Sales Associate Customer Service
Resume:
BENITA GRACILIEN
Lauderhill, FL *****
*******.****.**@*****.***
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions.
Enthusiastic and customer-oriented Sales Associate with experience in sales, Excellent customer service, communication, and collaboration skills.
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate/Cashier/Customer Service
Bath & Body Works - Sawgrass, FL
March 2022 to Present
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers' questions.
• Directs customers by escorting them to racks and counters.
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem stamps and coupons.
• Cross-sell products and introduce new ones.
Certified Nursing Assistant
ALFIO - Plantation, FL
April 2018 to Present
• Provided basic care to over 7 patients per shift, assisting with bathing, changing linens and preparing meals.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Administered medications and educated patients and families on correct at-home administration.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Documented activities and recorded information in EMR system. Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, personal hygiene management, feeding Retail Sales Associate/Customer Service
Beagle clothing - Santa Catarina
December 2014 to July 2016
• Greeting customers when they walk through the door.
• Building rapport through conversation and honest recommendation.
• Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.
• Assisted teammates with sales-processing tasks to meet daily sales goals. Helped customers find specific products, answered questions and offered product advice.
• Collaborating with fellow team members to keep the sales floor area clean and organized at all times
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Listened to customer needs to identify and recommend best products and services
Education
College Degree in CNA/HHA/ MED. ADMINISTERING
MARLENE TRAINING CENTER - Oakland Park, FL
April 2017 to November 2017
High school diploma
Blaise Pascal - Haiti
September 1995 to July 1998
Skills
• performing patient intakes,
• grooming and bathing assistance
• general housekeeping ability
• documentation procedures expert
• preparing meals
• helping with medication
• reliable transportation
• Home Care
• Patient Care
• Vital Signs
• Medication Administration
• CNA (5 years)
• Portuguese
• Infection Control Training
• French
• English
• EMR Systems
• HIPAA
• Laundry
• Spanish
Languages
• Haitian Creole - Expert
• French - Fluent
• Spanish - Fluent
• Portuguese - Fluent
• English - Beginner
Certifications and Licenses
CNA
CPR Certification
BLS Certification
Additional Information
Skills
• Bilingual in Bilingual in Creole,French,Spanish,Portuguese
• Biohazard Disposal
• Basic Life Support
• Care Monitoring
• CPR Certification
• Patient Positioning
• Medication Administration
• Wound Care
• Able to Lift 100 Pounds
• Understands Mobility Assistance Needs
• Performing Patient Intakes
• Bedsore Prevention
• Vital Signs Collection
• Feeding Assistance
• Preparing Meals
• Grooming and Bathing Assistance
• HIPAA Compliance
• Patient Safety Management
• Calm Under Stress
• Multitasking and Prioritization
• Infection Control
• Observation Documentation
• Client Safety and First Aid
• Emotional Support and Companionship
• Reliable Transportation
• Cashier
• Retail sales
• Customer service
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