Customer Service Center Representative
Resume:
VICTORIA MOORE
*** ************ **** ***********, ** 25405 · 304-***-****
*****************@*****.***
Energetic, ambitious, and inclusive leader looking to utilize my account management experience with a company that has similar values and room to grow.
EXPERIENCE
JAN 2022 – PRESENT
HOME LENDING ASSISTANT (HLA), Navy Federal Credit Union
Create an enjoyable lending experience for each applicant
Customer-focused service
Teamwork
Completing assigned tasks during the shift such as withdrawing expired loans, scrubbing loans, etc
SEPT 2021 – JAN 2022
HR MANAGER/RECRUITER, SPHERION
Client management – committed to finding the right employee for the client’s needs.
Managing 150 employees for the client
Scheduling interviews
Conducting interviews
Drug screening
Proper record keeping.
Payroll using Workforce ADP
Follow up interviews
Terminate employees per the client’s request
DEC 2018 – SEPT 2021
DATA ENTRY/LOGISTICS, HELEN OF TROY (HYDRO FLASK/OXO)
account management – responsible for directly managing our entire Canada customer base to ensure accurate and consistent fill rates.
Order management – Keyed orders, ensured accurate EDI information, placed and tracked orders for customers, managed payment methods, provided immaculate customer service.
EDI management – managed all aspects of EDI transactions including receiving orders, canceling orders, and updating orders as needed.
Daily reporting using our internal software OBI
Logistics – worked with carriers, warehouse, and customer’s receiving department to provide fast shipping and accurate receipt of product.
Customer service
JULY 2016 – AUG 2018
CALL CENTER REPRESENTATIVE, VANGUARD BY FEMA
Review reports
Create reports
Customer service
Answering incoming phone calls.
Compassion and understanding for those in a hard situation due to loss from natural disasters
JUNE 2015 – JAN 2016
THIRD-KEY MANAGER, ICING’S BY CLAIRE’S
Managed sales associates up to 5 people
Budgeting
Customer service
Online and instore orders
Customer assistance
Ear piercing
Scheduling
Bank deposits
Goal management for the store and employees under me
Outbound calls
Upper management reporting
Product retention
EDUCATION
MAY 2015
HIGH SCHOOL DIPLOMA, hedgesville high school
SKILLS
adaptable
Problem solving/conflict resolution
Time management
Inclusive
creative
technology
ACTIVITIES
Lead for class yearbook
Junior Civitan
Volunteered for school functions: face painting, fundraising, spaghetti dinners
Organized a fundraise for Ebola victims
Advocate for suicide awareness
Advocate for addiction awareness
REFERENCES
Darryl Rudd
Former Co-Worker at Helen of Troy
**************@*****.***
Ashley Holtzmann
Former Manager at Icing’s
**************@******.***
Nathalie Toefield
Former Co-Worker at Helen of Troy
*********@*****.***
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