Data processor
Resume:
Nicole Cox
Rosemount, MN *****
******@*****.***
Excellent Customer Service skills to communicate effectively with supervisors, team members, clients, vendors, customers and the general public.
Detail orientation with a passion for being very organized and helping others succeed. Dedication to work and driven to be a very hard working individual. Work well under stress and meet deadlines during high volumes of work.
Strong English language skills to communicate with others by writing, speaking and reading. Experience with office equipment such as copier, fax machine, multi-line phones and Microsoft Office applications.
Authorized to work in the US for any employer
Work Experience
Credit Card Claims Processor
Long Term Care Group - Woodbury, MN
September 2021 to April 2022
General knowledge of accounting principles.
Verify customer accounts on Mainframe.
Process Credit Card and EFT payments.
Upload bank statements to Omiflow.
Keep track of payments using Microsoft spreadsheets. Work efficiently in team based environment.
Clinical Review Technician
Prime Therapeutics - Eagan, MN
January 2020 to October 2020
Responsible for processing, communicating, documenting and tracking requests for formulary exceptions, prior authorization, quantity exceptions, and brand override processes for delegated utilization management products and services. Entering, reviewing, and documenting pharmacy requests on both the claims processing system and the internal request tracking database. (Cover my meds and Rxclaims) Handle pharmacy, physician and member calls relevant to clinical review process. Mail and fax letters to physician and member. Responsible for entering approval records at the drug-specific level to ensure the appropriate claims will adjudicate.
Health Unit Coordinator
Ebenezer Ridges Care Center - Burnsville, MN
June 2019 to September 2019
Enter physician's orders with high degree of accuracy. Schedule medical appointments and transportation.
Order labs for residents.
Put charts together for admissions and take apart for discharges. Maintain electronic medical records for accurate census data. Provide ongoing customer service to residents, family members and visitors. Assist with inventory and delivery of nursing supplies. Knowledge of medical terminology.
Documentation on PointClickCare and EPIC.
Nursing Station Technician
Fairview Health Services - Burnsville, MN
October 2017 to February 2019
Provide patient care while functioning as a nursing assistant and a health unit coordinator. Patient cares, vitals, glucose, bathing, feeding, toileting, answering call lights, transporting, care of environment (by stocking, cleaning, and maintaining rooms), use of equipment, phones, clerical, transcription, and coordinate the flow of communication on the unit. Knowledge of medical terminology, abbreviations and hospital procedures. Documentation on EPIC.
Human Services Technician
State of Minnesota - Minneapolis, MN
August 2015 to September 2017
Responsibilities
Respond physically and therapeutically to individuals who may be highly anxious and/or have challenging behaviors.
Perform basic health procedures such as taking vital signs and weight; testing urine; documenting intake and output information.
Able to lift, move, position non-ambulatory or ambulatory individuals. Collect and summarize data sufficient to document program delivery and client progress by observing and charting behaviors.
Assist in activities and/or services that meet programs and client needs. Maintains work operations by following policies and procedures. Client Care Specialist
H & R Block - Lakeville, MN
January 2011 to April 2016
Ensure to provide excellent customer service through phone, e-mail and in person in timely and accurate manner.
Analyze customer complaints and provide appropriate corrective actions. Assist directly or route clients to the appropriate personnel for assistance. Word processing skills sufficient to compose and format memos, letters and other documents that are grammatically correct and free of spelling errors. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Prepare documentation and reports on routine client correspondence for future reference purpose. Typing/keyboarding skills sufficient to type with some speed and accuracy. Provide services as a receptionist and assist in office organizational duties. Customer Service Representative
Ecolab - Eagan, MN
February 2015 to August 2015
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Pharmacy Tech/Photo Specialist/Beauty Adviser
Walgreens - Lakeville, MN
September 2005 to October 2012
Knowledgeable about all products in the cosmetic department Turned an unorganized photo center into a very efficient/profitable work space Efficiently handles all ordering and maintenance around the lab Retrieve the correct medication for counting, pouring, weighing and measuring as detailed on the prescription
Education
Certificate in Nursing Assistant
DCTC - Rosemount, MN
2014 to 2014
High School diploma in Education
Lakeville North High School - Lakeville, MN
2004 to 2007
Skills
• Customer Care
• Customer Service
• Customer Support
• Hospital
• Call Center
• Epic
• Medical Records
• Word Processing
• Medical Scheduling
• Medical Office Experience
• Nursing
• Medical Terminology
• EMR Systems
• Transcription
• Vital Signs
• Patient Care
• Office Administration
• Anatomy Knowledge
• HIPAA
Languages
• English - Expert
Certifications and Licenses
Nursing Assistant Certification
December 2014 to December 2019
CPR Certification
CPR Certification
Additional Information
Renew certificate every two years.
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