youth and provided classes to educate on topics including child abuse, family violence, and mental stability. Worked with victims of immigration or foreign born indoors

● Devised and implemented guidelines in compliance with Bexar Juvenile Detention Center and the Texas Department of Family and Protective Services

Core Competencies

Leadership, Human Resources Management, Program Management, Customer Service, Interviewing, Payroll, Employee Orientation, Benefits Administration, Research, Translation, Accounts Payable/Receivable, Logistics, Training, Communication Skills, Interpersonal Skills, Relationship Management, Rapport Building, Problem-Solving, Conflict Management, Event Planning, Process Improvements, Administrative Skills, Organizational/Analytical Skills Computer Skills: Microsoft Office (Word/Excel/PowerPoint/Outlook/Teams/Skype), SAP, SharePoint Language Skills: Bilingual in English/Spanish

Education/Certifications

GED (Accounting), Mansfield Business School Food Service Supervisor, San Antonio College

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