Kingston Sales Associate

SHEREEN F. DAVIS

CLIENT RELATIONS /ACCOUNT MANAGER

Decatur, GA 30032 • 404-***-**** • ****************@*****.*** • linkedin.com/in/Shereenfrandavis/ Versatile sales and business development professional with expertise in executing data driven B2B sales strategy, optimizing sales processes, and cultivating robust partner ecosystems to consistently exceed sales goals and grow market share. Enterprise Account Experience: Excel as a sales hunter driving client acquisition, territory expansion, and strategic partnership development to deliver sales success across highly competitive industry verticals (including in the chemical and oil and gas sectors). Customer-Centric Mindset: Extensive experience in deploying a consultative, customer-centric sales approach to build strong, trust- based client relationships and facilitate the delivery of tailored solutions that maximize sales revenue and customer satisfaction. Product & Market Analysis: Proven track record of leveraging insights from market/consumer analytics to refine sales, pricing, marketing, and customer engagement strategies, resulting in consistent growth in brand recognition and expansion of the customer base.

CORE COMPETENCIES

• Sales Leadership

• Analytical & Problem Solving

• Sales & Pricing Strategy

• Profit & Loss Management

• Written and Oral Communication

• Detail Oriented

• Adaptable

• Multitasking

• B2B Sales Strategy

• Channel Sales Development

• Consultative Sales & Solution Selling

• Performance Management

• Training, Mentoring & Coaching

• Customer Relationship Management

• Account Management

• Customer Service & Support

• Contract Negotiation & Management

• Inventory Planning/Management

• Supplier & Vendor Management

• Product Quality Management

• Salesforce CRM Management

• Microsoft Office Suite (Excel, Power

Point, Word)

KEY ACHIEVEMENTS

• Spearheaded targeted business development strategies and client management initiatives at Automotive Art, resulting in: o 15% minimum YoY growth in sales and gross profits. o 90% reduction in deadstock carrying cost.

o 50% growth in brand recognition, including recognition from an international supplier for outstanding sales performance. o 20% growth in the customer base and 100% retention of existing customers.

• Drove customer-centric growth strategies and data-driven process changes/improvements at EMES Enterprise, resulting in 10% YoY revenue growth and a 6% reduction in COGS (through improved inventory management). PROFESSIONAL EXPERIENCE

Sales Associate Williams-Sonoma, Atlanta, Georgia 2021 to Present

• Welcome and engage customers as they enter the store.

• Assess customers’ needs and recommend the most suitable solutions.

• Advise customers of sales and promotions and use upselling techniques to increase and maintain sales goals. Brand Manager – Chemicals & Lubricants Automotive Art, Kingston, Jamaica 2015 to 2019

• Led a 14-member cross-functional team in executing high-impact product and business development initiatives for an international brand portfolio (Valvoline, Pyroil, Cyclo, Mag1) while holding full P&L responsibility.

• Leveraged insights from market/customer analytics to drive marketing campaigns that grew brand visibility across 200+ accounts while managing all pricing strategies, inventory, and employee training/performance programs. General Manager EMES Enterprise Ltd., Kingston, Jamaica 2006 to 2015

• Provided strategic direction and operational leadership for all business functions (including pricing, P&L, inventory, and HR) of an LPG Satellite Plant to enable seamless service delivery in line with customer needs.

• Developed and implemented company policies and SOPs to facilitate continuous improvement in business operations, proactively resolve customer complaints, ensure 100% contract compliance, and maintain robust supplier/retailer relationships. Business Consultant Chevron Texaco Caribbean, Inc., Kingston, Jamaica 2002 to 2005

• Formulated and implemented sales/marketing strategies and operational best practices to drive growth for a portfolio of petroleum products (fuels, lubricants, and chemicals) to drive consistent revenue growth and profitability.

• Cultivated and maintained long-term relationships with key customers, negotiated new contracts, and delivered technical assistance to distributors/end-users to resolve operational issues and maximize client satisfaction and customer retention. ADDITIONAL EXPERIENCE

Quality Assurance Superintendent Quality Assurance Officer • Caribbean Broilers Ltd., Kingston, Jamaica EDUCATION AND TRAINING

Master of Business Administration (MBA) • University of the West Indies, Kingston, Jamaica Bachelor of Science (BS) in Management & Economics • University of the West Indies, Kingston, Jamaica Associate’s Degree in Chemical Technology • University of Technology, Jamaica, Kingston, Jamaica TRAINING AND CERTIFICATIONS

Certificate in Marketing Analytics: Price and Promotion Analytics • BerkeleyX, University of California Berkeley Salesforce Administrator Certification • Salesforce Train the Trainer Program Winning Sale Strategies Winning Sales Presentations • Dale Carnegie

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