Customer Service Representative

I’m Armida Pena

Cell: 408-***-****

Email: *************@*****.***

OBJECTIVE: To secure a position where my qualifications and experience can make an important contribution to the company’s success.

SUMMARY OF QUALIFICATIONS

●Fluent in Spanish (verbal).

●Ability to track multiple projects simultaneously.

●Strong attention to detail and organization.

●Self-motivated, Assertive, Dedicated.

●Proficient in many software packages including, Microsoft Word, Excel, SAP, Oracle, BAAN System, Access, SMS Forecast System, Lotus Approach, AS400, MAS 90, Priority.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Dispatcher, Pacific Mobile Diagnostics, Visalia, Ca. Dec 2021- Feb 2022

Responsible for receiving and processing customer orders by telephone or fax. Ensure all customer requests were met in a timely manner. Distribute and track daily orders to Technologists in assigned areas. Contact Technologist for all STAT orders. Notify facility of any delays of arrival for STAT and Regular orders. Assist Technologist with a variety of daily needs (order changes/add ons). Answer phones in a timely manner (within 3 rings). Oversee completion of all daily orders and ensure facility/ordering physician received final report. Assist with overflow of customer orders/calls and other task as assigned.

Enumerator, Bureau of Census, Los Angeles, Ca. 2020 (Temporary)

Visit assigned neighborhoods/households that have not participated in the Census. Interview residents, explain the purpose of the Census, answer questions, gather, record and encode information in system. Meet with supervisor to review procedures, report issues or concerns and receive updated instructions. Attend team meetings and communicate with other Census takers via phone

Residential Remodeling & Repair, Bates Handyman, Visalia, Ca. 2010-2021

Meet with customer to understand their needs for repairs, provide customer with tentative estimate with costs and materials, draw up work contracts, purchase materials, tools and equipment, Calculate final costs incurred on projects, follow up with customer to determine if further services may be needed. Assist in interior and exterior painting, clean up, disposal of trash and other projects as needed.

Customer Service Representative, Labor Ready, Redwood City, Ca. 2009-2010

Build business relationships with customers and temporary associates, Called customers to generate repeat sales and/or set sales appointments. Delivered marketing materials to potential clients. Assisted new applicants with the employment process, answer questions and qualify potential temporary associates for eligibility to work. Assisted with dispatch by preparing work tickets, distributing safety equipment, selecting associates for job assignments, and directing them to the job site location. Input, maintained and follow-up on accounts receivable. Process credit applications and set credit limits. Follow up with customers on outstanding invoices. Assisted in temporary associate payout and process payroll from completed work tickets.

Inside Sales/Field Sales Support, MKS Instruments, Inc., San Jose, Ca. 2004-2006

Managed sales and customer service activity for Sanmina-SCI, Flextronics, Pemstar, ESCO and other various accounts. Interfaced directly with field sales to provide sales service support for Spectra, ToolWeb and Device-Net product lines by coordinating customer project needs and resolving problems. Process and maintain new and existing orders, monitor push-outs and cancellation of orders, issue and track RMA’s, preparing and writing quotes. Negotiated product allocation with factory to ensure on time delivery. Grow revenue to exceed sales plan commitments.

Inside Sales/Global Field Sales Support, Epson Electronics America, San Jose, Ca. 1999-2003

Managed sales and customer service activity for Solectron, Sanmina-SCI, Flextronics, and Celestica. Trained and directed new personal. Interfaced directly with field sales to provide sales service support for Crystal, IC and LCD product lines. Making recommendations and ensuring order accuracy as placed by manufacturing representatives. Process and maintain new and existing EDI orders, monitor push-outs and cancellation of orders, issue and track RMA’s, ensure monthly forecast accuracy, preparing and writing quotes. Maintain contract database and assisted with quarterly RFQ negotiations. Visit customer sites on a quarterly basis.

REFERENCES: Available Upon Request.

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